Internet Extremely Slow?


  1. Posts : 1,035
    Windows 10
       #1

    Internet Extremely Slow?


    So my internet the last few weeks has been a bit slow. When im downloading updates to certain programs etc... they take forever which rarely if ever happen. It wasn't until earlier I decided to do a speed test on speedtest.net and low and behold... my download mbps is 1.23. The upload mpbs is 1.96. I pay for 10mbps and im pretty certain not long ago, they upped everyone with a 10mbps plan to 20mbps plan. For me 10mbps was more then enough so i never paid more to upgrade it.


    I only did the speedtest earlier and did it now again... but im pretty positive this must been the speed the last few weeks as well. Now how do i fix this issue? Do i just unplug my modem/router for a minute and plug it back in to see if the download mbps speed would go back to normal? My modem/router is from the internet company and its a 2 in 1. Its a very old modem router though as I had it for years. All the green lights do seem to blink like normal.


    Anyone have tips on what I can do here? I mean if there is damage to the modem/router right since well there is internet even though the speed is ridiculously slow? I have my laptop connected to it via ethernet port. But even if i connect my laptop to the internet via wifi or with my phone to wifi... the speed is still 1.23 mbps.
      My Computer


  2. Posts : 541
    win 10
       #2

    Hi it might be worth having your internet provider come and check out the equipment. you could try a nd see if unplugging it for a few minutes and plug back in and see if the speed goes back to normal.
      My Computer


  3. Posts : 1,035
    Windows 10
    Thread Starter
       #3

    Modem is Arris TG862. Its a very old modem from many years ago when i had it installed. Do i just unplug it from the power surge outlet for few minutes and then plug it back in?
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  4. Posts : 541
    win 10
       #4

    yes if it is a modem router combo
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  5. Posts : 1,035
    Windows 10
    Thread Starter
       #5

    Okay. I uninstalled the modem few times then plugged it back in and now the mbps is almost 20 mbsp now. So that meant had i not unplugged the modem/router... it would have stayed like this for a while? I recall my internet has been this slow for weeks already. I didn't even think about checking the speed test... i had though my programs were slow... not the internet etc.



    How often are you suppose to unplug it? Like how often? I never do this. Is it good to it weekly? Daily?
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  6. Posts : 541
    win 10
       #6

    Their is no set time when to unplug modem router when you start having issues like been having that’s first thing to try. I maybe had to do that twice in 6 years.
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  7. Posts : 1,035
    Windows 10
    Thread Starter
       #7

    Thanks.
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  8. Posts : 541
    win 10
       #8

    Your welcome
      My Computer


 

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