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Printer is Offline
I am running Windows 10 Pro version 22H2 (OS Build 19045-4412)
My printer is an HP OfficeJet Pro 8720 connected the the network by ethernet.
I tried printing a document this morning but keep being told that the printer is offline. HP Smart shows the printer and I am able to print all the diagnostic pages from the printer. I have followed all the instructions from HP, which are mainly to power everything off and then on again, and that was a waste of time. I updated everything going from 19045-4355 to 19045-4412 and the MS Office 365 update, again nothing.
I have a laptop connected by cable to the same network, same operating system 4355 and now 4412, and it has no problem printing!
The only difference is that Windows Update gives me the 0x80070643 error which the laptop does not have. Copilot has a number of suggestions, but I hope someone here has a solution to this printer not ready problem. BTW, the Fax part of that printer shows as ready.
Thanks.
Ak