Windows 10 1909 WIFI connection issue

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  1. Posts : 12
    Windows 10
       #1

    Windows 10 1909 WIFI connection issue


    I had an issue with my hp aio 20-c304l . Windows version is 1909 b 18363.1139

    It was intermittently disconnected from my HOME WIFI. later I discovered it disconnets after few minutes but now it cannot connect at all.
    1- I did reinstallation (very clean install)
    2- I did driver update
    3- I did windows update
    4- I did downgraded the Realtek WIFI driver version
    5- Call the telco engineer to reset the router, done
    6- This hp PC can connect to my smartphone hotspot

    Please advise what I have to do? Because, my other Windows 10 laptop had same problem, but all of our smartphones chrome cast, printers are working fine

    This will show you the details :

    Win10 1909 cannot connect HOME WIFI (1) - YouTube

    Part 2

    Win10 1909 cannot connect HOME WIFI (2) - YouTube
      My Computer

  2. Macboatmaster's Avatar
    Posts : 1,209
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       #2

    There is no benefit in me watching videos from YouTube, unless they are videos of YOUR computer - uploaded by you to YouTube

    Please let us deal firstly with the HP AIO
    open a cmd prompt with admin rights
    type
    ipconfig /all
    when you have the results on the cmd window
    right click top bar
    click edit and select all
    it will change to white background
    right click top bar
    edit and copy

    paste that to your reply please
      My Computer


  3. Posts : 12
    Windows 10
    Thread Starter
       #3

    Macboatmaster said:
    There is no benefit in me watching videos from YouTube, unless they are videos of YOUR computer - uploaded by you to YouTube

    Please let us deal firstly with the HP AIO
    open a cmd prompt with admin rights
    type
    ipconfig /all
    when you have the results on the cmd window
    right click top bar
    click edit and select all
    it will change to white background
    right click top bar
    edit and copy

    paste that to your reply please
    :) Thanks for the reply. The youtube was, I wanted to show the sequence what I was doing.

    OK here is the ipconfig /all command :
    Code:
    Microsoft Windows [Version 10.0.18363.1171]
    (c) 2019 Microsoft Corporation. All rights reserved.
    
    C:\Users\Wiloka>ipconfig /all
    
    Windows IP Configuration
    
       Host Name . . . . . . . . . . . . : DESKTOP-UBA8BTO
       Primary Dns Suffix  . . . . . . . :
       Node Type . . . . . . . . . . . . : Hybrid
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No
    
    Ethernet adapter Ethernet:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Realtek PCIe GbE Family Controller
       Physical Address. . . . . . . . . : 48-BA-4E-5A-EC-EA
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
    
    Wireless LAN adapter Local Area Connection* 16:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #8
       Physical Address. . . . . . . . . : EA-2A-44-A4-EE-93
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
    
    Wireless LAN adapter Local Area Connection* 17:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #9
       Physical Address. . . . . . . . . : E8-2A-44-A4-EE-93
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
    
    Wireless LAN adapter Wi-Fi:
    
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter
       Physical Address. . . . . . . . . : E8-2A-44-A4-EE-93
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::eddd:7f80:f966:448a%13(Preferred)
       IPv4 Address. . . . . . . . . . . : 192.168.1.70(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Lease Obtained. . . . . . . . . . : Saturday, October 31, 2020 10:36:34 AM
       Lease Expires . . . . . . . . . . : Sunday, November 1, 2020 10:36:33 AM
       Default Gateway . . . . . . . . . : fe80::1%13
                                           192.168.1.1
       DHCP Server . . . . . . . . . . . : 192.168.1.1
       DHCPv6 IAID . . . . . . . . . . . : 233318980
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-27-07-C3-14-48-BA-4E-5A-EC-EA
       DNS Servers . . . . . . . . . . . : fe80::1%13
                                           192.168.1.1
       NetBIOS over Tcpip. . . . . . . . : Enabled
    
    C:\Users\Wiloka>
    Windows 10 1909 WIFI connection issue-capture.png

    situation when it disconnected, take time to connect
    Windows 10 1909 WIFI connection issue-capture.png

    situation after get connected after above picture
    Windows 10 1909 WIFI connection issue-capture3.png
    Code:
    C:\Users\Wiloka>ipconfig /all
    
    Windows IP Configuration
    
       Host Name . . . . . . . . . . . . : DESKTOP-UBA8BTO
       Primary Dns Suffix  . . . . . . . :
       Node Type . . . . . . . . . . . . : Hybrid
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No
    
