Need help with Windows 8 laptop not connecting to internet..

Page 1 of 4 123 ... LastLast
  1. Goldengirl52's Avatar
    Posts : 201
    Windows 10 21H1
       #1

    Need help with Windows 8 laptop not connecting to internet..


    ..and I've gone through a tutorial, didn't work. I've run troubleshooting on the laptop, tried checking Network adapters, several things I've found on the internet and here, to solve the issue. The laptop is older but seems to be in super, good shape in all other ways, but I am missing something that is blocking it from connecting either hardwiring, or wifi and two different networks that both connect to other devices perfectly.

    So many things could be done, update mainly I'm sure the owner is behind on, but no internet, and I don't know that that is the issue.

    Any help very much appreciated, Denise
      My Computers

  2. spunk's Avatar
    Posts : 3,382
    Windows 11 Pro 64 Bit 21H2
       #2

    What is the Make and Model# of the laptop?
    Press the Windows key +X and choose Device Manager. Are there any devices with yellow flags? If so, these devices need drivers. If your network adapters need drivers, on an internet computer, go to the manufacturers download drivers site, type in your make and model# and download the Chipset driver, and LAN and Wireless Drivers, save them to a USB Flash drive and transfer them to the troubled computer along with any other drivers needed in the Device Manager.
      My Computer


  3. Posts : 39,155
    windows 10 professional version 1607 build 14393.969 64 bit
       #3

    Consider opening a thread in:
    Windows 8 Help Forums
      My Computer

  4. Goldengirl52's Avatar
    Posts : 201
    Windows 10 21H1
    Thread Starter
       #4

    spunk said:
    What is the Make and Model# of the laptop?
    Press the Windows key +X and choose Device Manager. Are there any devices with yellow flags? If so, these devices need drivers. If your network adapters need drivers, on an internet computer, go to the manufacturers download drivers site, type in your make and model# and download the Chipset driver, and LAN and Wireless Drivers, save them to a USB Flash drive and transfer them to the troubled computer along with any other drivers needed in the Device Manager.
    Thank you for explaining this, I thought there must be a way but I honestly didn't think of this. I will check the device and network drivers now!

    - - - Updated - - -

    zbook said:
    Consider opening a thread in:
    Windows 8 Help Forums
    thanks for the link, I didn't realize there was a specific section for Win 8

    - - - Updated - - -

    This is a Windows 8, Version 6.3 (build 9600) Apologies for not listing this info at the beginning:

    It's an HP Notebook 2000 PC

    I can't get into system information to find out what all it has in it.

    I be back after I try the solution on the drivers Denise

    Edit: Wow, not one yellow flag anywhere I was hoping it was that as I can fix that easily I'll go check out the win 8 forum and let you guys know how I do
      My Computers

  5. Samuria's Avatar
    Posts : 6,550
    windows 10
       #5

    Open a cmd prompt type
    ipconfig /all
    tracert adobe.com
    tracert 194.192.66.1

    post results
      My Computer

  6. Goldengirl52's Avatar
    Posts : 201
    Windows 10 21H1
    Thread Starter
       #6

    Samuria said:
    Open a cmd prompt type
    ipconfig /all
    tracert adobe.com
    tracert 194.192.66.1

    post results
    I might not be fully awake, but I couldn't take a snip, etc. of the results. I hope this pic I took with my phone will be clear I'm attaching

    Need help with Windows 8 laptop not connecting to internet..-leos-ipconfig-all.jpg

    - - - Updated - - -

    From the ipconfig/all, I see that maybe the LAN Adapter needs to be reconnected, but I can't do it on this laptop without internet, which doesn't make sense to me. There must be an offline way?

    - - - Updated - - -

    I also see I can't even get to the System Restore Point but get this error message instead:

    nevermind, I can't upload a pic of the error message but, it says:

    There was an unexpected error in the property page:

    The Volume Shadow Copy service used by System Restore is not working, For more information view the event log (the #)
      My Computers


  7. MaloK's Avatar
    Posts : 970
    Windows 7
       #7

    Hi,

    You can try to reset the TCP/IP stack.

    Open an Elevated command Prompt:
    Code:
    netsh winsock reset catalog
    netsh int ipv4 reset
    netsh int ipv6 reset
    And Reboot the computer.
      My Computer

  8. Goldengirl52's Avatar
    Posts : 201
    Windows 10 21H1
    Thread Starter
       #8

    MaloK said:
    Hi,

    You can try to reset the TCP/IP stack.

    Open an Elevated command Prompt:
    Code:
    netsh winsock reset catalog
    netsh int ipv4 reset
    netsh int ipv6 reset
    And Reboot the computer.
    I tried something that had like 5 entries with netsh, but yours is different so I will try it now I'll let you know how I do Denise

    EDIT: Ok attaching the results, and restarting now to see what happens Well, I can't upload anymore files here, not sure what that issue is. Restarting now I forgot to ask what I should try after it restarts? I'm not tracking very well, I've tried so many things, apologies, Denise
      My Computers

  9. spunk's Avatar
    Posts : 3,382
    Windows 11 Pro 64 Bit 21H2
       #9

    It looks like you are Not connected to a Wireless Network, or have an Ethernet Cable plugged into the computer.
    In the lower right hand corner of the computer by the clock there should be a Wireless Icon, if you click that it will show Available Wireless Networks. Select your WiFi Network Name (SSID) and click Connect and type in your WiFi Password to connect. You can also Right click the WiFi Icon and choose Troubleshoot for solutions.
      My Computer

  10. Goldengirl52's Avatar
    Posts : 201
    Windows 10 21H1
    Thread Starter
       #10

    There lies the issue, there is no way I've found to connect to the internet, on two, different apartments/routers.

    I cannot pull up Networks and sharing. The network icon shows a red X. So does the Audio icon. I'll attach pics. Again, I've tried hardwiring with ethernet cable, different apartments (2) and all the other things I've tried and listed. I can't get into somethings because they require either side-loading drivers (but there are no yellow flags in device manager/network adapter) so why do that.

    Nothing is working so far

    Does anyone know why I can't upload anymore snips?? Trying to show you guys but can't get them to upload?

    - - - Updated - - -

    MaloK said:
    Hi,

    You can try to reset the TCP/IP stack.

    Open an Elevated command Prompt:
    Code:
    netsh winsock reset catalog
    netsh int ipv4 reset
    netsh int ipv6 reset
    And Reboot the computer.
    Hey Malok,

    What do I do after I've entered the codes in Command Prompt, and restarted the laptop? Thanks much, Denise

    - - - Updated - - -

    This is all I get when I try to find where I would put in the network, and it show zero networks and we have a lot from these apartments:

    IMG_20210926_144332172 | nwcountry | Flickr

    IMG_20210926_144312307 | nwcountry | Flickr

    IMG_20210926_144259693 | nwcountry | Flickr
      My Computers


 
Page 1 of 4 123 ... LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 11:26.
Find Us




Windows 10 Forums