Windows 10: No internet after Win 10 update

  1.    16 Oct 2015 #1

    No internet after Win 10 update


    My aunt did the free Windows 10 update from Windows 7. After the update she had no internet connection so she decided to roll back to Windows 7. After the roll back, she still has no connection. Her connection icon says "unidentified network" and will not connect to the internet. It is plugged directly into the modem. Does anyone have any idea?
      My ComputerSystem Spec

  2.    16 Oct 2015 #2

    Restart the modem by unplugging the power and plug it back in and restart the computer at the same time?
      My ComputerSystem Spec

  3.    16 Oct 2015 #3

    Yes, we tried that.
      My ComputerSystem Spec

  4.    16 Oct 2015 #4

    At the command prompt, I get an error in ip infix saying "media disconnected." I've tried the reset commands that I found on the internet but it didn't fix it. I can't seem to find other things to try.
      My ComputerSystem Spec

  5.    16 Oct 2015 #5

    PDW said: View Post
    At the command prompt, I get an error in ip infix saying "media disconnected." I've tried the reset commands that I found on the internet but it didn't fix it. I can't seem to find other things to try.
    I meant an error in ipconfig.
      My ComputerSystem Spec

  6.    17 Oct 2015 #6

    You will want to make sure she has the LAN driver from her computer manufacturer. This might have solved the Windows 10 problem as well. Won't know for sure till you try it.
      My ComputerSystem Spec


 

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