Ethernet only works after reboot (every other time)


  1. Posts : 28
    Windows 10 Version 10.0.18363 Build 18363
       #1

    Ethernet only works after reboot (every other time)


    Hello!

    I was having some trouble with my built-in NIC where internet would disconnect randomly, so I went and purchased a dedicated network card.

    This card does not have the same issue, my connection is stable and does not drop, but it does not work at all the first time I turn on my PC. In other words, whenever I turn on my PC I have to reboot it to get the network card to show up and internet to work.
    If I do not do that, my network card does not show up in the Device Manager at all.
    I'm using my wired connection.
    My Windows 10 Version is: 10.0.19042 Build 19042
    My network card is: Gigabit NIC-GX1



    I tried the following things without success:


    • Reinstalled the driver for my card several times clean (removed cable, uninstalled driver and device in Safe Mode, installed driver again) both by letting Windows install automatically and using the official driver from the manufacturer's website;
    • Tried another PCI port on my motherboard, though it did not make much sense in the first place since whenever I reboot, my internet connection stays for good;
    • Went back to the store and replaced the network card for a new one, just in case something was wrong with the first one, but again, I'm guessing it would cause issues all the time, not just on first boot;
    • Tried using Windows Troubleshooting. This one failed immediately with errors showing up (screenshots attached below);
    • Tried ipconfig /release and /renew in elevated CMD (screenshots attached below);
    • Used the Windows 10 built in feature "Network Reset";
    • Disabled "Green Ethernet", "Auto Disable Gigabit", "Power Saving Mode", "Wake on magic packet when system..." in the Advanced Properties section in the device manager for this device.
    • Unchecked "Allow the computer to turn off this device to save power" under power management for my network card;
    • Disable the onboard lan in BIOS. Toggling it makes no difference for the issue;




    When I first boot my PC, the network card does not show up in the device manager at all and the internet icon shows a little globe with a small sign in the right lower corner:
    Screenshot by Lightshot
    Screenshot by Lightshot

    Windows Troubleshooting comes back with these messages:
    Screenshot by Lightshot
    Screenshot by Lightshot
    Screenshot by Lightshot
    Screenshot by Lightshot
    Screenshot by Lightshot

    When I tried the CMD commands, this is what I got: Screenshot by Lightshot

    Also, if I try to scan for new devices of reinstall the driver from the manufacturers website, it just does not find the device at all, so rebooting is the only fix I've found so far.

    After I reboot, I get internet connection right from the start, no issues, error messages, nothing in the event viewer or the reliability monitor.

    The device appears under device manager, and ipconfig /all shows data as expected:
    Screenshot by Lightshot
    Screenshot by Lightshot

    Please let me know if you have any advice on what to try, or if you had a similar issue before and how you got it fixed.

    Thank you!
      My Computers


  2. Posts : 28
    Windows 10 Version 10.0.18363 Build 18363
    Thread Starter
       #2

    A small update: I've enabled hidden devices in Device Manager and found my network card. It says the following:
    Screenshot by Lightshot

    Not sure if it helps, but wanted to add it as well.
      My Computers


  3. Posts : 6,907
    windows 10
       #3

    Can you confirm the drivers are signed? When it's working look at DMA and IRQ any conflicts? Is there an option in the BIOS to reset the plug and play database or similar?
      My Computer


 

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