Unable to open websites via 2nd Router used as an Access point


  1. Posts : 20
    Windows 10 Pro 64Bit
       #1

    Unable to open websites via 2nd Router used as an Access point


    Hi everyone,

    I have two routers in my home, the main Netgear, and then a Belkin dual band AC router, used as an access point. From the access point, I have two wired connections, 1 going to my pc, the 2nd going to an Amazon Fire Stick, and then the wifi from the AP I was using for my tablet and smart phone. It's all worked flawlessly for years. A couple days ago, I purchased a new tablet and smart phone, and here's where my problems begin. I can connect both devices to the AP no problem, and can even watch twitch and youtube, but if I want to pull up a website, both devices will hang. If I switch either device to the Wifi from the main router in the house, they pull up websites no problem. I should also mention, wifey has a laptop connected to the same AP, and has no issues whatsoever. It appears to be only the new devices this problem occurs with. If anyone has any suggestions, I'd greatly appreciate them.

    Windows 10 64Bit 20H2 Build 19042.867

    Steps I've taken:

    Power cycled both routers
    Flushed DNS
    Ran network troubleshooter
      My Computer


  2. Posts : 1,244
    Windows 10 Pro x64 21H2 (Build: 19044.1415)
       #2

    If I switch either device to the Wifi from the main router in the house, they pull up websites no problem.
    Sounds like your new devices do not have AC capable adapters, because you said Belkin router operates on AC standard while Netgear does not.

    You cant test this assumption by either:
    Setting Belkin to use n or g standard or verify new devices are set to any standard or explicitly to AC.

    - - - Updated - - -

    How is DNS set for your Belkin router?
    What DNS do your 2 new devices use?
      My Computer


  3. Posts : 20
    Windows 10 Pro 64Bit
    Thread Starter
       #3

    zebal said:
    Sounds like your new devices do not have AC capable adapters, because you said Belkin router operates on AC standard while Netgear does not.

    You cant test this assumption by either:
    Setting Belkin to use n or g standard or verify new devices are set to any standard or explicitly to AC.
    Okay the router I'm using for an AP, is a Belkin AC1200DB. My Phone, a Moto G7 Plus, has a/b/g/n/ac dual band, and the tablet, a Samsung TA7 10.4 (2020 model) does as well. I don't see any options to change standard on the devices. I should also mention, I just found an ancient smart phone, that connect to the AP and pulls up sites no problem. This is so weird

    - - - Updated - - -

    My main router, I set it to use Google's DNS. I did go into my AP, and set it to Google's DNS as well, but am not sure if by setting the router to "use as Access Point" if default settings replace what I inputed.
      My Computer


  4. Posts : 1,244
    Windows 10 Pro x64 21H2 (Build: 19044.1415)
       #4

    Please set your troubling tablet to use google DNS directly and try again. (to bypass router DNS)
    does that work? ex. by visiting some random website (not some that you already tried)
      My Computer


  5. Posts : 20
    Windows 10 Pro 64Bit
    Thread Starter
       #5

    zebal said:
    Please set your troubling tablet to use google DNS directly and try again. (to bypass router DNS)
    does that work? ex. by visiting some random website (not some that you already tried)
    Okay I downloaded a DNS changer app on my phone, and it shows that I am already using Google's DNS. What does "enable IPv6" mean? I see that in the app, and it's unchecked

    Update: Tried three different dns on my phone, and attempted to pull up sites I've never been too. Some sites load, some load half way and hang, or just not at all.
      My Computer


  6. Posts : 1,244
    Windows 10 Pro x64 21H2 (Build: 19044.1415)
       #6

    Did try to hard reset both of your routers?

    each router has a tiny hole to perform factory reset (including password reset), you can use a toothpick for this.
    after doing so, default username/password in on a sticker that is on the router.
    Note that this will reset any setting you made to routers, so you can try one router first and then second one.
      My Computer


  7. Posts : 20
    Windows 10 Pro 64Bit
    Thread Starter
       #7

    zebal said:
    Did try to hard reset both of your routers?

    each router has a tiny hole to perform factory reset (including password reset), you can use a toothpick for this.
    after doing so, default username/password in on a sticker that is on the router.
    Note that this will reset any setting you made to routers, so you can try one router first and then second one.
    I hard reset the AP router, then disconnected it from the network, and plugged into it directly via ethernet on my laptop, and went through the motions of setting it up as an AP again. That netted no change. I am thinking perhaps I didn't do it properly on my main router. Going to try that next. Thank you for the tip

    - - - Updated - - -

    Update #3. Well after resetting the main router, it never came back at all. I could not get anything whatsoever to connect, wired or wireless. I finally bypassed the router, ran an ethernet directly from the mode directly to my pc, and it connected no problem. Tried for a good hour or so to get the router to connect, it just wouldn't. Netgear spent all of 3 minutes on the phone with me, and once they determined it was either dead or more advanced support would be needed, they tried to nickel and dime me for a support membership to continue, because the warranty just expired. It was at that point I very politely asked the rep to suck my thick veiny cock, and proceeded to smash the Netgear router. I then sent wifey to Microcenter for 2 Linksys routers. All works, and all is glorious now.

    Thank you for the help. :)
      My Computer


 

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