Windows 10: How do I solve Wi-Fi issue when HP laptop keeps disconnecting randomly Solved

  1.    29 Aug 2015 #1

    How do I solve Wi-Fi issue when HP laptop keeps disconnecting randomly


    I recently upgraded to Windows 10 and was happy with the new OS but lately I have been having issues with the Wi-Fi since it disconnects randomly several times during the day. It seems to "turn off" on its own and comes back up after a while. It's annoying and I didn't have this issue with OS 8.1. If possible, I'd like to solve the problem. I've thought about reverting back to 8.1 but I've misplaced the key and it's not in a sticker underneath either so I can't really do that now. The option that most people show by going to 'Recovery' doesn't work because it says the 'necessary files have been deleted' so I can't proceed that route anymore. Please help!!
      My ComputerSystem Spec

  2.    29 Aug 2015 #2

    Often with an upgrade, the OS will use a generic driver for the network card instead of a more suitable specific driver.
    Please list the make/model of your laptop.
    Also open Device Manager ...

    Windows key + r
    devmgmt.msc

    Expand the node Network Adapters and double-click the entry for your WiFi adapter <- should open a Properties box
    On the Details tab, take a note of the 'Device Description' and the 'Hardware IDs'.

    If you post that info, I'll help you try to find the best driver but the 1st place to check would probably be your PC vendor's website & forums. Its likely that someone has encountered a similar issue.
      My ComputerSystem Spec

  3.    01 Sep 2015 #3

    finlay said: View Post
    Often with an upgrade, the OS will use a generic driver for the network card instead of a more suitable specific driver.
    Please list the make/model of your laptop.
    Also open Device Manager ...

    Windows key + r
    devmgmt.msc

    Expand the node Network Adapters and double-click the entry for your WiFi adapter <- should open a Properties box
    On the Details tab, take a note of the 'Device Description' and the 'Hardware IDs'.

    If you post that info, I'll help you try to find the best driver but the 1st place to check would probably be your PC vendor's website & forums. Its likely that someone has encountered a similar issue.
    Hi, sorry I took so long to get back to you.
    Laptop Information:
    HP ENVY TS 17 Notebook PC x64-based PC
    Intel Core i7-4700MQ CPU @2.40GHz
    8GB RAM, 1TB Hard Drive
    Microsoft Windows 10 Home 10.0.10240 Build 10240

    Device Description:
    Intel(R) Dual Band Wireless-AC 3160

    Hardware ID:
    PCI\VEN_8086&DEV_08B3&SUBSYS_00708086&REV_83
    PCI\VEN_8086&DEV_08B3&SUBSYS_00708086
    PCI\VEN_8086&DEV_08B3&CC_028000
    PCI\VEN_8086&DEV_08B3&CC_0280


    Any help would be greatly appreciated!
      My ComputerSystem Spec


  4. Posts : 3,429
    EL Capitan
       01 Sep 2015 #4

    Try downloading the driver from intel.com and install. See if that helps.
      My ComputerSystem Spec

  5.    01 Sep 2015 #5

    Hi. I've just had a look at the HP support website and they do have network drivers for Windows 10.
    If you find your exact laptop model on this page, follow directions ...

    http://h20180.www2.hp.com/apps/Nav?h...&lang=en&cc=us

    You can download a driver package for the 3160 from this Intel page ...

    https://downloadcenter.intel.com/dow...for-Windows-10

    but the Intel page does recommend the laptop vendor's own driver package in the first instance.

    "Intel recommends that you obtain and use the software provided via your laptop manufacturer."
    Last edited by finlay; 01 Sep 2015 at 16:48. Reason: hyperlink
      My ComputerSystem Spec

  6.    01 Sep 2015 #6

    I had this issue with my HP Envy too, I simply made a connection to the router using the 5.ghz band and all network issues went away. I happened to have a dual band router and that is what worked for me. IT is the only wireless device I have using the 5.ghz band of the router...all others use the default band. Something to think about...
      My ComputerSystem Spec

  7.    03 Sep 2015 #7

    I appreciate all the help but the drivers didn't solve the problem (even though I downloaded them from the site provided) so I reverted back to Windows 8.1 Problem solved. Thank you!
      My ComputerSystem Spec

  8.    23 Nov 2015 #8

    Hello UnderJonathan, I faced exactly same issue that you faced about wifi on my laptop. Upgrading driver, insert DNS and many method I tried, didn't work for me, but finally I found a solution, here is the link, this solution may not looks okay to you, but somehow it works for me, you can try and let us know . Hope this gonna work for you too .

    Thanks
    Saad
      My ComputerSystem Spec


 

Related Threads
Ever since I've upgraded my dad's laptop to Windows 10, the keyboard and touchpad stop working randomly, and would work only after I restart the computer. (logging off, switch user, standby mode doesn't resolve it.) There is no pattern to it....
So yesterday my wi-fi started to turn off randomly for no reason, its not my internet connection becouse it works on other devices. Also i already tried ticking off power saving option on my network adapter, it helped for a while i thought, but...
Windows 10 Dell Laptop Upgrade Issue in Installation and Upgrade
So I I've upgraded to Win10 on my main desktop, laptop, and my wife's laptop without issue. My wife's aunt was having some problems with her laptop so I took it, cleaned it up a bit and started the upgrade from Windows 7 to Windows 10. I started the...
So I upgraded from Windows 7 to Windows 10 easily but ever since I have upgraded it seems that I keep randomly timing out of my internet service provider. A little ! mark appears right next to my wifi and I have to go in and manually fix it,...
Hard Drive randomly disconnecting in Drivers and Hardware
Hey guys! It has been problem after problem with this PC and Windows 10. Now at the moment, I have had issues with my external hard drives randomly disconnecting. A few days back, both were randomly disconnecting then reconnecting while not in...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 01:59.
Find Us