Windows 10 no internet connection after system restore / uwp reset.

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  1. Posts : 7
    Windows 10
       #1

    Windows 10 no internet connection after system restore / uwp reset.


    I had issues with Windows Update failing to install 20H2 update (error 0x80070032) and I used UWP reset script and system restore. It seems that one of these things completely destroyed my network connectivity to the point where I am unable to fix it.
    Network connections appear as "No internet, secured" and in few troubleshooting attempts I got informed that DNS server is not responding (sometimes troubleshooting will report that no issues have been found).

    Things I already tried:

    - resetting network setting
    - using built-in connectivity troubleshooting
    - manually changing DNS servers to 1.1.1.1 / 8.8.8.8
    - ipconfig /flushdns /registerdns /release /renew
    - NETSH winsock reset catalog / reset reset.log
    - different system restore points
    - startup repair tool (failed with unable to repair startup message)
    - reinstalling adapter drivers.

    None of this worked and I want to try everything before I will reset the system.

    Informations:

    - Device: Razer Blade Advanded 2021 (i7 11th gen)
    - Windows version: 21H1 (OS Build 19043.2130)

    UWP reset script:

    Get-AppxPackage -AllUsers | For each app: Add-AppxPackage -DisableDevelopmentMode -Register "$($_InstallLocation)\AppXManifest.xml"
      My Computer


  2. Posts : 8,366
    windows 10
       #2

    Welcome to the forums. open a cmd prompt type

    ipconfig /all
    tracert adobe.com

    post results does network adapter show yellow in device manager?
      My Computer


  3. Posts : 7
    Windows 10
    Thread Starter
       #3

    ipconfig /all:

    Code:
    Windows IP Configuration
    
       Host Name . . . . . . . . . . . . : LAPTOP-PJQIC1UV
       Primary Dns Suffix  . . . . . . . :
       Node Type . . . . . . . . . . . . : Hybrid
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No
    
    Ethernet adapter vEthernet (Default Switch):
    
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Hyper-V Virtual Ethernet Adapter
       Physical Address. . . . . . . . . : 00-15-5D-D6-28-A0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::1070:4c13:e2ce:e2b1%37(Preferred)
       IPv4 Address. . . . . . . . . . . : 172.19.144.1(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.240.0
       Default Gateway . . . . . . . . . :
       DHCPv6 IAID . . . . . . . . . . . : 620762461
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-2B-70-5E-98-9C-EB-E8-D1-45-9B
       DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                           fec0:0:0:ffff::2%1
                                           fec0:0:0:ffff::3%1
       NetBIOS over Tcpip. . . . . . . . : Enabled
    
    Wireless LAN adapter Local Area Connection* 10:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
       Physical Address. . . . . . . . . : 80-45-DD-71-C8-26
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
    
    Wireless LAN adapter Local Area Connection* 11:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #3
       Physical Address. . . . . . . . . : 82-45-DD-71-C8-25
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
    
    Wireless LAN adapter WiFi:
    
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Intel(R) Wi-Fi 6E AX210 160MHz
       Physical Address. . . . . . . . . : 80-45-DD-71-C8-25
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       IPv6 Address. . . . . . . . . . . : fd82:a1c8:2d6a:41b7:7d0a:f389:26e8:5b06(Preferred)
       Temporary IPv6 Address. . . . . . : fd82:a1c8:2d6a:41b7:a4a6:cb85:c736:bc4a(Preferred)
       Link-local IPv6 Address . . . . . : fe80::7d0a:f389:26e8:5b06%15(Preferred)
       IPv4 Address. . . . . . . . . . . : 192.168.2.17(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Lease Obtained. . . . . . . . . . : 06 February 2023 14:37:28
       Lease Expires . . . . . . . . . . : 07 February 2023 18:16:33
       Default Gateway . . . . . . . . . : 192.168.2.1
       DHCP Server . . . . . . . . . . . : 192.168.2.1
       DHCPv6 IAID . . . . . . . . . . . : 394282461
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-2B-70-5E-98-9C-EB-E8-D1-45-9B
       DNS Servers . . . . . . . . . . . : 1.1.1.1
                                           8.8.8.8
       NetBIOS over Tcpip. . . . . . . . : Enabled
    tracert adobe.com results in "Unable to resolve target system name adobe.com"

    There's no yellow marks or warnings on network adapters in device manager. When I was checking this, I noticed that my laptop updated itself to 21H2 which means that it can reach Microsoft servers directly just fine. Everything else, like apps or web access does not work.
      My Computer


  4. Posts : 44,667
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #4

    Out of interest, post a screenshot of your Update History please.

    Do you use 3rd party security - a firewall for example?

    Are you using Wi-fi or ethernet?

