1.    10 Nov 2015 #1
    Join Date : Jul 2015
    Posts : 12
    Windows 10

    No internet connection via wifi or ethernet


    Please help. My laptop is for some unknown reason not connecting to the internet via wifi or ethernet. It will also not diagnose the problem as it says The Diagnostics Policy Service is not running and it cannot fix it. Please can someone advise - I'm not super techy. but I am logical!
      My ComputerSystem Spec
  2.    10 Nov 2015 #2
    Join Date : Aug 2015
    Posts : 89
    Windows10

    Does anything show up in the device manager under "Network Adapters".
    If so, what is their status ?
      My ComputerSystem Spec
  3.    10 Nov 2015 #3
    Join Date : Jul 2015
    Posts : 12
    Windows 10
    Thread Starter

    Hi devexnet, yes there is qualcomm atheros AR9485 network adapter and realtek PCle GBE family controller. If I double click them it says both the devices are working properly
      My ComputerSystem Spec
  4.    10 Nov 2015 #4
    Join Date : Aug 2015
    Posts : 89
    Windows10

    Quote Originally Posted by Rachelfree View Post
    Hi devexnet, yes there is qualcomm atheros AR9485 network adapter and realtek PCle GBE family controller. If I double click them it says both the devices are working properly
    Right click the start button
    control panel/administrative services/services
    double click "diagnostic policy service" It should be started, and it's startup type should be automatic.
    If it's not automatic, set it so, and then reboot.

    If no luck, see the 2nd post in this thread.
    Windows 7 Diagnostics Policy Service not running - Microsoft Community
    Last edited by davexnet; 10 Nov 2015 at 15:24. Reason: typo
      My ComputerSystem Spec
  5.    11 Nov 2015 #5
    Join Date : Jul 2015
    Posts : 12
    Windows 10
    Thread Starter

    IŽll try that thanks
      My ComputerSystem Spec

 


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