1.    09 Nov 2015 #1
    Join Date : Aug 2015
    Posts : 145
    Windows 10 home Version 10.0.10586 Build 10586

    How do I find the order number for my VPN license?


    I'm having some issues with my antivirus software. Support sent the following request:
    Could you send me an order number for your VPN license, please? I will check it onto our reference machine.
    I looked at ipconfig and the router user guide but don't know how to find my VPN license or the "order number".

    How do I find my VPN license?
      My ComputerSystem Spec
  2.    09 Nov 2015 #2
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,382
    Windows 10 Pro X64 16299.19

    Where did you get your VPN software from? You must have entered it when you installed the VPN.

    An E-mail you got from them would have the license I would think.
      My ComputersSystem Spec
  3.    09 Nov 2015 #3
    Join Date : Aug 2015
    Posts : 145
    Windows 10 home Version 10.0.10586 Build 10586
    Thread Starter

    Quote Originally Posted by Ztruker View Post
    Where did you get your VPN software from? You must have entered it when you installed the VPN.

    An E-mail you got from them would have the license I would think.
    Okay, let me further define my ignorance on this. I know from Googling VPN that it stands for"virtual private network". The only network that I have is the LAN and WiFi that I set up using Windows 10 wizards. Maybe with my router or other hardware/software. I never knowingly installed a VPN apart from setting up my networks, and I never received an email regarding such.

    The Avast service tech is trying to figure out why I continue to get popups even though I have configured preferences to not pop them up. He is asking for my VPN license order number.

    Should I simply return the email stating that I never ordered a VPN license?? I'm only trying to help him/her to troubleshoot my problem.
      My ComputerSystem Spec
  4.    09 Nov 2015 #4
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,382
    Windows 10 Pro X64 16299.19

    You don't have a VPN. That's about all you can tell the Avast tech.

    Sounds like a good time to uninstall Avast and use the built-in Windows Defender to me. That along with Malwarebytes Anti-Malware Premium has done a good job of protecting my computer. I also use the free Malwarebytes Anti-Exploit.
      My ComputersSystem Spec
  5.    09 Nov 2015 #5
    Join Date : Aug 2015
    Posts : 145
    Windows 10 home Version 10.0.10586 Build 10586
    Thread Starter

    Thanks Rich. Sounds like good advice. I'm just used to having an external virus protection program. I think that Defender has gotten better and what I read about Win 10 an apparent objective is increasing security, so maybe my Avast isn't adding value.
      My ComputerSystem Spec

 


Similar Threads
Thread Forum
Solved Windows Photo Viewer; sorting order not the same as view order
The Windows Photo Viewer will not display photos in the order they are sorted by Windows Explorer. This is not referring to the slide show feature, just the forward and back arrows. The only order pictures can be viewed is by name despite Windows...
Software and Apps
General Tips Find Windows 10 Build Number
How to Find Windows 10 Build Number This tutorial will show you how to find and see what the build number of the installed Windows 10 is on your PC. Windows 10 version history and Windows 10 release information Version Build Description
Tutorials
favorites bar order
I would like to add pages to my favorite bar over time, and have them be at the top of the order so they are visible. I don't want to have to go to the star drop down and find them. is that possible? thanks
Browsers and Email
Solved Can't find a private network/no homegroup/only can find public network
Hello, last night I upgraded to win 10 home from win 7. However, I noticed that I was unable to use the Start Menu Search function or open the start menu and found out I was only connected to my Local Area Connection (Realtek PCIe GBE Family...
Network and Sharing
Win TP wants to be first in boot order
I downloaded the new 9860 Win TP today and noticed a few interesting boot problems. I am using 3 separate SSD's: One with Win 7 HP 64 bit, the second with Win 8.1 Pro and the 3rd with Win 10 TP. I am using a Asus Maximus V Gene mob and the...
Installation and Upgrade
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 19:43.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums