Suddenly Can't upload photos from phone

Help please... I've always been able to plug my Samsung phone into my PC and transfer photos. Now suddenly I get the message

"We're having trouble connecting - make sure your device is unlocked and that you accept the notification to connect"

I've looked at everything and can't figure out what the problem is. Both wifi links are the same and phone is unlocked. Have used the Photos link and tried to import from there and I get the same message.

Hope someone can steer me in the right direction. Phone is Samsung SM-J320A Windows version 10.0.19041

Thank you. Will purchase new cable and give it a try. The port I use has worked for a long time...just stopped a few days ago.

"So far Upgrading from Version 1903 or 1909 to Version 2004 has worked, latest is Build 19041.508....."

Forgive me for being a novice but is that the latest Windows 10 update? My PC is set for auto updates.

Barnum said:

Help please... I've always been able to plug my Samsung phone into my PC and transfer photos.

I've recently had problems with my Samsung phone that's USB plugged into my desktop. This appeared after my latest update to 2004 19041.508.

Soon after, Samsung sent out updates to it's USB drivers. It may be you have one under Settings > Update & Security > Windows Updates > 'View optional updates' *** > Driver updates

*** Can be found right under the [ Check for updates ] button.

That might work, or it's possible this new update broke it.

You can check Settings > Update & Security > Windows Updates > View update history > Driver Updates


I found I had to 'Uninstall' the device and drivers from Device Manager. and let it reinstall all the drivers again.

In Device Manager under 'View' select 'Show hidden devices'

Uninstall all entries of:

Portable Devices > '<Your Phone Name>'
Modem > 'SAMSUNG Mobile USB Modem'
Network adapters > 'SAMSUNG Mobile USB Remote NDIS Network Device'
Universal Serial Bus controllers > 'SAMSUNG Mobile USB Composite Device'

Then Reboot

Then cable the phone to the PC again and you should see it installing the Samsung suite of USB drivers again.

Anyway, that's what I had to do to get my working again.

Well the driver updates are installed, I purchased a new cable and same story....nada. Guess I will give Uninstall suggestion a try...intimidating however. I noticed too that there wasn't a Network adaptor labeled Samsung to uninstall so that baffles me.

Need to take a short brake and get my nerve up. Wish me luck.

- - - Updated - - -

Farvatten I uninstalled all the Samsung devices you listed (no network adapter was show however) rebooted, plugged in the phone, did not see any items being installed but the same items I uninstalled were under device manager.

I still got the same error message....

Very frustrated....

- - - Updated - - -

Farvatten I uninstalled all the Samsung devices you listed (no network adapter was show however) rebooted, plugged in the phone, did not see any items being installed but the same items I uninstalled were under device manager.

I still got the same error message....

Very frustrated....

I have the two drivers from the 29th installed but not the one from the 25th? Can't find it either...<br>
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I have tried file explorer and everything else under the sun and still get the same message. Actually under file explorer it says <strong>"this device has either stopped working or is disconnected"</strong>