Modem Can Go Up to 1Gbps - But its Capped - Help

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  1. Posts : 654
    10
       #1

    Modem Can Go Up to 1Gbps - But its Capped - Help


    I have an Arris TG1672G I bought on ebay that on paper can go up to 1Gbps. But for some unknown reason its capped at 100Mbps. My theory is that the person who sold it to me got it from an ISP that capped it to reduce traffic on its network. But I'm not 100% sure. Is there a way for me to somehow uncap it?
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  2. Posts : 30,613
    Windows 10 (Pro and Insider Pro)
       #2

    Pressing the reset button for 30 seconds usually restore the factory settings on these devices. Check for small buttons on the back. You will loose all the manual settings you set.
    from somewhere in the net..
    The default router settings password for 192.168.0.1 and the default wireless password is on the router side/underneath. They will allow you to configure the SSID and alternative wireless password of your choice from the router settings page 192.168.0.1.
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  3. Posts : 2,191
    Windows 10 Pro 64-bit v22H2
       #3

    yahanna said:
    I have an Arris TG1672G I bought on ebay that on paper can go up to 1Gbps. But for some unknown reason its capped at 100Mbps. My theory is that the person who sold it to me got it from an ISP that capped it to reduce traffic on its network. But I'm not 100% sure. Is there a way for me to somehow uncap it?
    From a little bit of research I have done I have found the following about the TG1672G:
    * It has 4 wired Ethernet ports which are capable of up to 1 Gbps
    * The maximum Download (Internet) Speed is 343 Mbps

    Are you complaining about the networking speed or the Internet download speed? They are not the same. The ISP has nothing to do with how fast your local network is.

    I just went to to the Arris website and found the following:

    Arris TG1672G-NA
    Download Speed (Internet): Up to 343 Mbps

    Here are is what I found for the newer Arris gateway that I have:

    Arris TG1682G
    Download Speed (Internet): Up to 640 Mbps
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  4. Posts : 654
    10
    Thread Starter
       #4

    MisterEd said:
    From a little bit of research I have done I have found the following about the TG1672G: * It has 4 wired Ethernet ports which are capable of up to 1 Gbps * The maximum Download (Internet) Speed is 343 Mbps
    Are you complaining about the networking speed or the Internet download speed? They are not the same. The ISP has nothing to do with how fast your local network is.
    Ok so I'm confused between download speed and network speed. I dont get it.

    But anyway, my ISP (spectrum tv) says I'm subscribed to 400Mbps. I ran a speed test and found I'm not getting more than 100Mbps. A spectrum rep checked my computer hardware and said my PC isnt capable of more than 100Mbps which makes no sense since my motherboard is MSI H110M Gaming and has LAN speeds of 10/100/1000*1, clearly up to 1Gbps as the spec sheet states:

    Specification for H110M GAMING | Motherboard - The world leader in motherboard design | MSI Global

    So I dont get it. Whats going on here? This makes 0 sense.

    .
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  5. Posts : 2,191
    Windows 10 Pro 64-bit v22H2
       #5

    The Gigabit speed is for data between your computer and any other computer that is connected in your home network (LAN) with Ethernet cable. That includes your modem. If you are using a wireless Wi-Fi connection it will be much less than this.

    The internet speed depends upon your internet plan from Spectrum and what your modem is capable of. Remember this is the speed between the modem and the ISP. This has nothing to do with your LAN speed as long as your LAN speed is at least as fast as this. Note if your LAN speed is only 100Mbps then that will limit your Internet speed to this.

    If you are paying for an Internet speed of 400Mbps your modem is just not fast enough to give you this.

    If I were you I would check with your ISP to see what modem they have that supports the 400Mbps speed. I would rent it for a month to check your computer to make sure everything is working right and test the Internet speed. After that you can buy a better modem if your want and turn the rented modem in.

    Check the LED next to the Ethernet connector to see what speed it is connecting to the modem. If it is not orange then you should see a speed close to what the ISP plan is giving you. If it is green then it will limit your Internet speed to 100Mbps.

    Speed LED
    Status Description
    Off = 10 Mbps connection
    Green = 100 Mbps connection
    Orange = 1 Gbps connection
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  6. Posts : 654
    10
    Thread Starter
       #6

    MisterEd said:
    The internet speed depends upon your internet plan from Spectrum and what your modem is capable of. Remember this is the speed between the modem and the ISP. This has nothing to do with your LAN speed as long as your LAN speed is at least as fast as this. Note if your LAN speed is only 100Mbps then that will limit your Internet speed to this.

