New
#1
Connection Issues to one of my ISP/Modem
Hi friends,
I bought a new laptop just around 10 days ago & for the past 3 days - I seem to be having issues connecting to my main ISP, which is connected through D-Link modem, especially when I boot my system.
It shows connected but not connected/no connection available. The id I have kept for this connection is - "admin".
At first, I assumed may be my internet was down but my windows 7 laptop is connecting to the same connection without any issues, simultaneously. The only way around the issue I have found so far is, to disconnect to "admin" & boot to my alternative ISP connection - connect to the internet for a bit & then change to my default "admin" one.
Windows version - 20H2
I tried getting diagnostic log via the troubleshoot but its showing a broken image photo in IE, when I try to open it - have tried show the picture, reloading it - didn't help. So, I'm adding some screenshots & pasting the rest diagnostic results found.
Any help will be appreciated, kindly let me know if any additional info is needed.Code:Diagnostics Information (Network Adapter) Details about network adapter diagnosis: Network adapter Local Area Connection driver information: Description . . . . . . . . . . : TAP-Windows Adapter V9 Manufacturer . . . . . . . . . : TAP-Windows Provider V9 Provider . . . . . . . . . . . : TAP-Windows Provider V9 Version . . . . . . . . . . . : 9.24.2.601 Inf File Name . . . . . . . . . : C:\Windows\INF\oem52.inf Inf File Date . . . . . . . . . : Wednesday, February 19, 2020 1:27:14 PM Section Name . . . . . . . . . : tap0901.ndi Hardware ID . . . . . . . . . . : tap0901 Instance Status Flags . . . . . : 0x180200b Device Manager Status Code . . : 0 IfType . . . . . . . . . . . . : 53 Physical Media Type . . . . . . : 0 InformationalDiagnostics Information (Network Adapter) Details about network adapter diagnosis: Network adapter HMA! Pro VPN OpenVPN driver information: Description . . . . . . . . . . : HMA TAP-Windows Adapter V9 Manufacturer . . . . . . . . . : HMA TAP-Windows Provider V9 Provider . . . . . . . . . . . : HMA TAP-Windows Provider V9 Version . . . . . . . . . . . : 9.0.0.21 Inf File Name . . . . . . . . . : C:\Windows\INF\oem65.inf Inf File Date . . . . . . . . . : Wednesday, January 20, 2021 9:56:29 PM Section Name . . . . . . . . . : hmatap.ndi Hardware ID . . . . . . . . . . : hmatap Instance Status Flags . . . . . : 0x180200b Device Manager Status Code . . : 0 IfType . . . . . . . . . . . . : 6 Physical Media Type . . . . . . : 14 InformationalDiagnostics Information (Network Adapter) Details about network adapter diagnosis: Network adapter Ethernet driver information: Description . . . . . . . . . . : Realtek PCIe GbE Family Controller Manufacturer . . . . . . . . . : Realtek Provider . . . . . . . . . . . : Realtek Version . . . . . . . . . . . : 10.39.212.2020 Inf File Name . . . . . . . . . : C:\Windows\INF\oem26.inf Inf File Date . . . . . . . . . : Monday, April 13, 2020 12:02:00 PM Section Name . . . . . . . . . : RTL8168GU.ndi Hardware ID . . . . . . . . . . : pci\ven_10ec&dev_8168&rev_10 Instance Status Flags . . . . . : 0x180200a Device Manager Status Code . . : 0 IfType . . . . . . . . . . . . : 6 Physical Media Type . . . . . . : 14 InformationalDiagnostics Information (Network Adapter) Details about network adapter diagnosis: Network adapter Bluetooth Network Connection driver information: Description . . . . . . . . . . : Bluetooth Device (Personal Area Network) Manufacturer . . . . . . . . . : Microsoft Provider . . . . . . . . . . . : Microsoft Version . . . . . . . . . . . : 10.0.19041.1 Inf File Name . . . . . . . . . : C:\Windows\INF\bthpan.inf Inf File Date . . . . . . . . . : Saturday, December 7, 2019 9:07:56 AM Section Name . . . . . . . . . : BthPan.Install Hardware ID . . . . . . . . . . : bth\ms_bthpan Instance Status Flags . . . . . : 0x180200a Device Manager Status Code . . : 0 IfType . . . . . . . . . . . . : 6 Physical Media Type . . . . . . : 10 InformationalDiagnostics Information (Network Adapter) Details about network adapter diagnosis: Network adapter Wi-Fi driver information: Description . . . . . . . . . . : Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC Manufacturer . . . . . . . . . : Realtek Semiconductor Corp. Provider . . . . . . . . . . . : Realtek Semiconductor Corp. Version . . . . . . . . . . . : 2024.0.8.122 Inf File Name . . . . . . . . . : C:\Windows\INF\oem25.inf Inf File Date . . . . . . . . . : Wednesday, April 29, 2020 12:05:52 PM Section Name . . . . . . . . . : LNV8822ce.ndi Hardware ID . . . . . . . . . . : pci\ven_10ec&dev_c822&subsys_c12317aa Instance Status Flags . . . . . : 0x180200a Device Manager Status Code . . : 0 IfType . . . . . . . . . . . . : 71 Physical Media Type . . . . . . : 9 InformationalDiagnostics Information (Wireless Connectivity) Details about wireless connectivity diagnosis: For complete information about this session see the wireless connectivity information event. Helper Class: Auto Configuration Initialize status: Success Information for connection being diagnosed Result of diagnosis: No problem found InformationalDiagnostics Information (Wireless Connectivity) Details about wireless connectivity diagnosis: For complete information about this session see the wireless connectivity information event. Helper Class: Auto Configuration Initialize status: Success Information for connection being diagnosed Result of diagnosis: No problem found InformationalNetwork Diagnostics Log File Name: 52AD71F5-45C8-4D48-A9E2-B017159F4D66.Diagnose.0.etl InformationalOther Networking Configuration and Logs File Name: NetworkConfiguration.cab Collection information Computer Name: goodlad Windows Version: 10.0 Architecture: x64 Time: Saturday, January 30, 2021 9:43:57 AM