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  1.    19 Mar 2016 #171
    Join Date : Mar 2016
    Posts : 6
    Windows 10 Home

    Unbelievable, this is the newest version of Windows and it wont connect to the internet?

    I've had this problem for months now, I even called Microsoft support which I can only assume its in India from the accent and this monkey did "troubleshoot network" from the task bar and then tells me its all fixed now?

    Im just glad I just bough this piece of garbage, Apple here I come!
      My ComputerSystem Spec
  2.    19 Mar 2016 #172
    Join Date : Sep 2015
    Posts : 2,372
    Windows 10 Pro 64-bit 1706 (CU build 15063.674)

    I have never seen any of the network problems you claim. So it's not a general Windows 10 issue. It has to do with specific settings, network cards and drivers. Double-check your settings, make sure they are all automatic (DHCP etc). If you need manual settings for some reason, then double-check you have set them correctly both on your computer and on the router connecting you to the internet. Finally, double-check you have the latest OFFICIAL driver installed, not Microsoft's from Windows update that could malfunction. If you do have the latest official driver, use the show/hide tool to hide any driver update and prevent Windows Update replacing your driver and messing things. Remember it is always preferable to have an older OEM driver (even for Windows 7 or Vista) installed that works properly and enables the full functionality and compatibility of your device, than have the latest generic Microsoft driver that is limited to the minimum possible functionality, and hence may be incompatible with certain scenarios. As a last resort, you can temporarily replace your Wi-Fi card with a cheap USB Wi-Fi dongle and do your job until you can find a working driver for your main card. I have nothing more to suggest. If you do all these, chances are you'll solve your problem.
      My ComputerSystem Spec
  3.    19 Mar 2016 #173
    Join Date : Mar 2016
    Posts : 6
    Windows 10 Home

    18 pages of people talking about this issue and that is what you got to say about it?
      My ComputerSystem Spec
  4.    19 Mar 2016 #174
    Join Date : Sep 2015
    Posts : 2,372
    Windows 10 Pro 64-bit 1706 (CU build 15063.674)

    Quote Originally Posted by Greenbug View Post
    18 pages of people talking about this issue and that is what you got to say about it?
    Please read carefully. I didn't said the issue doesn't exist. I said it is not a general Windows 10 issue, it depends on some conditions to experience it. If the conditions are not met, then you never see it. I also explained possible ways to fix it. I cannot give detailed steps since I don't have the issue and each solution depends on the specific conditions that cause it. It is not the same for all users. As long as you make sure you have the latest OEM driver for the exact Wi-Fi adaptor you have (if unsure use Aida64 to find out) and setup properly, the issue should fix. In some manufacturers variations between the same device are very important, so if you don't install the exact driver the card might work but produce problems. This is not only in Windows 10. I have seen in in XP, Vista, 7 and 8/8.1 as well. So installing the correct driver is the first important step. That's why I suggested to avoid generic Microsoft drivers from Windows Update. They may work but this is not always the case. The next is to make sure all network settings (including the appropriate services) are adjusted correctly. If you have an antivirus it might have installed some protocol to "protect you" that conflicts with proper function of your Wi-Fi adapter. See at the adapter properties and try disabling any non-standard protocol. I also have seen cases when changing the hardware properties of the network adapter can cause problems. Try changing these to default and the problem could fix. You may have to restart for the changes to take effect.

    So please next time read the whole post carefully before replying. I only tried to help, not criticize! Thanks!
      My ComputerSystem Spec
  5.    20 Mar 2016 #175
    Join Date : Mar 2016
    Posts : 1
    windows 10

    Quote Originally Posted by Hwalker1 View Post
    After all that I found that by resetting the router and the Mycloud device together, everything is now working.
    However I would not have worked this out unless I had gone into the router admin and found that while the device was recognized, it was not seen to be running.
    Thanks for the tip JW0914
    Quote Originally Posted by JW0914 View Post
    No problem. Generally, if you have a network issue, it's best to start from the most basic possible problem and work your way up in complexity. For most home networks, especially if it's a case of it used to work, but now doesn't, generally rebooting the router, the device with the issue, and sometimes PC, the problem can be fixed.

