New
#1
WiFi Network EPSON printer some...times not reachable in Win10.
Hi,
Current State of my Home Network:
--------------------------------------
I've got a Home Network with a tp-link WiFi router, two Windows 10 Home (latest version) PCs (laptops, WiFi only) and an EPSON Network Printer.
Both Win10 PCs and the Network Printer are all WiFi connected to the router; so all traffic goes over the router.
Both Win10 PCs are identical in hardware, firmware and both got Norton 360 Premium installed. Norton Smart Firewall is ON, but Norton VPN is OFF, on both of them.
On the first PC the printer has been added to Norton's Device Trust list by its name and IP (as they appear on my router's dashboard); In Norton, I've also put the local WiFi on Full Trust.
(For all that go to[My Norton] dashboard > Device Security > Open > Settings (at top) > Firewall > General Settings > Network Settings > then Network & Device Trust)
On the second PC nothing has been added to the Norton's Device Trust list. Nonetheless, both PCs behave exactly the same with respect to printer access.
The Windows Security pane on both Win10 PCs shows all green, all OK I presume.
Image hereafter represents my Home Network.
Same Problem/Behavior for both PCs:
--------------------------------------------
Most of the time the printer is visible in the Win10 Network pane (This PC > File Explorer/Network (left side)); the printer is then reachable. Note that all other home network devices are ALWAYS visible and accessible in the File Explorer/Network, never cause any problems.
But, ... sometimes (sporadically) the printer is not visible in the File Explorer/Network pane; in that case the printer is then not reachable either and remains not reachable, even after several restarts of printer, router and computer; that occurs on both PCs.
The only option that seems to solve the printer problem is to run a Norton Full Disk Scan on the system partition (takes 20 minutes) followed by a restart of the PCs. Only then the printer re-appears in the File Explorer/Network and subsequently becomes accessible for printing.
How come that the printer becomes accessible only after a Norton Full System Disk Scan? On both PCs? Is my question.
I've done just about anything Norton instructed me to do to let the printer pass Norton, but still I need to run a Disk Scan to get the printer back!?
What could be the underlying cause of that? Is it really Norton that is the culprit, or could it be Win10 after all that blocks the printer access somehow?
Anyone with similar experience?
Thanks
PS: I got a Win7 laptop too and when WiFi connect the printer is never! reachable. But I can live with that as the Win7 laptop is always cable connected and, apparently, then always! has access to the printer, even with VPN on, never any problems with Ethernet cable. The main focus however are the Win10 PCs.