Intel Ethernet Adapter crashing on Windows 10 at login screen


  1. Posts : 9
    Windows 10
       #1

    Intel Ethernet Adapter crashing on Windows 10 at login screen


    I'm having a really weird issue with my Intel I211 Ethernet Network Adapter on my ASRock X570 Taichi motherboard.

    It was working fine before I updated the drivers to Wired_PROSet_26.8_x64. Since then the network adapter no longer works under Windows, it crashes at the login screen with no BSOD or error message unless I disable the network adapter in the BIOS/UEFI. I tested it under Ubuntu Live USB and it works fine there.

    I have tried uninstalling the drivers using Device Manager but still have the same issue. Safe Mode with Networking also crashes at the login screen. Event Viewer shows nothing out of the ordinary. Other than this issue my PC is working fine. A repair install of Windows 10 did not fix the issue. Windows 10 crashes at "Getting devices ready" screen with a repair install and the network adapter enabled.

    Is there a way to completely uninstall all network drivers from Windows 10 so I can clean install? It seems like the above new drivers are still on the system somewhere causing this issue.

    Clean install of Windows is not an option as I don't have the time due to work.

    - - - Updated - - -

    Just to clarify, the PC crashes at the login screen with no BSOD or error message.
    Last edited by Eiji; 15 Jan 2022 at 17:06.
      My Computer


  2. Posts : 2,137
    Windows 11 Pro (latest update ... forever anal)
       #2

    This looks like it might be one those rare instances where a driver update program could be used.

    Download Snappy Driver Installer Origin (NOTE : It must be the Origin version.
    Download Snappy Driver Installer Origin - MajorGeeks

    Unzip the contents and run the SDIO_x64bit exe file.
    Choose Download Indexes Only, not the other options
    Install any drivers offered for the ethernet connection ONLY, nothing else no matter how tempting it may look.
      My Computers


  3. Posts : 9
    Windows 10
    Thread Starter
       #3

    Unfortunately that didn't work because with the ethernet adapter enabled, Windows won't boot to the desktop as it freezes at the login screen and then reboots a few seconds later.

    With the ethernet adapter disabled in the BIOS so I can boot to the desktop, the Snappy Driver program does not detect a ethernet adapter to find drivers for.
      My Computer


  4. Posts : 21,421
    19044.1586 - 21H2 Pro x64
       #4

    Eiji said:
    Unfortunately that didn't work because with the ethernet adapter enabled, Windows won't boot to the desktop as it freezes at the login screen and then reboots a few seconds later.

    With the ethernet adapter disabled in the BIOS so I can boot to the desktop, the Snappy Driver program does not detect a ethernet adapter to find drivers for.
    Enable the card in BIOS, then boot to safe mode with networking disabled and try updating the driver
      My Computer


  5. Posts : 2,137
    Windows 11 Pro (latest update ... forever anal)
       #5

    Eiji said:
    With the ethernet adapter disabled in the BIOS so I can boot to the desktop, the Snappy Driver program does not detect a ethernet adapter to find drivers for.
    Shouldn't happen that way, even if disabled, the hardware is still there. SDIO should detect it.

    Suspect the adapter's borked - doesn't "exist" as far as Windows and/or SDIO is concerned.

    Desktop : add PCIe card or USB ethernet adapter
    Laptop : might be harder to add card. Also try USB ethernet adapter
    E.g. https://www.ebay.com.au/sch/i.html?_...hernet+adapter or your local computer shop.

    Uninstalling drivers through Device Manager is often unsatisfactory, quite often never does a "clean" job and subsequent replacement/updates "sees" old files left behind and may/not overwrite/replace them.

    I need to do a bit of research but I can remeber a thread in another forum whare a good driver-cleaner-out program was recommended ... I'll see if i can find it.

    I note you mention time is of importance, but a quick solution to test ...
    - swap out the existing drive for a blank one (small size cheap SSD)
    - create a Win boot USB and install basic Win 10
    - you won't need your Win license ("I don't have ...." when prompted)
    - don't connect to the internet when asked
    - turn off/reject/disable all windows bells-and-whistles when prompted, we just want basic Windows installed, not connect your phone, tablet, Xbox, etc or have chat with Cortana or ....
    - when finished, re-boot (not compulsory but recommended), connect internet >> ethernet working now ?
    Last edited by idgat; 16 Jan 2022 at 15:53.
      My Computers


  6. Posts : 9
    Windows 10
    Thread Starter
       #6

    steve108 said:
    Enable the card in BIOS, then boot to safe mode with networking disabled and try updating the driver
    I managed to get to the desktop in safe mode with networking disabled with the network adapter enabled in the BIOS.

    Unfortunately when I try to install drivers the installer just stays on "Installing drivers" and doesn't progress.

    idgat said:
    Shouldn't happen that way, even if disabled, the hardware is still there. SDIO should detect it.

    Suspect the adapter's borked - doesn't "exist" as far as Windows and/or SDIO is concerned.

    Desktop : add PCIe card or USB ethernet adapter
    Laptop : might be harder to add card. Also try USB ethernet adapter
    E.g. https://www.ebay.com.au/sch/i.html?_...hernet+adapter or your local computer shop.

    Uninstalling drivers through Device Manager is often unsatisfactory, quite often never does a "clean" job and subsequent replacement/updates "sees" old files left behind and may/not overwrite/replace them.

    I need to do a bit of research but I can remeber a thread in another forum whare a good driver-cleaner-out program was recommended ... I'll see if i can find it.

    I note you mention time is of importance, but a quick solution to test ...
    - swap out the existing drive for a blank one (small size cheap SSD)
    - create a Win boot USB and install basic Win 10
    - you won't need your Win license ("I don't have ...." when prompted)
    - don't connect to the internet when asked
    - turn off/reject/disable all windows bells-and-whistles when prompted, we just want basic Windows installed, not connect your phone, tablet, Xbox, etc or have chat with Cortana or ....
    - when finished, re-boot (not compulsory but recommended), connect internet >> ethernet working now ?
    idgat, I will be sure to try your suggestions later and let you know the results as I need to create the boot USB.
      My Computer


  7. Posts : 9
    Windows 10
    Thread Starter
       #7

    Just finished installing Windows 10 on another SSD and with the onboard Intel ethernet adapter enabled I get a BSOD with the error:

    bugcode_usb3_driver

    Unfortunately there is no crash dump available and no useful info in event viewer.

    With the onboard ethernet disabled, Windows boots and works fine.

    - - - Updated - - -

    Just tried with a Windows 11 install also. Same issue.
      My Computer


  8. Posts : 1
    Windows 10
       #8

    Eiji said:
    Just finished installing Windows 10 on another SSD and with the onboard Intel ethernet adapter enabled I get a BSOD with the error:

    bugcode_usb3_driver

    Unfortunately there is no crash dump available and no useful info in event viewer.

    With the onboard ethernet disabled, Windows boots and works fine.

    - - - Updated - - -

    Just tried with a Windows 11 install also. Same issue.
    Hey - did you ever resolve your issues?
    I'm in the same boat...
      My Computer


 

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