    In case other users read the last thread page prior to posting, the network protocols error may or may not occur on certain Win 10 builds, however, it is not indicative of an actual network problem.

    • From what can be pieced together, the educated consensus is Windows is seeing a missing registry value it believes should exist (but actually shouldn't exist)
      • It then interprets this to mean a specific group policy option has been set, even though the aforementioned policy is correctly set to not configured (it's default, and correct, value).


    I just signed up specifically to give 2 thumbs up for these 2 fellas in the quote for indirectly helping me resolve the "missing network protocol" problem. The time now is 5:50AM and I've had this problem since around midnight when my wifi suddenly went dead. Within that time span I've been googling like mad first on my phone then by directly connecting an ethernet cable to get online. I've tried a system restore, sfc /scannow, disabling ipv6, installing protocols in the wifi properties, netsh winsock reset, netsh int ip reset/install, netcfg -d, changing the registry nsi 26 folder to full control, re-installing network adapter, plus so much more that I did but can't remember. They all failed to fix the problem.

    I was going to hit the sack and plan to replace the faulty winsock keys with ones from a working computer tomorrow when I came across this thread and actually went through 18 pages of info. I came across the quotes above and decided to reboot both my laptop and router without high hopes that it would solve the issue. I left it unplugged for around 5 minutes. Once everything was powered back up I HAD WIFI AGAIN! Oh, one thing I also did before rebooting was disabling both LMHOSTS lookup and NetBIOS over TCP/IP in the "Internet Protocol Version 4 (TCP/IPv4) properties under advanced and WINS. Earlier I only disabled NetBIOS over TCP/IP and it didn't work so this time I unchecked LMHOSTS lookup too to see if it would make any difference.

    So, after countless rebooting and hair pulling I just want to facepalm myself for not thinking BASIC! I rebooted my laptop but not the damn router! Once again, thanks to these fellas I am up and running again.


    edit: going to bed now and crossing my fingers that I will still have wifi tomorrow. Hopefully this is a permanent fix for me. As for others, I wish you luck. Just keep reading and implementing the suggestions you come across because one of them is bound to solve your problem.
      My ComputerSystem Spec
  6.    20 Mar 2016 #176
    Join Date : Sep 2015
    Posts : 2,372
    Windows 10 Pro 64-bit 1706 (CU build 15063.674)

    Quote Originally Posted by MorganFreeman View Post
    I was going to hit the sack and plan to replace the faulty winsock keys with ones from a working computer tomorrow when I came across this thread and actually went through 18 pages of info. I came across the quotes above and decided to reboot both my laptop and router without high hopes that it would solve the issue. I left it unplugged for around 5 minutes. Once everything was powered back up I HAD WIFI AGAIN! Oh, one thing I also did before rebooting was disabling both LMHOSTS lookup and NetBIOS over TCP/IP in the "Internet Protocol Version 4 (TCP/IPv4) properties under advanced and WINS. Earlier I only disabled NetBIOS over TCP/IP and it didn't work so this time I unchecked LMHOSTS lookup too to see if it would make any difference. So, after countless rebooting and hair pulling I just want to facepalm myself for not thinking BASIC! I rebooted my laptop but not the damn router! Once again, thanks to these fellas I am up and running again.edit: going to bed now and crossing my fingers that I will still have wifi tomorrow. Hopefully this is a permanent fix for me. As for others, I wish you luck. Just keep reading and implementing the suggestions you come across because one of them is bound to solve your problem.
    Yes, I have seen that as well. After many hours or days online the router suddenly stops giving a device Wi-Fi access, propably malfunctioning due to overheating. This is not a Windows 10 issue, it is not even a Windows issue in general. Whatever the cause (it could also be due to unstable power supply), the router doesn't work properly. Once you switch it off for several seconds (to make sure all capacitors have discharged) and switch it on again, bang! The Wi-Fi works properly! So keep that in mind before trying anything else. Just recycle power (power off, wait a few seconds and power on) the router and any network switch you have and see if that works.

