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  1.    16 Nov 2015 #1
    Join Date : Nov 2015
    Posts : 7
    Windows 10 Pro

    Unable To Access Wi-Fi Networks When Using USB Adapter


    I've recently upgraded my home PC from Windows 7 to Windows 10. I've been using a Realtek USB Wi-Fi adapter to connect to the internet. After installing the new OS and running it for the first time, I couldn't connect to my home network.

    After reinstalling the drivers supplies by the manufacturer and reattaching the adapter, I attempted to again connect to the network. The "Verifying and connecting" message displayed, but after closing Settings and returning to the same page, all of the Wi-Fi settings have disappeared, like the drivers have crashed.

    I can also confirm that this problem isn't unique to my network.

    If anyone has any suggestions, it would be appreciated.
      My ComputerSystem Spec
  2.    17 Nov 2015 #2
    Join Date : Aug 2015
    Posts : 99
    Windows 8.1

    When you say you "reinstalled the drivers supplied by the manufacturer", did you download Windows 10 drivers for your adapter or did you just install the drivers from the disk that came with the adapter?
      My ComputerSystem Spec
  3.    17 Nov 2015 #3
    Join Date : Nov 2015
    Posts : 7
    Windows 10 Pro
    Thread Starter

    I used the drivers supplied in the disk. I haven't attempted to uninstall any Windows drivers at this point. If that's a possible solution, any guidance would be great.
      My ComputerSystem Spec
  4.    17 Nov 2015 #4
    Join Date : Aug 2015
    Posts : 99
    Windows 8.1

    Will probably need to go online and find drivers for windows 10. If you post the manufacturer and model of USB adapter you have, someone here can probably point you to working drivers.
      My ComputerSystem Spec
  5.    17 Nov 2015 #5
    Join Date : Sep 2015
    Posts : 2,310
    Windows 10 Pro 64-bit 1706 (CU build 15063.674)

    If it is Realtek, then go at www.realtek.com/downloads and then select Communication network ICs -> Wireless Lan ICs etc, according to your model. To find out which is your model use Aida64, go to Devices -> Windows Devices and click on your adapter. You see the exact model at the bottom.
      My ComputerSystem Spec
  6.    17 Nov 2015 #6
    Join Date : Nov 2015
    Posts : 7
    Windows 10 Pro
    Thread Starter

    Quote Originally Posted by spapakons View Post
    If it is Realtek, then go at www.realtek.com/downloads and then select Communication network ICs -> Wireless Lan ICs etc, according to your model. To find out which is your model use Aida64, go to Devices -> Windows Devices and click on your adapter. You see the exact model at the bottom.
    I used Aida64 to identify the adapter, here's a screenshot. I can confirm that the drivers provided were from Realtek/Mediatek, but the adapter itself seems to be of the generic type.

    Click image for larger version. 

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      My ComputerSystem Spec
  7.    17 Nov 2015 #7
    Join Date : Sep 2015
    Posts : 2,310
    Windows 10 Pro 64-bit 1706 (CU build 15063.674)

    A Google search with the vendor ID (VID) and the product ID (PID) reveals that it is a Ralink wireless USB module, model MT7601. Download the USB driver from Mediatek's site (manufacturer), extract it to a folder (open with WinRAR) and manually install it through Device Manager (I wouldn't try to run the setup).
      My ComputerSystem Spec
  8.    18 Nov 2015 #8
    Join Date : Nov 2015
    Posts : 7
    Windows 10 Pro
    Thread Starter

    Quote Originally Posted by spapakons View Post
    A Google search with the vendor ID (VID) and the product ID (PID) reveals that it is a Ralink wireless USB module, model MT7601. Download the USB driver from Mediatek's site (manufacturer), extract it to a folder (open with WinRAR) and manually install it through Device Manager (I wouldn't try to run the setup).
    I've attempted to install the driver through both Device Manager and by running the setup, and I was blocked from opening the app. It appears either Mediatek's certificate has been revoked, or I have some serious software issues on this computer. I downloaded another copy and installed the drivers but continue to have the same issue; connection only gets as far as "Verifying and connecting" and then the Wi-Fi settings window closes and refuses to reopen.
      My ComputerSystem Spec
  9.    18 Nov 2015 #9
    Join Date : Sep 2015
    Posts : 2,310
    Windows 10 Pro 64-bit 1706 (CU build 15063.674)

    Try disabling your firewall. Bad settings can block access.
    Last edited by spapakons; 19 Nov 2015 at 04:50.
      My ComputerSystem Spec
  10.    19 Nov 2015 #10
    Join Date : Nov 2015
    Posts : 7
    Windows 10 Pro
    Thread Starter

    Thank you for your help spapakons, but I'm still not getting any results. I contacted the seller and they've told me the device works properly on their notebook running Windows 10, so mine must be faulty. I'll see if they have any possible solutions.
      My ComputerSystem Spec

 
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