Connection Issues to one of my ISP/Modem


  1. Posts : 79
    Windows10, Home 64 bit
       #1

    Connection Issues to one of my ISP/Modem


    Hi friends,

    I bought a new laptop just around 10 days ago & for the past 3 days - I seem to be having issues connecting to my main ISP, which is connected through D-Link modem, especially when I boot my system.

    It shows connected but not connected/no connection available. The id I have kept for this connection is - "admin".

    At first, I assumed may be my internet was down but my windows 7 laptop is connecting to the same connection without any issues, simultaneously. The only way around the issue I have found so far is, to disconnect to "admin" & boot to my alternative ISP connection - connect to the internet for a bit & then change to my default "admin" one.

    Windows version - 20H2


    I tried getting diagnostic log via the troubleshoot but its showing a broken image photo in IE, when I try to open it - have tried show the picture, reloading it - didn't help. So, I'm adding some screenshots & pasting the rest diagnostic results found.


    Code:
    Diagnostics Information (Network Adapter) 
    Details about network adapter diagnosis: 
    
    Network adapter Local Area Connection driver information:
    
       Description . . . . . . . . . . : TAP-Windows Adapter V9
       Manufacturer  . . . . . . . . . : TAP-Windows Provider V9
       Provider  . . . . . . . . . . . : TAP-Windows Provider V9
       Version   . . . . . . . . . . . : 9.24.2.601
       Inf File Name . . . . . . . . . : C:\Windows\INF\oem52.inf
       Inf File Date . . . . . . . . . : Wednesday, February 19, 2020  1:27:14 PM
       Section Name  . . . . . . . . . : tap0901.ndi
       Hardware ID . . . . . . . . . . : tap0901
       Instance Status Flags . . . . . : 0x180200b
       Device Manager Status Code  . . : 0
       IfType  . . . . . . . . . . . . : 53
       Physical Media Type . . . . . . : 0
    
     
     
    InformationalDiagnostics Information (Network Adapter) 
    Details about network adapter diagnosis: 
    
    Network adapter HMA! Pro VPN OpenVPN driver information:
    
       Description . . . . . . . . . . : HMA TAP-Windows Adapter V9
       Manufacturer  . . . . . . . . . : HMA TAP-Windows Provider V9
       Provider  . . . . . . . . . . . : HMA TAP-Windows Provider V9
       Version   . . . . . . . . . . . : 9.0.0.21
       Inf File Name . . . . . . . . . : C:\Windows\INF\oem65.inf
       Inf File Date . . . . . . . . . : Wednesday, January 20, 2021  9:56:29 PM
       Section Name  . . . . . . . . . : hmatap.ndi
       Hardware ID . . . . . . . . . . : hmatap
       Instance Status Flags . . . . . : 0x180200b
       Device Manager Status Code  . . : 0
       IfType  . . . . . . . . . . . . : 6
       Physical Media Type . . . . . . : 14
    
     
     
    InformationalDiagnostics Information (Network Adapter) 
    Details about network adapter diagnosis: 
    
    Network adapter Ethernet driver information:
    
       Description . . . . . . . . . . : Realtek PCIe GbE Family Controller
       Manufacturer  . . . . . . . . . : Realtek
       Provider  . . . . . . . . . . . : Realtek
       Version   . . . . . . . . . . . : 10.39.212.2020
       Inf File Name . . . . . . . . . : C:\Windows\INF\oem26.inf
       Inf File Date . . . . . . . . . : Monday, April 13, 2020  12:02:00 PM
       Section Name  . . . . . . . . . : RTL8168GU.ndi
       Hardware ID . . . . . . . . . . : pci\ven_10ec&dev_8168&rev_10
       Instance Status Flags . . . . . : 0x180200a
       Device Manager Status Code  . . : 0
       IfType  . . . . . . . . . . . . : 6
       Physical Media Type . . . . . . : 14
    
     
     
    InformationalDiagnostics Information (Network Adapter) 
    Details about network adapter diagnosis: 
    
    Network adapter Bluetooth Network Connection driver information:
    
       Description . . . . . . . . . . : Bluetooth Device (Personal Area Network)
       Manufacturer  . . . . . . . . . : Microsoft
       Provider  . . . . . . . . . . . : Microsoft
       Version   . . . . . . . . . . . : 10.0.19041.1
       Inf File Name . . . . . . . . . : C:\Windows\INF\bthpan.inf
       Inf File Date . . . . . . . . . : Saturday, December 7, 2019  9:07:56 AM
       Section Name  . . . . . . . . . : BthPan.Install
       Hardware ID . . . . . . . . . . : bth\ms_bthpan
       Instance Status Flags . . . . . : 0x180200a
       Device Manager Status Code  . . : 0
       IfType  . . . . . . . . . . . . : 6
       Physical Media Type . . . . . . : 10
    
     
     
    InformationalDiagnostics Information (Network Adapter) 
    Details about network adapter diagnosis: 
    
    Network adapter Wi-Fi driver information:
    
       Description . . . . . . . . . . : Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC
       Manufacturer  . . . . . . . . . : Realtek Semiconductor Corp.
       Provider  . . . . . . . . . . . : Realtek Semiconductor Corp.
       Version   . . . . . . . . . . . : 2024.0.8.122
       Inf File Name . . . . . . . . . : C:\Windows\INF\oem25.inf
       Inf File Date . . . . . . . . . : Wednesday, April 29, 2020  12:05:52 PM
       Section Name  . . . . . . . . . : LNV8822ce.ndi
       Hardware ID . . . . . . . . . . : pci\ven_10ec&dev_c822&subsys_c12317aa
       Instance Status Flags . . . . . : 0x180200a
       Device Manager Status Code  . . : 0
       IfType  . . . . . . . . . . . . : 71
       Physical Media Type . . . . . . : 9
    
     
     
    InformationalDiagnostics Information (Wireless Connectivity) 
    Details about wireless connectivity diagnosis: 
    
    For complete information about this session see the wireless connectivity information event.
    
    Helper Class: Auto Configuration
     Initialize status: Success
    
    Information for connection being diagnosed
    
    Result of diagnosis: No problem found
    
    
    
    
     
     
    InformationalDiagnostics Information (Wireless Connectivity) 
    Details about wireless connectivity diagnosis: 
    
    For complete information about this session see the wireless connectivity information event.
    
    Helper Class: Auto Configuration
     Initialize status: Success
    
    Information for connection being diagnosed
    
    Result of diagnosis: No problem found
    
    
    
    
     
     
    InformationalNetwork Diagnostics Log 
    File Name:  52AD71F5-45C8-4D48-A9E2-B017159F4D66.Diagnose.0.etl 
     
    InformationalOther Networking Configuration and Logs 
    File Name:  NetworkConfiguration.cab 
     
    Collection information 
    Computer Name:  goodlad
    Windows Version: 10.0 
    Architecture: x64 
    Time: Saturday, January 30, 2021 9:43:57 AM
    Any help will be appreciated, kindly let me know if any additional info is needed.
    Attached Thumbnails Attached Thumbnails Connection Issues to one of my ISP/Modem-1.jpg   Connection Issues to one of my ISP/Modem-2.jpg  
      My Computer


 

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