1.    26 Aug 2015 #1
    Join Date : Aug 2015
    Posts : 2
    Windows 10 Pro

    No network (wired) after Win 10 Upgrade - Zone Alarm


    Hi, I'm new here and am posting this in the hope it may help others.

    I had what seems to be a common issue after upgrading from Win 7 to Win 10, where the PC (desktop) could not see the network/router. I do not have any VPN client installed and it was not a WiFi issue so most of the post going around were not helpful.

    I did notice that the upgrade had "disabled" my install of Zone Alarm Pro firewall, it seemed to have just randomly stuffed about with it by deleting the exe file but leaving all the folders etc in the programs folder.

    So, I found a post on a Lenovo forum that pointed to a MS article that said to check for third party network services:


    Run command line using cmd.exe as admin
    Run netcfg -s n to check any 3rd party network services through this command.
    Normally the built in network service starts with ms_

    Then use netcfg -v -u <network service name> to uninstall it.

    This found:
    ms_ndislwf Zone Alarm Firewall Driver

    Which I uninstalled as above and my network connection was restored.

    I haven't seen anything about this on the Zone Alarm site but didn't look to deeply.
      My ComputerSystem Spec
  2.    08 Sep 2015 #2
    Join Date : Sep 2015
    Posts : 2
    win7

    HI dave
    many thanks after about 20 hours of pulling my hair out and doing various fixes etc to win 10 found your blog and uninstalled zonealarm in win 7 and reinstalled win 10 for the 4th attempt and it works many thanks again correctly on upgrade.
    My symptoms were same no internet upgraded drivers removed programmes etc. last night in win 7 removed all traces of zonealarm and installed win 10 this morning . It appears zonealarm when upgrading to win 10 does not migrate over correctly.
      My ComputerSystem Spec
  3.    08 Sep 2015 #3
    Join Date : Aug 2015
    Posts : 2
    Windows 10 Pro
    Thread Starter

    Quote Originally Posted by zonealarmunhap View Post
    HI dave
    many thanks after about 20 hours of pulling my hair out and doing various fixes etc to win 10 found your blog and uninstalled zonealarm in win 7 and reinstalled win 10 for the 4th attempt and it works many thanks again correctly on upgrade.
    My symptoms were same no internet upgraded drivers removed programmes etc. last night in win 7 removed all traces of zonealarm and installed win 10 this morning . It appears zonealarm when upgrading to win 10 does not migrate over correctly.
    Glad to hear it helped someone. I also found out after that that Zone have a "clean" program you can download which removes all components of their product. I also think you can get their Win 10 compatible upgrade free and probably a good thing to apply that in Win 7 before the upgrade.
      My ComputerSystem Spec
  4.    08 Sep 2015 #4
    Join Date : Sep 2015
    Posts : 2
    win7

    Quote Originally Posted by Dave22 View Post
    Glad to hear it helped someone. I also found out after that that Zone have a "clean" program you can download which removes all components of their product. I also think you can get their Win 10 compatible upgrade free and probably a good thing to apply that in Win 7 before the upgrade.

    no thank you without your blog still be trying to fix it
      My ComputerSystem Spec

 


Similar Threads
Thread Forum
WiFi Windows 10 upgrade after making 2 (Network adapter), the network
28883 My pc wifi 2 adapter network no screnn :(
Network and Sharing
both wired and wirless network doesn't work after upgrade to 10162
both my wired and wireless network connections fail after and upgrade to 10162. both worked fine at build 10158, in fact i can revert to previous build and they work again. The errors say all the network adapters have a problem with the drivers. ...
Network and Sharing
General Tips Change Time Zone in Windows 10
How to Change the Time Zone in Windows 10 Your PC's clock is used to record the time whenever you create or modify files on your PC. You can change the clock's time and time zone. A time zone is a region that observes a uniform standard time...
Tutorials
Set an alarm in Alarms, and it doesn't notify me.
I've been having a problem with Alarms. Every time I set an alarm, it doesn't go off. One time, I set an alarm for 6:00pm and after reboot, it finally when off. Any suggestions?
Software and Apps
Random alarm sounds after Updates installed
When I shut down last night there were Updates installing. Ever since today I have been getting random alarms sounds for no particular reason. At first it was every few seconds and now its every few minutes. I checked in Control Panel>Sound...
General Support
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 02:18.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums