Bluetooth gone…

Thanks, MisterEd, do you know where I can find this program and if it is a paid licence or free download? Can it be trusted or is there a possibility for "inbuilt" malware/ransomware or scam. We never know...

That was indeed a good bargain with the Dell. If it is still working and you don't need it, why not convert it to a Chromebook? It is possible to do and the CB does not require as much system power as Windows. I was reading about how to do it in a Swedish Computer Magazine. I will try to do that with a Toshiba Satellite which is so slow - week processor - that I go crazy when I am trying to use it. It is a W10 with all updates. I upgraded to 8GB RAM, but it did not help much as the CPU is not good enough.

I was thinking, I have the orignal W7 disk, what can I do if I connect it to a USB port? Can I open the files or do I need the pass word to access the files? I guess I can't boot the W7 system without the pass word anyway... It is complicated for an old man like me.

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Hi itsme1,
Thank you for your help. Many good advises was said in the posts about the problem yesterday, but it did nor resolve it so far. Your input was a new approach I will try.

Before I do that I just want to repeat the status. Bluetooth does not show on the Device Manager or anywhere else on the system.
The Fn+F3 controls the BT and WiFi communication. BT does not react.

We also discussed BIOS settings yesterday as I read an old post on the Forum that BT might be disabled in BIOS. I did not find any setting options for BT in BIOS. So I am still confused about that.

I also reinstalled the BT driver, but during the installation process I got the message "no BT on this device". So what does that tell me, that the BT module is defective or disabled?

Thank you very much. I will consider this option if the final conclusion is that it is defective.
However, I understand from the Acer community that replacing the module is a very complex and should only be done by a computer technician, which I am not...

Perhaps it is easier than I think, but I am soon 80 and afraid to make things worse...
But I will take a look. How do I know that the items for sale on the web are working?

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MisterEd, I fully understand and appreciate what you are saying. However, if I was a criminal with a stolen device I would not ask the forum for help with the password. The equipment is bought and paid by me and I am 80 years old and as a member l am only looking for help.

I know I can find programs on the web for this purpose, but I don't know what is safe and what is scam...

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MisterEd,

My apology. I suddenly realized that when I rearranged the text in my last post, the most important sentence was deleted. What I wanted to say was that I understand that it would be impossible for the forum to explain how to do it as it is an open forum for everyone to read. I did not think about that when I asked for that specific help.

Sorry about that.