Windows 10: How do I find the order number for my VPN license? Solved


  1. Posts : 157
    Windows 10 home Version 10.0.10586 Build 10586
       09 Nov 2015 #1

    How do I find the order number for my VPN license?


    I'm having some issues with my antivirus software. Support sent the following request:
    Could you send me an order number for your VPN license, please? I will check it onto our reference machine.
    I looked at ipconfig and the router user guide but don't know how to find my VPN license or the "order number".

    How do I find my VPN license?
      My ComputerSystem Spec


  2. Posts : 5,704
    Windows 10 Pro X64 16299.192
       09 Nov 2015 #2

    Where did you get your VPN software from? You must have entered it when you installed the VPN.

    An E-mail you got from them would have the license I would think.
      My ComputersSystem Spec


  3. Posts : 157
    Windows 10 home Version 10.0.10586 Build 10586
    Thread Starter
       09 Nov 2015 #3

    Ztruker said: View Post
    Where did you get your VPN software from? You must have entered it when you installed the VPN.

    An E-mail you got from them would have the license I would think.
    Okay, let me further define my ignorance on this. I know from Googling VPN that it stands for"virtual private network". The only network that I have is the LAN and WiFi that I set up using Windows 10 wizards. Maybe with my router or other hardware/software. I never knowingly installed a VPN apart from setting up my networks, and I never received an email regarding such.

    The Avast service tech is trying to figure out why I continue to get popups even though I have configured preferences to not pop them up. He is asking for my VPN license order number.

    Should I simply return the email stating that I never ordered a VPN license?? I'm only trying to help him/her to troubleshoot my problem.
      My ComputerSystem Spec


  4. Posts : 5,704
    Windows 10 Pro X64 16299.192
       09 Nov 2015 #4

    You don't have a VPN. That's about all you can tell the Avast tech.

    Sounds like a good time to uninstall Avast and use the built-in Windows Defender to me. That along with Malwarebytes Anti-Malware Premium has done a good job of protecting my computer. I also use the free Malwarebytes Anti-Exploit.
      My ComputersSystem Spec


  5. Posts : 157
    Windows 10 home Version 10.0.10586 Build 10586
    Thread Starter
       09 Nov 2015 #5

    Thanks Rich. Sounds like good advice. I'm just used to having an external virus protection program. I think that Defender has gotten better and what I read about Win 10 an apparent objective is increasing security, so maybe my Avast isn't adding value.
      My ComputerSystem Spec


 

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