    None of this worked and I want to try everything before I will reset the system.
    If nothing else helps, rather than do that, you have two other options.

    First basics:
    - startup repair tool (failed with unable to repair startup message)
    Does your PC boot normally?

    Check your disk as a matter of course.

    Options:
    1. An in-place upgrade repair install which keeps all progs and data
    - you need a Win 10 iso file, freely downloadable, or your current (or latest= upgrade to 22H2)

    2. Restore a disk image of your working system (assuming you have taken the endlessly given advice to use 3rd party disk imaging regularly and routinely so you can recover from a lot of issues conveniently to a previous good working state).
      My Computers


  5. Posts : 7
    Windows 10
    Thread Starter
       #5

    Here's the screenshot:

    Windows 10 no internet connection after system restore / uwp reset.-updatehistory.png

    Do you use 3rd party security - a firewall for example?
    Are you using Wi-fi or ethernet?
    I don't use 3rd party security. I am only using built-in Windows firewall and defender. I am using Wi-fi but I tested this issue once with mobile modem in a wired mode (over USB) and nothing changed.

    Does your PC boot normally?
    Check your disk as a matter of course
    Yes it does boot normaly. I could not detect any other issues with my Windows install except the one I mentioned in this post. I have tried CHDSK, SFC and DISM but no issues were detected.

    Options:
    1. An in-place upgrade repair install which keeps all progs and data
    - you need a Win 10 iso file, freely downloadable, or your current (or latest= upgrade to 22H2)

    2. Restore a disk image of your working system (assuming you have taken the endlessly given advice to use 3rd party disk imaging regularly and routinely so you can recover from a lot of issues conveniently to a previous good working state).
    First option seems to be the best one for me as this laptop is a fresh one and I haven't started using Macrium Reflect on it yet.
      My Computer


  6. Posts : 8,366
    windows 10
       #6

    It's simple and will never work as it is. You have DHCP disabled and you have no default gateway so it doesn't know we're to look for the internet we're have you got the nine private IP from with the wrong subnet.
    Set to use DHCP and it should work
      My Computer


  7. Posts : 7
    Windows 10
    Thread Starter
       #7

    That's actually correct. DHCP is disabled but only for Hyper-V default adapter (it's the default setting because Hyper-V VM uses static IP with this adapter). You need to scroll down for my Intel adapter and it has DHCP enabled and correct gateway:

    Code:
    Wireless LAN adapter WiFi:
    
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Intel(R) Wi-Fi 6E AX210 160MHz
       Physical Address. . . . . . . . . : 80-45-DD-71-C8-25
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       IPv6 Address. . . . . . . . . . . : fd82:a1c8:2d6a:41b7:7d0a:f389:26e8:5b06(Preferred)
       Temporary IPv6 Address. . . . . . : fd82:a1c8:2d6a:41b7:a4a6:cb85:c736:bc4a(Preferred)
       Link-local IPv6 Address . . . . . : fe80::7d0a:f389:26e8:5b06%15(Preferred)
       IPv4 Address. . . . . . . . . . . : 192.168.2.17(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Lease Obtained. . . . . . . . . . : 06 February 2023 14:37:28
       Lease Expires . . . . . . . . . . : 07 February 2023 18:16:33
       Default Gateway . . . . . . . . . : 192.168.2.1
       DHCP Server . . . . . . . . . . . : 192.168.2.1
       DHCPv6 IAID . . . . . . . . . . . : 394282461
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-2B-70-5E-98-9C-EB-E8-D1-45-9B
       DNS Servers . . . . . . . . . . . : 1.1.1.1
                                           8.8.8.8
       NetBIOS over Tcpip. . . . . . . . : Enabled
      My Computer


  8. Posts : 189
    Win10 Pro X64 22H2 build 19045.5131
       #8

    Your symptoms suggest to me that there's a problem in your router -- the device which provides your wireless connectivity.

    My suggestion is that you try power-cycling your router: unplug it from the wall power for several minutes, then plug it back in. Then wait a few minutes for it to run its own diagnostics and configure its connections.

    If that doesn't fix the problem, inspect the router's settings. You'll have to refer to its manual for details. Some routers have anti-flooding settings which can develop problems.
      My Computer


  9. Posts : 7
    Windows 10
    Thread Starter
       #9

    I already tried that with both modem and rotuer. The problem with this is, that I have a lot of different devices connected to this router and all of them work. I have another laptop which have similiar configuration to the Razer (same Windows 10 version, same adapter and same configurations) and no issues there. I also tried other routers and that didn't help (iPhone hotspot, Android hotspot, mobile router, etc).
      My Computer


  10. Posts : 8,366
    windows 10
       #10

    From CMD prompt type

    Tracert 1.1.1.1
    Tracert 8.8.8.8

    Post results
      My Computer


 

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