    Thank you MorganFreeman for mentioning that. I had forgotten this possibility.
      My ComputerSystem Spec
  7.    21 Mar 2016 #177
    Join Date : Mar 2016
    Posts : 2
    Windows 10

    Hi all,

    I have just joined the forum after having this same issue on upgrading a Windows 7 machine to Windows 10. No problem connecting to the Internet on Windows 7, 10 gets the missing protocol error.

    I have tried various fixes suggested in this thread to no avail including entering the winsock keys from a Win 7 machine.

    One thing I noticed using IPCONFIG is that the IP address of the computer is of the form 169.*.*.*. My router assigns IP addresses to devices in the form of 192.*.*.*.

    Could it be that Win 10 is assigning its own IP address?

    The other thing I noticed was the network type was showing up as "public". In Windows firewall I noticed there are different profiles for public and private networks.

    If I disabled the firewall I could get the network type to show up as "private" and Win 10 would say it was connected to the Internet. It wasn't as I could not open a web site such as bbc.co.uk but in a command prompt I could ping the bbc web site successfully.

    It is all very strange but if any of my information above rings any bells with anyone and so may be able to suggest the next step that would be great.
      My ComputerSystem Spec
  8.    21 Mar 2016 #178
    Join Date : Sep 2015
    Posts : 2,372
    Windows 10 Pro 64-bit 1706 (CU build 15063.674)

    The symptoms you describe mean that the network card doesn't negotiate the DNS server properly and it doesn't get the proper IP addresses. Check the DNS client and DHCP client services. Try restarting these services. Also it could be due to an incompatible driver. Try another driver. Use Aida64 to make sure you have the driver for your exact model. If this is your LAN card, check the Ethernet cable. Try another cable. A faulty cable can mess things.
      My ComputerSystem Spec
  9.    21 Mar 2016 #179
    Join Date : Oct 2014
    Posts : 390
    Win 10 Home Build 1709 16299.19 64bit

    Quote Originally Posted by Greenbug View Post
    18 pages of people talking about this issue and that is what you got to say about it?

    Most having wifi issues seem to be using a laptop. Somewhere in the thread/forum, a knowledgeable poster addressed that issue (sorry, I don't have link).


    spapakons ( 1800 posts in 6 months, wow !) is operating a custom built desktop. Not saying his advice is without merit, but difference in systems may be key - and it is more of an issue than stated.
      My ComputerSystem Spec
  10.    21 Mar 2016 #180
    Join Date : Sep 2015
    Posts : 2,372
    Windows 10 Pro 64-bit 1706 (CU build 15063.674)

    As far as I can remember from the posts of this thread, most issues appear in a Dell laptop. Probably Dell has customized the Wi-Fi driver and installing the official or Microsoft (not-customized) driver causes incompatibilities. In that case you have to visit the Dell's (or whatever the manufacturer is) website and download their own customized driver. Install it and then use the show/hide tool to hide any Wi-Fi driver update so it won't install and mess things.

    To satisfy your curiosity, when I registered in this forum I was unemployed and also wiling to learn as much as I could for the new Windows 10 operating system. I should know enough since I am a Computer Technician and I need the knowledge to do my job. So I spent many hours every day browsing the forum, learning things, but also replying wherever I could to help others. Since December 2015 I found a new job, so I don't have time to read for new threads and help people. I just reply to the threads I'm already subscribed. So 1800 posts are not too many as they seem. You only need some free time.

    Also in Greece buying a ready-build OEM computer is not that common because of the increased cost. It is far cheaper to build to order, so you put exactly the components you like and at a more reasonable price. So it is not weird I'm running a custom system. Besides, I'm a Technician, I built it myself.

    Thank you for your time
      My ComputerSystem Spec

 
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