No internet connection via wifi or ethernet


  1. Posts : 12
    Windows 10
       #1

    No internet connection via wifi or ethernet


    Please help. My laptop is for some unknown reason not connecting to the internet via wifi or ethernet. It will also not diagnose the problem as it says The Diagnostics Policy Service is not running and it cannot fix it. Please can someone advise - I'm not super techy. but I am logical! :)
      My Computer


  2. Posts : 114
    Windows10
       #2

    Does anything show up in the device manager under "Network Adapters".
    If so, what is their status ?
      My Computer


  3. Posts : 12
    Windows 10
    Thread Starter
       #3

    Hi devexnet, yes there is qualcomm atheros AR9485 network adapter and realtek PCle GBE family controller. If I double click them it says both the devices are working properly
      My Computer


  4. Posts : 114
    Windows10
       #4

    Rachelfree said:
    Hi devexnet, yes there is qualcomm atheros AR9485 network adapter and realtek PCle GBE family controller. If I double click them it says both the devices are working properly
    Right click the start button
    control panel/administrative services/services
    double click "diagnostic policy service" It should be started, and it's startup type should be automatic.
    If it's not automatic, set it so, and then reboot.

    If no luck, see the 2nd post in this thread.
    Windows 7 Diagnostics Policy Service not running - Microsoft Community
    Last edited by davexnet; 10 Nov 2015 at 14:24. Reason: typo
      My Computer


  5. Posts : 12
    Windows 10
    Thread Starter
       #5

    IŽll try that thanks
      My Computer


 

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