Ethernet plugged in, not working, troubleshooter detected no hardware

batsko · 21 Oct 2015

Hello, I am having trouble getting my internet connection to work with an ethernet cord. I have no problem using wifi, but i get disconnected on wifi pretty frequently. I have two ethernet cords in my possession, one of them is new, and neither works. I've tried connecting to the router and the modem.
I've used used troubleshooter with both wires while plugged into the router and the modem. I've created a connection that has our given username and our password in it.
I turn off the wifi specifically by clicking on the wifi icon on the bottom right of my computer screen. It seems that the ethernet cord is not detected.

Does anyone have any possible next steps for when troubleshooters don't work?

Ztruker · 22 Oct 2015

What does Device Manager look like? Any yellow marks?

batsko · 23 Oct 2015

nope, no yellow marks. I do think that it's odd that i only see the wireless adapter.
it looks like:

Network adapters
Intel(R) Centrino(R) Wireless-N 2230
TAP-Windows Adapter V9

the second was installed with private internet access

TairikuOkami · 24 Oct 2015

Well the problem is, that your ethernet adapter is not detected.
That is either because it is damaged or disabled in BIOS, check it.

batsko said:

I have no problem using wifi, but i get disconnected on wifi pretty frequently.

I use this to stabilize my wifi connection every time:

1, set up DNS servers manually, either use yours or something like OpenDNS or GoogleDNS.

Windows 10 Configuration Instructions : OpenDNS

2, Disable IPv6, it mostly only causes problems and slowdowns.

Simply uncheck IPv6 protocol in adapter's settings (screenshot bellow).

3, Delete all network adapters but IPv4 (screenshot bellow).

4, Setup IP, subnet and gateway manually, it might be a little inconvenient, but it is rock solid.
You might need to disable DHCP on your router and then assign one IP to your computer.

robgr · 24 Oct 2015

I'd also remove any TAP adapters as I've known these to cause problems (why they appear is aonther story!)

batsko · 24 Oct 2015

ok, thanks everyone for the sugggestions. Turns out at some point I must've deactivated LAN a long time ago because it was deactivated in bios and I doubt it would come like that from the store. Again, ty for you suggestions, my wifi properties are cleaned up a lot now.