Xfinity modem and windows 10


  1. Posts : 4
    Windows 10
       #1

    Xfinity modem and windows 10


    Yesterday I installed a new Xfinity modem. Right after this, both of my computers with windows 10 changed the screensaver image, and did not recognize my windows password. After a few tries to restore the password the windows stopped booting and I cannot do troubleshooting because it says I am not login as admin.
    So I wonder if this Xfinity modem could have had something to do with this? After all it happened at two computers.
    Thanks!
      My Computer


  2. Posts : 8,101
    windows 10
       #2

    Welcome to the forum. Is it a modem or a router big differance? if you disconet the network can you login?
    Have you got a pin setup have you tried that?
    can anything connect to the internet if the router isnt working and your using a MS account it possible it cant check password with no internet try putting old one back on
      My Computer


  3. Posts : 4
    Windows 10
    Thread Starter
       #3

    Samuria said:
    Welcome to the forum. Is it a modem or a router big differance? if you disconet the network can you login?
    Have you got a pin setup have you tried that?
    can anything connect to the internet if the router isnt working and your using a MS account it possible it cant check password with no internet try putting old one back on
    Thank you!

    I cannot do anything, the windows are gone. I even cannot reset the computer to the factory settings.
    Maybe it has nothing to do with the modem, but the same problem occurred at the same time at two different computers.
      My Computer


  4. Posts : 18,432
    Windows 11 Pro
       #4

    As a first step, I would boot the computer(s) from the standard Windows 10 installation USB flash drive. At the first install screen where it asks for language and keyboard, press Shift+F10 to open a command prompt window. Run:
    Code:
    diskpart
    list volume
    See what shows up. Like this:
    Code:
    Microsoft Windows [Version 10.0.22621.1555]
    (c) Microsoft Corporation. All rights reserved.
    
    C:\Windows\System32>diskpart
    
    Microsoft DiskPart version 10.0.22621.1
    
    Copyright (C) Microsoft Corporation.
    On computer: RAIDER
    
    DISKPART> list volume
    
      Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
      ----------  ---  -----------  -----  ----------  -------  ---------  --------
      Volume 0     D   Data         NTFS   Partition    945 GB  Healthy
      Volume 1     R   RECOVERY     FAT32  Partition   8191 MB  Healthy
      Volume 2     C   Windows 11   NTFS   Partition    401 GB  Healthy    Boot
      Volume 3     E                NTFS   Partition     64 GB  Healthy
      Volume 4                      FAT32  Partition    100 MB  Healthy    System
    
    DISKPART>
      My Computer


 

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