skylum.com not loading properly


  1. Posts : 34
    Win 10
       #1

    skylum.com not loading properly


    From the title, you might think I'm referring to a problem with the skylum webserver but, as I can reach the site and navigate within it from another PC, I'm thinking I have something misconfigured on my machine. Once at the skylum site, a click on any link just loads the same page again. I've tried alternate browsers and get the same result. I've also tried creating a new (local) user, logging in, and find the same issue on all browsers. Here's a screenshot of what I see:
    skylum.com not loading properly-image.png
    I'm running Windows 10 21H1, OS 19043.11521, Experience Pack 120.2212.3530.0

    BTW: The skylum.com site always redirects to the link you see in the picture (on all machines); on my other PCs (and Mac), the website appears properly and may be navigated.

    I thought I might have picked up some malware but both Malwarebytes and Windows Defender find nothing.

    My VPN is off. No other websites (AFAICT) have this issue.

    As always, advice gratefully accepted. Thank you!

    Barry

    Edit: I can reach the Skylum update servers from within Luminar and the Luminar AI installer worked properly. As well, The Rakuten Chrome add-on popped up it's notification on the site so that's working okay.
      My Computers

  2. Berton's Avatar
    Posts : 11,589
    Win10 Pro Versions 2004 and 2009/20H2, Win10 Pro IP_Dev, Win10 Home 1909
       #2

    That address of Luminar AI - AI photo editing for Mac & PC | Skylum is opening fine in Edge, Firefox, SeaMonkey and Vivaldi but your image [appears to be of Edge] is showing only .htm/.html, not the images associated. Might try updating Edge, latest is 92.0.902.62.
    skylum.com not loading properly-image.png
      My Computers


  3. Posts : 34
    Win 10
    Thread Starter
       #3

    Nope; Edge is updated. Problem is with all browsers - Chrome, Edge, Vivaldi. Even installed Firefox (2 minutes ago) and got same result. It's not just that the pictures aren't showing; all the links, when clicked, end up back at this page. Happens with a new user on this machine so it seems to be a Windows issues rather then a "user" issue.
      My Computers

  4. Berton's Avatar
    Posts : 11,589
    Win10 Pro Versions 2004 and 2009/20H2, Win10 Pro IP_Dev, Win10 Home 1909
       #4

    Guess I read the statement
    BTW: The skylum.com site always redirects to the link you see in the picture (on all machines); on my other PCs (and Mac), the website appears properly and may be navigated.
    wrong about (on all machines) and my other PCs (and Mac).
      My Computers


  5. Posts : 34
    Win 10
    Thread Starter
       #5

    I'm doing a backup of my entire user folder and will then reinstall Windows (assuming no one else here comes up with an answer).

    What I've done so far:

    I tossed Luminar 4 (having just installed Luminar AI successfully which requires Internet access to the Skylum servers). I then went through my registry and looked for anything with "Luminar 4" and deleted those entries. I restarted and still no luck.

    I have another wifi network here on the same gateway and tried using that one just in case there was something quirky going on there. Nope; no luck. I then went over to my other PC, disconnected from the wired connection and tried the wifi (same wifi I use for this uncooperative notebook). No problem with the wifi there. So I guess I can eliminate anything from the wifi outward to the Internet and to skylum.com
      My Computers

  6. Samuria's Avatar
    Posts : 6,380
    windows 10
       #6

    That tipical of a host file check the host file for entries
      My Computer



  7. Posts : 34
    Win 10
    Thread Starter
       #7

    Samuria: You, sir, are a Prince among men. I had some spurious host entries related to skylum's various servers; probably due to trying some software from a dodgy source. Once I deleted the entries and rebooted, the problem went away.

    You saved me from the task of reinstalling Windows.

    When I was a Mac guru, I always checked the hosts file. Must be getting old. *grumble*

    Thanks again. Be well and stay safe.

    Barry
      My Computers


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 08:47.
Find Us




Windows 10 Forums