Problem when setting up remote printer access

  1. Posts : 1,406

    Problem when setting up remote printer access

    From my desktop PC I use a remote printer attached to a laptop. It worked for months, but not anymore.

    So on the desktop PC I removed that printer, intending to recreate it. But I cannot.

    From the Printers & scanners control panel, when I click on Add a printer or scanner it searches but cannot find the printer.

    So then when I click The printer that I want isn't listed I get this error:
    Windows cannot access the specified device, path, or file.
    You may not have the appropriate permissions to access the item.

    When I click on Print server properties I get the same error.

    In the Bluetooth & other devices section when I click on Send or receive files via Bluetooth I get that same error.

    In the Bluetooth & other devices section when I click on More Bluetooth options I get that same error.

    For all of these situations there must be some file/program that cannot be accessed, presumably because of permissions.

    Note that the title bar of the error popup says: C:\WINDOWS\system32\rundll32.exe

    So I guess that rundll32.exe is being given a file name (a dll ?) that it cannot access.

    But what file is that? How do I fix this?
      My Computer

  2. Posts : 1,406
    Thread Starter

    Update: If I log in as Administrator, I don't get that error.
    And if I log in using my wife's account, I don't get that error.
    Does that help pinpoint the problem?

    Anyway ... logged in as either Admin or wife's account I can try to create the printer. But no luck.
    I tried \\\Canon MX470 (that's the IP and printer name). Windows cannot find it.
    I checked the laptop ... and this printer **is being shared** on a private network.
    (I checked: both the desktop and laptop are on the "private" network profile.)

    So now that's two problems.
      My Computer

  3. Posts : 1,406
    Thread Starter

      My Computer

  4. Posts : 8
    Win10 Pro

    Okay when you deleted the printer did you do it in the window that shows all network devices? The reason I ask is I was trying to share and though I could see the other PC in the window when I would click on it I got a message about "Credentials". Finally, the only way I could get the shared folder to show up in the window was go to the sidebar and right-click the icon for the PC. Have you tried right-clicking on the side bar? I know, this seems ridiculous. I mean if you can see it in the side bar you should be able to see it in the window. After I would right-click the icon and click "Open" then the window would show shared folders in the PC that had been there all along.
    Reason I mention this is when you deleted the printer from the window it may still be hanging around and you can't tell.
    I'm pretty much a newb here so don't get your hopes up. :)
      My Computer

  5. Posts : 1,406
    Thread Starter

    I tried once again to create the printer ... and it worked.

    Why now and not before? Dunno. Another case of spooky Windows nonsense.

    Anyway ... case closed.
      My Computer


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