1. Joined : Aug 2015
    Posts : 3
    Windows 10 Home
       29 Aug 2015 #1

    How do I solve Wi-Fi issue when HP laptop keeps disconnecting randomly


    I recently upgraded to Windows 10 and was happy with the new OS but lately I have been having issues with the Wi-Fi since it disconnects randomly several times during the day. It seems to "turn off" on its own and comes back up after a while. It's annoying and I didn't have this issue with OS 8.1. If possible, I'd like to solve the problem. I've thought about reverting back to 8.1 but I've misplaced the key and it's not in a sticker underneath either so I can't really do that now. The option that most people show by going to 'Recovery' doesn't work because it says the 'necessary files have been deleted' so I can't proceed that route anymore. Please help!!
      My System SpecsSystem Spec


  2. Joined : Aug 2015
    Posts : 30
    Windows 10 Education
       29 Aug 2015 #2

    Often with an upgrade, the OS will use a generic driver for the network card instead of a more suitable specific driver.
    Please list the make/model of your laptop.
    Also open Device Manager ...

    Windows key + r
    devmgmt.msc

    Expand the node Network Adapters and double-click the entry for your WiFi adapter <- should open a Properties box
    On the Details tab, take a note of the 'Device Description' and the 'Hardware IDs'.

    If you post that info, I'll help you try to find the best driver but the 1st place to check would probably be your PC vendor's website & forums. Its likely that someone has encountered a similar issue.
      My System SpecsSystem Spec


  3. Joined : Aug 2015
    Posts : 3
    Windows 10 Home
       01 Sep 2015 #3

    finlay said: View Post
    Often with an upgrade, the OS will use a generic driver for the network card instead of a more suitable specific driver.
    Please list the make/model of your laptop.
    Also open Device Manager ...

    Windows key + r
    devmgmt.msc

    Expand the node Network Adapters and double-click the entry for your WiFi adapter <- should open a Properties box
    On the Details tab, take a note of the 'Device Description' and the 'Hardware IDs'.

    If you post that info, I'll help you try to find the best driver but the 1st place to check would probably be your PC vendor's website & forums. Its likely that someone has encountered a similar issue.
    Hi, sorry I took so long to get back to you.
    Laptop Information:
    HP ENVY TS 17 Notebook PC x64-based PC
    Intel Core i7-4700MQ CPU @2.40GHz
    8GB RAM, 1TB Hard Drive
    Microsoft Windows 10 Home 10.0.10240 Build 10240

    Device Description:
    Intel(R) Dual Band Wireless-AC 3160

    Hardware ID:
    PCI\VEN_8086&DEV_08B3&SUBSYS_00708086&REV_83
    PCI\VEN_8086&DEV_08B3&SUBSYS_00708086
    PCI\VEN_8086&DEV_08B3&CC_028000
    PCI\VEN_8086&DEV_08B3&CC_0280


    Any help would be greatly appreciated!
      My System SpecsSystem Spec


  4. Joined : May 2015
    Central IL
    Posts : 3,068
    EL Capitan
       01 Sep 2015 #4

    Try downloading the driver from intel.com and install. See if that helps.
      My System SpecsSystem Spec


  5. Joined : Aug 2015
    Posts : 30
    Windows 10 Education
       01 Sep 2015 #5

    Hi. I've just had a look at the HP support website and they do have network drivers for Windows 10.
    If you find your exact laptop model on this page, follow directions ...

    http://h20180.www2.hp.com/apps/Nav?h...&lang=en&cc=us

    You can download a driver package for the 3160 from this Intel page ...

    https://downloadcenter.intel.com/dow...for-Windows-10

    but the Intel page does recommend the laptop vendor's own driver package in the first instance.

    "Intel recommends that you obtain and use the software provided via your laptop manufacturer."
    Last edited by finlay; 01 Sep 2015 at 16:48. Reason: hyperlink
      My System SpecsSystem Spec


  6. Joined : Oct 2014
    Posts : 117
    Windows 10 Enterprise
       01 Sep 2015 #6

    I had this issue with my HP Envy too, I simply made a connection to the router using the 5.ghz band and all network issues went away. I happened to have a dual band router and that is what worked for me. IT is the only wireless device I have using the 5.ghz band of the router...all others use the default band. Something to think about...
      My System SpecsSystem Spec


  7. Joined : Aug 2015
    Posts : 3
    Windows 10 Home
       03 Sep 2015 #7

    I appreciate all the help but the drivers didn't solve the problem (even though I downloaded them from the site provided) so I reverted back to Windows 8.1 Problem solved. Thank you!
      My System SpecsSystem Spec


  8. Joined : Nov 2015
    Posts : 1
    Windows 10 Pro
       23 Nov 2015 #8

    Hello UnderJonathan, I faced exactly same issue that you faced about wifi on my laptop. Upgrading driver, insert DNS and many method I tried, didn't work for me, but finally I found a solution, here is the link, this solution may not looks okay to you, but somehow it works for me, you can try and let us know . Hope this gonna work for you too .

    Thanks
    Saad
      My System SpecsSystem Spec


 


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