Unable to connect to shared printer

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  1. Posts : 8
    Windows 10
       #1

    Unable to connect to shared printer


    I have posted this problem before and have not cured it yet. I have two Windows 10 PCs on a local network that used to share printers on the old Homegroup arrangement. Both PCs have printers setup to be shared. Both PCs are on version 20H2
    now. Let’s call them PC A and PC B for discussion. B can print to the laser printer on A but A cannot print to the color printer on B. The Devices and Printers setup section on A does not show the B printer. It does show both A and B PCs. On A I can select Add a Printer and search for the B printer. It is not found. So, I select a shared printer option and enter the printer name I am searching for, \\B\printername. I get a message saying Connecting to printername on B. After a lengthy time, the search times out and I am offered another search.
    I try several printername variations with no luck. Occasionally I am asked for my network credentials. When I go to Manage Credentials I find there is no credential entry for A or B. Is there a requirement for a credential entry on PCs sharing printers? If so, what should I enter for it? Just make it up, or is it supposed to already be defined somewhere? If not required, I will quit worrying about credentials for this problem. I could sure use some help with this problem. Right now I am confined to emailing the file to B and then printing it locally when I need to use the color printer on B.
    Last edited by RoyD; 28 Nov 2020 at 17:52. Reason: Correction version number
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  2. Posts : 8,108
    windows 10
       #2

    Can you connect to the printer by ip instead of name?
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  3. Posts : 1,862
    Windows 10 Pro 2004 20H1
       #3

    What @Samuria said.

    Assign a static IP address to the printer, on the router.

    The best way to pick a static IP address is to assign it a number either below, or above the DHCP range.

    Example:

    The range for assignment is something like 192.168.1.50 to 192.168.1.70

    For the static IP, you would pick something like 192.168.1.49, 192.168.1.48 or 192.168.1.71, 192.168.1.73

    This helps prevent IP address "collision", which can happen if the router assigns a number that is already taken by a static IP address.

    You might want to rethink the HomeGroup approach to networking.

    The simplest way to do network access is to have identical User Ids and Passwords on each system.

    Then, in Network and Sharing Center -

    Private profile -

    Turn on Network Discovery
    Turn on File and Printer Sharing

    Guest or Public -

    Everything turned off

    All networks -

    Turn off Public Folder Sharing
    Turn on 128-bit Encryption
    Turn on Password Protected Sharing

    After that, set the permissions for those users on each system.

    Doesn't require users to physically log in to access, but limits who can log in, and what they can do.
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  4. Posts : 8
    Windows 10
    Thread Starter
       #4

    I’m not as technically proficient as most on here and my 90 year old brain needs refreshing from time to time. Where can I find the printer IP address? I can try that first just to see if I can connect to the B printer before I go further. My network router is the same AT&T box that connects both PCs to the internet and brings the UVerse TV to us. I have access to the router settings and can try that but would like to see if I can connect to the printer using its current iPad address. On the Devices and Printers page of PC A I can see the PC B icon but have noticed a Status: Not Connected. I assumed this icon indicated I had access to PC B but maybe I do not. The procedure, \\B\printername , I have been using tells be that it is connecting to printername on B so I assumed that A knew where B was and was trying to add it to A. This attempt lasts longer than a few minutes until it times out and tells me it cannot find anything.

    - - - Updated - - -

    I looked in my router an found the IP address for PC B but could not see anything showing the B printer IP address. At this point I still had not been able to install the B printer on PC A. I took the B IP address and on the A PC I used it to try to install the B printer. This was successful, I thought, because I could then see the B printer on the Devices and Printers page on A. I could even see the B printer on the list of available printers when I wanted to print something. However, when I sent something from A to the B printer, it did not print, but showed it in queue. In summary, I finally got the B printer installed on the A PC, but I can’t print to it. It looks like I need to find where I can get the IP address of the B printer and find where it has to be entered into the router. Any ideas?
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  5. Posts : 8,108
    windows 10
       #5

    You will only see the IP in the router when the router is on and connected
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  6. Posts : 8
    Windows 10
    Thread Starter
       #6

    Yes, the router has a portal program available for use on a PC to set parameters in the router. I used it to see what the IP address was for PC B while the router was on. I did not see an ip for the printer nor a place to enter one. I plan to check with the AT&T techies to see if they can shed some light on it. I used the PC B IP address in the Add a Printer process and did get access to PC B but not the printer. I can send a test page from A to the B printer but it doesnÂ’t print. It shows up in the B print queue on the A PC. As a check I confirmed B can still send and print to both the A and B printers. PC A can print to the A printer but not print to the B printer. Thanks for the input
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  7. Posts : 10
    Win 10 - 1909
       #7

    I think Roy has printers that are peripherals on his PC's, they aren't network printers. Are you suggesting he assign static IP's for his 2 PC's? I think he is looking for printer IP addresses to assign.

    I don't have any advice, just trying to help clarify for Roy what you are asking him to do.
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  8. Posts : 1,862
    Windows 10 Pro 2004 20H1
       #8

    Instead of physically attaching the printer to a computer, attach it to the router, assign a static IP address to the printer in the router.

    Then, it won't depend on that computer being turned on, or nor sleeping, in case someone else on the network wants to print.

    That said, this is what needs to be set on the computer that has the printer physically connected -

    Unable to connect to shared printer-sp.png

    The "Share" box needs to be checked, and a share name needs to be entered.
    Last edited by OldNavyGuy; 29 Nov 2020 at 21:06. Reason: Add'l information
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  9. Posts : 14,020
    Win10 Pro and Home, Win11 Pro and Home, Win7, Linux Mint
       #9

    Ditto OldNavyGuy, I have a Laserjet and an Inkjet attached to the Router via Ethernet cable and can print from any computer I install them on whether Wired or Wireless plus no one computer has to be on to use them.
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  10. Posts : 1,862
    Windows 10 Pro 2004 20H1
       #10

    Off topic.

    I think I remember you from the old Windows Secrets forum.
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