Internet connection lost Solved

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  1.    26 Oct 2015 #11

    Lets see if I can get this to work

    Click image for larger version. 

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    I also included the 2 pop-ups for a bit more information.

    Hopefully you can make them a bit bigger.

      My ComputerSystem Spec

  2. Posts : 19
    Windows 10 Pro 64 bit
       26 Oct 2015 #12

    All okay here, have you tried ping command yet?
      My ComputerSystem Spec

  3.    26 Oct 2015 #13

    Not yet.

    Just tried it and the IPv4 address and the Default Gateway both replied. The Subnet Mask failed which I sort of expected.
      My ComputerSystem Spec

  4. Posts : 19
    Windows 10 Pro 64 bit
       26 Oct 2015 #14

    Try to ping - it is default Google DNS. Also, try going to random site using it's IP adress (you can find it in ping output). If it works, it means you have DNS problem. Also, try telnet any site.
      My ComputerSystem Spec

  5.    26 Oct 2015 #15 worked fine. At least I think so - it replied so I guess it found it. I tried using a random IP address from one of my previous sites that I had access but nothing.

    Guess I better look up what a DNS problem means.

      My ComputerSystem Spec

  6.    26 Oct 2015 #16

    Hi Altproject,

    I have put work to one side for a couple of minutes and played around with the PC. I now know what my Router name and IP address are. I pinged it and it worked fine. When I typed in the IP address in Edge, which I believe should allow me to log on to the router, nothing happens.
    I tried the nslookup command for a couple of web sites and that worked without a problem.
    Any ideas, hints or advice on my next steps?

      My ComputerSystem Spec

  7.    09 Nov 2015 #17

    All solved no. Turns out if had nothing to do with Windows.
    My antivirus, AVG, managed to get its firewall knockers in a twist and blocked internet access completely. Stupidly, I never thought to check their site because there were any number of complaints about this issue. Poor customer service on the part of AVG to not notify their users of the issue. They have everyone's mail address and most people have alternate access to their mail accounts.
    I was fortunate to find someone who was able to solve the issue and get me up and running again before I wasted hours reinstalling my OS from scratch. Who knows how many others have spent time and money trying to get it sorted.
      My ComputerSystem Spec

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