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  1.    1 Week Ago #21

    Thank you for this; I will start having a go ands let you know what I find.

    A very helpful response, thanks.
      My System SpecsSystem Spec

  2.    1 Week Ago #22


    Success; I started to work my way through your suggestions and began by starting to disable my AV (ESET). In doing so I was given the option to 'repair' as well as to remove. To keep matters simple, I went for the repair option first. After the repair and a re-start all was OK with Internet access available. Great!

    However, when I came to my usual computer I found that I had no Internet access. When I put the cursor over the 'screen with yellow triangle' in the task bar I had a message saying that no connection was available (i.e. not the same message as I had previously on the other computer). However using the MS connection troubleshooter cleared this problem.

    So now all seems well again and I am very grateful to you for your detailed help. I will keep a hard copy of that for future reference!

    Thank you.
      My System SpecsSystem Spec

  3. Joined : Sep 2015
    Posts : 2,064
    Windows 10 Pro 64-bit 1607 (AE build 14393.693)
       1 Week Ago #23

    That's the forum for. To share experience and valuable knowledge and keep frustration to the minimum. Glad to help!
      My System SpecsSystem Spec

  4. Joined : Oct 2016
    Posts : 6
    Windows 10 upgrade from 8.1
       1 Week Ago #24

    Still trying

    This reply to ALANGR is different than what y told me, so I tried your suggestions. My MacAfee had expired so isn't on. I don't know how to set browser to default. I tried using the shift key to reboot in safe mode. Nothing seemed to change, I still couldn't get internet. However, after I restarted it normally, All my icons gone from the task bar, and my power settings are now being ignored, so the monitor has to be turned by hand, and the computer never sleeps, though it's still set to do so.

    My daughter says I don't have "real" Windows 10, but it's missing a lot of functionality. How do I reinstall Windows 10 when it came onto my compute r one night without asking?
      My System SpecsSystem Spec

  5. Joined : Oct 2016
    Caledon, Ontario, Canada
    Posts : 509
    Windows 10 Pro Build 1607
       1 Week Ago #25

    This tutorial will walk you through process of a clean install. Back up you data as a clean install is just that.

    It might be an idea to start a new thread with your specific issue.

    Clean Install of Windows 10....

    Windows 10 - Clean Install
      My System SpecsSystem Spec

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