    If you are paying for an Internet speed of 400Mbps your modem is just not fast enough to give you this.
    If I were you I would check with your ISP to see what modem they have that supports the 400Mbps speed. I would rent it for a month to check your computer to make sure everything is working right and test the Internet speed. After that you can buy a better modem if your want and turn the rented modem in.

    Speed LED Status Description

    Off = 10 Mbps connection
    Green = 100 Mbps connection
    Orange = 1 Gbps connection
    Heres my speeds on my equipment:

    Motherboard: Up to 1Gig
    ISP subscription: 400Mbps
    Cat6a cable: Should be up to 1Gig
    Modem (Arris TG1672G): Up to 400Mbps

    So you see from the above that theres absolutely no reason to believe I cant get above 100Gbps speeds.
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  7. Posts : 2,191
    Windows 10 Pro 64-bit v22H2
       #7

    yahanna said:
    Heres my speeds on my equipment:

    Motherboard: Up to 1Gig
    ISP subscription: 400Mbps
    Cat6a cable: Should be up to 1Gig
    Modem (Arris TG1672G): Up to 400Mbps

    So you see from the above that theres absolutely no reason to believe I cant get above 100Gbps speeds.
    Did you check the status light above the Ethernet connector? If it is green instead of orange then you will never get a speed greater than 100Mbps.

    Are you sure the Arris TG1672G can do 400Mbps? The specs say otherwise. I wouldn't get a modem for 400Mbps unless it was rated at least 600Mbps.
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  8. Posts : 654
    10
    Thread Starter
       #8

    MisterEd said:
    Did you check the status light above the Ethernet connector? If it is green instead of orange then you will never get a speed greater than 100Mbps.
    Are you sure the Arris TG1672G can do 400Mbps? The specs say otherwise. I wouldn't get a modem for 400Mbps unless it was rated at least 600Mbps.
    I'll check the light tomorrow since the modem is in my roommate's room.

    Where did you get info saying it cant get over 100Mbps?? Heres the link from Arris that says it goes up to 343Mbps:
    ARRIS Consumer Care - TG1672G-NA
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  9. Posts : 2,191
    Windows 10 Pro 64-bit v22H2
       #9

    yahanna said:
    I'll check the light tomorrow since the modem is in my roommate's room.

    Where did you get info saying it cant get over 100Mbps?? Heres the link from Arris that says it goes up to 343Mbps:
    ARRIS Consumer Care - TG1672G-NA
    You are confusing the maximum download speed with the network speed. The lights above the Ethernet connector indicate the local network maximum speed. That is the maximum speed between computers in your local network's wired network and the speed between them and the modem.

    The 343Mbps speed is the maximum speed your modem can download data from your ISP. as long as your local network speed is at least that amount there is no slowdown. If for some reason there is a local network problem and its speed is not at the expected 1Gbps then it will act as a bottleneck and slow your downloads from the ISP also.

    For example suppose the LAN speed is at the expected 1Gbps then you can download at the expected 343Mbps speed.

    However if there is a problem and your LAN speed is only 10Mbps then you can never download any faster than 10Mbps until you fix your network problem.

    Note that 343Mbps speed is the maximum download speed for your modem. Your actual download speed for that modem may be less than that.

    My modem has a maximum download speed of 640Mbs. I have Comcast's Blast! plan that gives me a download speed of 200Mbps. Like I said you need a modem that has a faster download speed than what your plan gives you you. You need the margin because you can't depend on the modem's download speed actually being at what it is rated at.

    Note that if I run Comcast's speed test I get a 220-240Mbps download speed on my desktop with a wired Ethernet connection. My laptop with a wireless 802.11ac connection get the same or slightly slower speed.
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  10. Posts : 30,613
    Windows 10 (Pro and Insider Pro)
       #10

    yahanna said:
    Heres my speeds on my equipment:

    Motherboard: Up to 1Gig
    ISP subscription: 400Mbps
    Cat6a cable: Should be up to 1Gig
    Modem (Arris TG1672G): Up to 400Mbps

    So you see from the above that theres absolutely no reason to believe I cant get above 100Gbps speeds.
    Your transfer speeds should be better than 100 Mbps.

    Did you reset the modem?

    Do you have any Ethernet switch between modem and your computer? This could also be limiting your network speed.
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