    Ethernet adapter Ethernet:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Realtek PCIe GbE Family Controller
       Physical Address. . . . . . . . . : 48-BA-4E-5A-EC-EA
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
    
    Wireless LAN adapter Local Area Connection* 16:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #8
       Physical Address. . . . . . . . . : EA-2A-44-A4-EE-93
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
    
    Wireless LAN adapter Local Area Connection* 17:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #9
       Physical Address. . . . . . . . . : E8-2A-44-A4-EE-93
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
    
    Wireless LAN adapter Wi-Fi:
    
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter
       Physical Address. . . . . . . . . : E8-2A-44-A4-EE-93
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::eddd:7f80:f966:448a%13(Preferred)
       Autoconfiguration IPv4 Address. . : 169.254.68.138(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.0.0
       Default Gateway . . . . . . . . . : fe80::1%13
       DHCPv6 IAID . . . . . . . . . . . : 233318980
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-27-07-C3-14-48-BA-4E-5A-EC-EA
       DNS Servers . . . . . . . . . . . : fe80::1%13
       NetBIOS over Tcpip. . . . . . . . : Enabled
      My Computer

  4. Macboatmaster's Avatar
    Posts : 1,209
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       #4

    As a first step, please install this driver for the realtek wireless card
    https://support.hp.com/in-en/drivers...Id/ob-239742-3

    Download the file and save it. Do not run it at this stage
    NOTE: It is recommended to remove the previous driver before installing new driver.

    When you have the file downloaded and saved to your desktop or wherever you choose
    Follow the procedure here please.
    1. Go to settings - updates and security - then updates on left pane then on main window advanced options and then on pause updates select a couple of days forward of when you are doing this.
    2. Go to control panel - device manager and scroll to your wireless - the Realtek on the heading network adapters
    right click that entry and click uninstall device
    Before clicking uninstall on the window that opens click to check - delete driver software - for this device.

    3. Now shut down completely
    Step 1: Open Start menu, select Power button.

    Step 2: Press and hold the Shift key on keyboard, while clicking on Shut down, and then release the Shift key to perform a full shutdown.

    Now reboot and run the exe for the driver installation you downloaded from HP.

    4. Now reboot again on restart
    and try the connection.
      My Computer


  5. Posts : 12
    Windows 10
    Thread Starter
       #5

    Macboatmaster said:
    As a first step, please install this driver for the realtek wireless card
    https://support.hp.com/in-en/drivers...Id/ob-239742-3

    Download the file and save it. Do not run it at this stage
    NOTE: It is recommended to remove the previous driver before installing new driver.

    When you have the file downloaded and saved to your desktop or wherever you choose
    Follow the procedure here please.
    1. Go to settings - updates and security - then updates on left pane then on main window advanced options and then on pause updates select a couple of days forward of when you are doing this.
    2. Go to control panel - device manager and scroll to your wireless - the Realtek on the heading network adapters
    right click that entry and click uninstall device
    Before clicking uninstall on the window that opens click to check - delete driver software - for this device.

    3. Now shut down completely
    Step 1: Open Start menu, select Power button.

    Step 2: Press and hold the Shift key on keyboard, while clicking on Shut down, and then release the Shift key to perform a full shutdown.

    Now reboot and run the exe for the driver installation you downloaded from HP.

    4. Now reboot again on restart
    and try the connection.
    Thanks for the advice. I did installed this driver version and issue persists. Let me retry and update here for next couple days.

    - - - Updated - - -

    This is the situation when using the 2024 driver version
    Windows 10 1909 WIFI connection issue-untitled.pngWindows 10 1909 WIFI connection issue-untitled1.png

    I post this using my smartphone hotspot.

    - - - Updated - - -

    I found this when doing this

    4. Now reboot again on restart
    and try the connection.
    the WIFI driver is autoinstalled to 2023 version, been trying to uninstall but it keeps autoinstalled and there is no delete drive software option.

    Windows 10 1909 WIFI connection issue-2023-auto-install.png
      My Computer

  6. Macboatmaster's Avatar
    Posts : 1,209
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       #6

    Sorry I am late replying
    go here
    RTL8723BE Software - REALTEK
    download both the bluetooth and the wireless - the 71MB file and the 32MB file

    SAVE those to your DESKTOP
    Do NOT install them at this stage


    Pause updates as previously explained
    Go to Control Panel programs and features and select all instances of Realtek entries - including bluetooth and of course wireless.
    Select one at a time and uninstall

    Go to the location shown on your screenshot - Local Disk D and delete all of those application files for the driver installs

    Shutdown the computer as previously explained - point 3 on previous post.

