1.    21 Nov 2015 #1
    Join Date : Nov 2015
    Posts : 3
    Windows 10

    Several Programs cannot connect to internet


    Hi

    There seem to be a lot of these problems and they are posted all over.

    Firstly most of my programs that were carried over from my windows 10 upgrade seem to have some form of internet connectivity problems, my browsers work completely fine, with the exception of internet explorer, which I think is the reason for the connectivity problems, it also seems that I cannot install java, that was a possible solution that came up in a different forum. error says: cannot install java with current internet settings. The other programs that have connectivity problems are steam, bluestacks and Microsoft office 365, and that it cannot verify my licence I am currently reinstalling it to see if this solves it. will post it here if it has been solved. I use to have comodo antivrus before upgrading to windows 10, I am unsure if there are any remnants of it hiding that is causing these problems. any help will be appreciated, if you require more information I will give it if I can
      My ComputerSystem Spec
  2.    21 Nov 2015 #2
    Join Date : Sep 2015
    Posts : 2,370
    Windows 10 Pro 64-bit 1706 (CU build 15063.674)

    First cause can be incorrect firewall settings blocking connections. To find out, disable the firewall and see if problem is fixed. Next check the network adapter for any third-party protocols installed by the antivirus. They usually don't work as expected, just disable them and you should be OK. Last thing if everything else fails is to search for malware affecting your network connection. If you need any help of how to do these, post again.
      My ComputerSystem Spec
  3.    22 Nov 2015 #3
    Join Date : Nov 2015
    Posts : 3
    Windows 10
    Thread Starter

    Hi

    Ok its not the firewall that was my first thought. I would need some help in checking if there is any third party protocols on my network adapter, I actually have no idea what exactly to look for. I checked for any malware on my whole computer it didn't seem to find anything
      My ComputerSystem Spec
  4.    22 Nov 2015 #4
    Join Date : Sep 2015
    Posts : 2,370
    Windows 10 Pro 64-bit 1706 (CU build 15063.674)

    Click on the search icon and type network, then click to open Network and Sharing Center. From the left, click Change Adapter settings. Right-click on the Ethernet adapter (local area network) and select Properties. In my list of installed protocols, I see "Client for Microsoft Networks", "File and printer sharing for Microsoft Networks", "QoS packet scheduler", "Internet Protocol version 6 (IPv6)" "Internet Protocol version 4 (IPv4)", "Link-layer topology discovery mapper I/O driver", "Microsoft network adapter multiplexor protocol" (unchecked), "Microsoft LLDP protocol driver" and "Link-layer topology discovery responder". All these are the Windows standards and are all checked (enabled) except for "Microsoft network adapter multiplexor" (disabled). Anything more is extra and you could try uncheck the box to disable it. Also click on the IPv4 and IPv6 and select Properties. They should both have auto settings, not manual.

    Next thing to check is that there is no proxy blocking connection to the internet. Click the search icon and type control, then click to open the Control Panel (desktop app). Click View by -> Large icons to see all controls and then click on Internet Options. Click the Connection tab and then LAN settings. The "Use proxy server" box should be clear (unchecked). The "Automatically detect settings box" sometimes works best checked, sometimes works best unchecked, try both.
      My ComputerSystem Spec
  5.    23 Nov 2015 #5
    Join Date : Nov 2015
    Posts : 3
    Windows 10
    Thread Starter

    Hi

    Thanks, although all those things seem to be same as yours, Although I did notice there is a java icon in my control panel but only the 32 bit version I will most likely also require the 64bit version (my computer has a 64bit processor ) which I am unable to install, as mentioned above the Microsoft office 365 reinstall didn't fix its problem either instead I cannot even reinstall it, give me an error saying. Couldn't install unable to download required file Error Code 30183-1011 (20157952506).
      My ComputerSystem Spec
  6.    23 Nov 2015 #6
    Join Date : Sep 2015
    Posts : 2,370
    Windows 10 Pro 64-bit 1706 (CU build 15063.674)

    If you have the Office 365 setup, you can run it to repair installation or uninstall, do not try from Programs and Features. You can download 64-bit Java at java.com: Java + You, go to All downloads.
      My ComputerSystem Spec

 


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