Internet connection dropping


  1. Posts : 1
    Windows 10
       #1

    Internet connection dropping


    Hi,

    Since I upgraded to Windows 10, my internection drops out every time that my laptop is not in continual use. The connection actually says: "connect automatically" but it still goes off every time I leave my laptop for longer than 10 minutes or so. This is frustrating, as I need to be in contact via Skype all the time.

    Is there a reason for this?

    Karin
      My Computer

  2. Gramps's Avatar
    Posts : 247
    Win 10
       #2

    I have a similar issue in that the connections goes dead randomly for just a few seconds and then re-starts. I think there was another thread that states MS was aware of the issue.
      My Computer


  3. Posts : 45
    Windows 10 Pro 64bit
       #3

    You may want to check that the computer is not putting the Network Adapter to sleep:

    Use the following steps to open Device Manager:

    1. Type Control Panel in the search box.
    2. Click Control Panel.
    3. Click Device Manager.

      Right-click the network adapter(that keeps getting turned off), and select Properties.

      Go to the Power Management Tab>
      uncheck the option that says “Allow the computer to turn off this device to save power”, and press OK.
      My Computer

  4. Gramps's Avatar
    Posts : 247
    Win 10
       #4

    Muffy said:
    You may want to check that the computer is not putting the Network Adapter to sleep:

    Use the following steps to open Device Manager:

    1. Type Control Panel in the search box.
    2. Click Control Panel.
    3. Click Device Manager.

      Right-click the network adapter(that keeps getting turned off), and select Properties.

      Go to the Power Management Tab>
      uncheck the option that says “Allow the computer to turn off this device to save power”, and press OK.
    I had already tried this and it did not work. I did find an updated driver for my adapter (Realtek) and so far no more problems. Thanks for the suggestion!
      My Computer


  5. Posts : 45
    Windows 10 Pro 64bit
       #5

    Gramps said:
    I had already tried this and it did not work. I did find an updated driver for my adapter (Realtek) and so far no more problems. Thanks for the suggestion!
    you're welcome
      My Computer

  6. Gramps's Avatar
    Posts : 247
    Win 10
       #6

    Okay, after installing the updated Realtek driver yesterday and re-booting, the intermittent loss of connectivity problem has gone away. However, I'll keep an eye out to see if it keeps working...gotta love Win 10!
      My Computer



 

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