Windows 10: Says I have internet access but I believe I do not

  1.    09 Sep 2015 #1

    Says I have internet access but I believe I do not

    I have recently got a virus where I believe I got rid of by restoring my HP laptop back to factory settings however...since this I have had my internet connection say internet access however it always disconnects and it also has no "bars" of connection. Is this a problem with the virus, if so how can I remove it, or is it a system error. Do I need to take it back to currys or can I do it manually
      My ComputerSystem Spec

  2.    09 Sep 2015 #2


    If you haven't run Malwarebytes download the free version and run it.

    Malwarebytes | Thank you for downloading Malwarebytes Anti-Malware

    If you have malware this should find it.

    Try right clicking on your network icon on the Taskbar and select Trouble Shoot Problems.

    If that doesn't work right click again and try opening Network and Sharing Center.
    Click Change Adapter settings and click Disable Device, wait a few seconds and re-enable it.

    If that doesn't work... try resetting your router.

    Then, Try going to Device Manager / Network Adapters and uninstall your Network Device, then reboot.

    This will force Windows to re-detect your network adapter, install drivers and configure it.

    In most cases this will fix issues like this.

    If none of these work, maybe someone else here will have other ideas.

      My ComputerSystem Spec


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