Wi-fi driver corrupt

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  1. Posts : 374
    Windows 10-64 bit (version 1909 build 18363.628)
    Thread Starter
       #11

    I am getting this.

      My Computer


  2. Posts : 2,137
    Windows 11 Pro (latest update ... forever anal)
       #12

    All indications to the "device" being at fault, not the drivers.
      My Computers


  3. Posts : 16,939
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #13

    I suggest that you re-seat the WiFi adapter i.e. take it out and put it back in again.
    See if Acer provide a Service manual to guide you through this procedure.


    Best of luck,
    Denis
      My Computer


  4. Posts : 2,137
    Windows 11 Pro (latest update ... forever anal)
       #14
      My Computers


  5. Posts : 16,939
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #15

    I urge you to see if Acer provide a Service manual to guide you through this procedure.


    All the best,
    Denis
      My Computer


  6. Posts : 2,137
    Windows 11 Pro (latest update ... forever anal)
       #16

    Try3 said:
    I urge you to see if Acer provide a Service manual to guide you through this procedure.


    All the best,
    Denis

    This option gets my vote, too
      My Computers


  7. Posts : 374
    Windows 10-64 bit (version 1909 build 18363.628)
    Thread Starter
       #17

    I'll probably visit my local repair shop. Even after watching various YouTube videos, I've never been able to muster up the courage to do any hardware tinkering in my laptop.
      My Computer


  8. Posts : 16,939
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #18

    archz2 said:
    I've never been able to muster up the courage to do any hardware tinkering in my laptop.
    If your Acer Service manual is anything like the Service manuals for my Dells & HPs then they make removing & replacing internal components a doddle.
    Do try to find one. For Dells & HPs they are in the same support website section I go to for updated drivers.


    All the best,
    And thanks for the rep,
    Denis
      My Computer


  9. Posts : 2,732
    Windows 10
       #19

    You seem to have a working driver as in post #3.
    So, I don't think you need worry about hardware.

    After that do not try and update from Intel. Make a note of the version of the working driver(Wireless and Bluetooth).

    You seem to have 4 drivers in the Driver repository, one driver seems to work as you indicated in post #3.

    To get a list of drivers including ones in the repository.

    Command/Terminal prompt(Admin)
    dism /online /get-drivers /format:table > C:\AA\drivers.txt

    Change the last bit to where you want the text file. You can then open that with Notepad in which you should find drivers, some of which can be cleaned out. Thus they won't show up when you scan for drivers as in post #3.
    The list maybe around 60-80 items, it is on mine.

    It is just a nicety, to delete those 3 possibly 4 drivers, but it does stop you from selecting them as in post #3.

    It takes double, triple, quadruple checking of Wireless and Bluetooth drivers and versions, oem##.inf numbers to ascertain which to delete.

    For comparison purposes my new Laptop uses the same Wireless driver packages as yours and it is not the latest from Intel it is the latest from the Laptop manufacturer/Windows updates, in fact 4 months older.
    This was updated from Windows updates 21 Mar 23.

    Thus I go back to my original comments about updating. Mine is working.
      My Computer


  10. Posts : 374
    Windows 10-64 bit (version 1909 build 18363.628)
    Thread Starter
       #20

    I finally got it working. Didn't have to detach any part of my laptop fortunately.

    Installed the first driver that I have highlighted in Post #3. I was blind and foolish thinking that the first one won't work because that's the one which got me into trouble. I kept ignoring it and kept running into issues. All other drivers in that list are broken. Now everything is sorted.
      My Computer


 

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