    Reboot right click the bluetooth downloaded zip file on the desktop
    click extract all - extract to the same location eg the desktop
    Open the extracted file and run the SETUP
    that is listed as SETUP =- application

    Wait for that to complete
    Do the same with the downloaded zipped wireless file

    Wait for that to complete.

    SHUTDOWN again as per my guide to complete shutdown.

    Reboot and test.
      My Computer



  7. Posts : 12
    Windows 10
    Thread Starter
       #7

    Macboatmaster said:
    Sorry I am late replying
    go here
    RTL8723BE Software - REALTEK
    download both the bluetooth and the wireless - the 71MB file and the 32MB file

    SAVE those to your DESKTOP
    Do NOT install them at this stage


    Pause updates as previously explained
    Go to Control Panel programs and features and select all instances of Realtek entries - including bluetooth and of course wireless.
    Select one at a time and uninstall

    Go to the location shown on your screenshot - Local Disk D and delete all of those application files for the driver installs

    Shutdown the computer as previously explained - point 3 on previous post.

    Reboot right click the bluetooth downloaded zip file on the desktop
    click extract all - extract to the same location eg the desktop
    Open the extracted file and run the SETUP
    that is listed as SETUP =- application

    Wait for that to complete
    Do the same with the downloaded zipped wireless file

    Wait for that to complete.

    SHUTDOWN again as per my guide to complete shutdown.

    Reboot and test.
    Thank you, Sir

    Pause updates as previously explained
    Windows 10 1909 WIFI connection issue-1.pause-update.png

    Go to Control Panel programs and features and select all instances of Realtek entries - including bluetooth and of course wireless.
    Select one at a time and uninstall
    done
    Windows 10 1909 WIFI connection issue-2.realtek-cp.pngWindows 10 1909 WIFI connection issue-3.-realtekremoved.png
    Windows 10 1909 WIFI connection issue-2.realtek-cp.pngWindows 10 1909 WIFI connection issue-3.-realtekremoved.png

    Go to the location shown on your screenshot - Local Disk D and delete all of those application files for the driver installs
    Noted, deleted.

    Shutdown the computer as previously explained - point 3 on previous post.

    Reboot right click the bluetooth downloaded zip file on the desktop
    click extract all - extract to the same location eg the desktop
    Open the extracted file and run the SETUP
    that is listed as SETUP =- application

    Wait for that to complete
    Have problem here: I think I need a wired mouse.
    Windows 10 1909 WIFI connection issue-4.issue.png
    Windows 10 1909 WIFI connection issue-4.issuea.png

    Do the same with the downloaded zipped wireless file

    Wait for that to complete.

    SHUTDOWN again as per my guide to complete shutdown.

    Reboot and test.
    Keep install the WIFI driver:
    Windows 10 1909 WIFI connection issue-4.issue-kep-install.png

    Good signs, will update on this thread! Thank you!
    Windows 10 1909 WIFI connection issue-capture.png
      My Computer

  8. Macboatmaster's Avatar
    Posts : 1,209
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       #8

    will wait to hear from you

    It is the bluetooth device (personal area network) that is referred to, but if you have the wireless working and do NOT use bluetooth, it is inworthy of trying to sort it out, and risk losing the wireless again.
      My Computer


  9. Posts : 12
    Windows 10
    Thread Starter
       #9

    Sorry, it's issue again after couple days.
    no windows update, no driver change.Windows 10 1909 WIFI connection issue-capture.pngWindows 10 1909 WIFI connection issue-untitled.png
      My Computer

  10. Macboatmaster's Avatar
    Posts : 1,209
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       #10

    Who is the ISP
    What is the make and model of the router/modem

    Run these cmds on Admin Cmd Prompt
    At the command prompt, run the following commands in the listed order.

    Type netsh winsock reset and press Enter.

    Type netsh int ip reset and press Enter.

    Type ipconfig /release and press Enter.

    Type ipconfig /renew and press Enter.

    Type ipconfig /flushdns and press Enter.

    Reboot the computer.


    Open network and sharing centre
    change adapter settings
    right click wireless adapter
    click properties
    scroll down to IPv6
    select it
    click properties button
    ensure IPv6 address and DNS are both checked to obtain automatically

    Do the same with IPv4
    obtain Ip address automatically
    obtain DNS automatically

    exit out of there.

    Reboot the computer and try again please to see if it says connected.
      My Computer


 
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