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  1.    27 Sep 2015 #1
    Join Date : Sep 2015
    Posts : 10
    Win10

    Must troubleshoot every time I log on - default gateway not available'


    Morning - every time I wake the computer, I must go through the troubleshoot in order to resolve my issue.

    I have 2 routers - one is a Netgear that I've been using for a couple of years; every device I have is linked to his - the other is an Arris that was recently supplied by my internet provider.

    Even with the 2 routers, when I was running Win8 I had no logon issues.

    I'd LOVE to disable the search for wifi feature, but fear I must lose the Netgear, relink EVERYTHING, and go with the Arris.

    Any thoughts?
      My ComputerSystem Spec
  2.    27 Sep 2015 #2
    Join Date : Sep 2015
    Posts : 102
    W7

    Hi! Have you tried setting your NETGEAR router back to factory default!
    http://kb.netgear.com/app/answers/de...fault-settings
      My ComputerSystem Spec
  3.    27 Sep 2015 #3
    Join Date : Sep 2015
    Posts : 10
    Win10
    Thread Starter

    Hadn't thought about that - I'm an old lady here <g> how does one do that? I'm sure I have the documentation SOMEWHERE, but it's a whole lot easier to ask!
    I've rebooted the Netgear a couple of times to no avail.
      My ComputerSystem Spec
  4.    27 Sep 2015 #4
    Join Date : Sep 2015
    Posts : 10
    Win10
    Thread Starter

    Sorry, just saw the link in your msg! Man, I AM getting old!
    Just took me 10 minutes to find the doggone command prompt!
    Ethernet Adapter: disconnected
    Wireless LAN: disconnected
    Wireless LAN Adapter WiFi: seems OK as the default address is the same as what's on the Netgear page.
      My ComputerSystem Spec
  5.    27 Sep 2015 #5
    Join Date : Sep 2015
    Posts : 102
    W7

    Hi I'm getting old also! I'm not sure where we're going?? Not sure why you have two routers or why you have to trouble shoot every time. Is your NETGEAR plugged into a Aries modem? I'm thinking your ISP provided the modem that you plug your NETGEAR wireless router into. I have a Wireless NETGEAR all in one. Works great. Not sure why the upgrade would cause that problem!
    Some of this also applies to your modem, although many Internet service providers are handing out combined router-modem units these days. Your wireless router and modem may actually be the same device.
    Here's some things you could check.
    http://www.howtogeek.com/180235/how-...uter-problems/
    http://windows.microsoft.com/en-us/w...#1TC=windows-7
      My ComputerSystem Spec
  6.    27 Sep 2015 #6
    Join Date : Sep 2015
    Posts : 10
    Win10
    Thread Starter

    Boy, I don't why there'd be an issue either. And actually, the two routers were playing nicely together until the Win10 upgrade! See I already had the Netgear when TimeWarner upgraded their internet to high speed so I got the Arris modem, which has an internal router! Confused? Yep, me, too. And obviously the routers are as well!
    I guess I'll just delete the Netgear and put it in storage. Or maybe I'll try a different wiring configuration (if I can) coming out of the modem.
    Or I could just grit my teeth & run the diagnostics every time I wake the computer up!
    Thanks for the possibilities. I'll run a couple more of them down.
      My ComputerSystem Spec
  7.    27 Sep 2015 #7
    Join Date : Aug 2015
    Posts : 824
    Win10/64 Pro 1511 (and 2 Win 7/64 Ult & Pro systems)

    Quote Originally Posted by goatmom View Post
    Boy, I don't why there'd be an issue either. And actually, the two routers were playing nicely together until the Win10 upgrade! See I already had the Netgear when TimeWarner upgraded their internet to high speed so I got the Arris modem, which has an internal router!
    I wonder if that might be part of your problem???
    It might be somehow conflicting with your other router or some other hardware or software network component???

    >>Have you tried calling TWC to have them disable the "wifi hotspot" built in to the new modem???

    The feature is enabled by default when you install their new modem.
    If you have your own router, you need to call them to have them disable the one built-in to the new modem (IOW you cannot do it yourself).
    Tell them to fully disable it (not just make it "opt-out").
    You will know they have actually done it when both of the bottom 2 LEDs on the front panel are no longer illuminated.
    (If you have a wifi-enabled device, such as a smart phpne or laptop, the 2 new SSIDs that show up now because of the new modem will disappear once TWC fully disables the wifi feature in the modem.)
    The other advantage of disabling this feature is that others will no longer see or be able to access your network via the modem/wifi hotspot -- privacy.

    Having said all of that:
    I am just a stoopid old home user, know next to nothing about networking, and am not yet running Win 10.
    My setup is the TWC modem with my own wireless router, so I don't know if any of this applies to your situation.

    But it might be worth a try, at least until someone here who is a networking expert has a chance to help.

    Let us know how it goes,

    MM
      My ComputerSystem Spec
  8.    27 Sep 2015 #8
    Join Date : Sep 2015
    Posts : 102
    W7

    Hey Moxie! Thanks for helping. I have the combined modem- router. I have a AC1750 WiFi Cable Modem Router Model C6300.
    It took me 10 minutes to get it set up and going.
    It might be a good idea to check with ISP and see it the units are compatible. My cable people are very helpful for these things.
    If they really want your business, they will help you!!
      My ComputerSystem Spec
  9.    27 Sep 2015 #9
    Join Date : Aug 2015
    Posts : 824
    Win10/64 Pro 1511 (and 2 Win 7/64 Ult & Pro systems)

    Hi, @donetao:

    You wrote:
    Quote Originally Posted by donetao View Post
    It might be a good idea to check with ISP and see it the units are compatible.
    After I wrote:
    Quote Originally Posted by MoxieMomma View Post
    I wonder if that might be part of your problem???
    It might be somehow conflicting with your other router or some other hardware or software network component???

    >>Have you tried calling TWC to have them disable the "wifi hotspot" built in to the new modem???
    @goatmom:

    I think that might be a good idea.
    You now actually have *3* routers (the 2 you own and the one built in to the wireless gateway/modem device from TWC).

    I'm not sure why you would need more than 1 router?
    But my hunch is that there might be a conflict somewhere between all of these devices, which may be unrelated to Win10, per se.

    If you call TWC and have them disable the wifi on your new modem, you do not burn any bridges (you can always call them back to re-enable it).
    And, as suggested, they might be able to further assist with troubleshooting.

    Just my humble suggestion,

    MM
      My ComputerSystem Spec
  10.    27 Sep 2015 #10
    Join Date : Sep 2015
    Posts : 102
    W7

    Sorry MM! I didn't mean to step on you. I'll bow out!
      My ComputerSystem Spec

 
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