Very Slow Internet Connections


  1. Posts : 651
    Windows 10 Pro (21H2)
       #1

    Very Slow Internet Connections (Solved)


    For the past few days, my wife's computer has been very slow to connect to the Internet.

    Windows 10, Version 1909 (OS Build 18363.900). Browsers used: FIrefox, MS Edge (not the new one), Google Chrome.
    Examples:

    1. NY Times, 21 seconds to connect, then articles downloaded immediately.
    2. Politico: At lease a minute to connect, but that only shows the site name at the top of the page; I gave up waiting.

    Reboot did not fix the problem. I ran the appropriate troubleshooters located in the Control Panel. I found an Incoming Connection troubleshooter in Settings; after at least twenty minutes, it was still starting, apparently not doing anything.

    The one speed test I ran reported 36+ MbPS, good enough for our 40 MbPS DSL line. I don't know how long it took to connect, as I got tired of waiting and went elsewhere.

    Her computer uses a USB WiFi device, to get the router's 5G connection; I removed and replaced it, to no avail.

    Tested NY Times and Politico on my computer; both connected nearly instantly.

    I think that covers what I have done in trying to figure out what is causing the malady.
    Last edited by Not Myself; 14 Jul 2020 at 07:21.
      My Computer


  2. Posts : 2,766
    Windows 11 Pro, 21H2
       #2

    The description that you are providing, namely that it takes a long time to connect but then loads quickly makes me woinder if there is a DNS problem.

    Try this:

    Open a command prompt, and run "nslookup". You will get a prompt that looks like ">".

    Type in "www.nytimes.com" and hit ENTER.

    Does it take a while to return an IP address or is that quick?

    Now type "exit" and hit ENTER to exit from NSLOOKUP.

    One more question: After you connect once (for example to nytimes), if you close the browser and reopen it, does it connect faster this time or is it slow again?
      My Computers


  3. Posts : 651
    Windows 10 Pro (21H2)
    Thread Starter
       #3

    hsehestedt said:
    The description that you are providing, namely that it takes a long time to connect but then loads quickly makes me woinder if there is a DNS problem.

    Try this:

    Open a command prompt, and run "nslookup". You will get a prompt that looks like ">".

    Type in "www.nytimes.com" and hit ENTER.

    Does it take a while to return an IP address or is that quick?

    Now type "exit" and hit ENTER to exit from NSLOOKUP.

    One more question: After you connect once (for example to nytimes), if you close the browser and reopen it, does it connect faster this time or is it slow again?
    I am quite certain that you did not mean to reveal the secret information that can be used to fix DNS lookup problems, and that you posted your reply in good faith. However, I was able to read the concealed information in your reply and use that to fix the problem.

    There, now that you have been properly and publicly rebuked, thank you for taking the time to reply. I read your reply a few times, and it was your comment about a possible DNS problem that caused me to remember something that I had had to do at least once in the past, and that is to use the ipconfig commands, such as ipconfig /release to restore DNS lookup.

    I ended up using four such commands, and when that did not seem to fix anything, rebooted. That was a bit concerning, as at one time I was confronted with a black screen. I was able to get a mouse cursor to show, but nothing else. I waited a while, and just before I was going to turn off the computer and start over, the logon screen appeared. The procedure after I was logged on was itself rather odd, but eventually whatever it was that Windows was doing to restore DNS lookups (I assume that it was that that was going on) completed, and my wife's computer could again do such things as accessing Politico in a few seconds.

    Thanks again for both taking the time to reply, and even if inadvertently, lead me to fix the problem.
      My Computer


  4. Posts : 2,766
    Windows 11 Pro, 21H2
       #4

    Not Myself said:
    I am quite certain that you did not mean to reveal the secret information that can be used to fix DNS lookup problems, and that you posted your reply in good faith. However, I was able to read the concealed information in your reply and use that to fix the problem.

    There, now that you have been properly and publicly rebuked, thank you for taking the time to reply. I read your reply a few times, and it was your comment about a possible DNS problem that caused me to remember something that I had had to do at least once in the past, and that is to use the ipconfig commands, such as ipconfig /release to restore DNS lookup.

    I ended up using four such commands, and when that did not seem to fix anything, rebooted. That was a bit concerning, as at one time I was confronted with a black screen. I was able to get a mouse cursor to show, but nothing else. I waited a while, and just before I was going to turn off the computer and start over, the logon screen appeared. The procedure after I was logged on was itself rather odd, but eventually whatever it was that Windows was doing to restore DNS lookups (I assume that it was that that was going on) completed, and my wife's computer could again do such things as accessing Politico in a few seconds.

    Thanks again for both taking the time to reply, and even if inadvertently, lead me to fix the problem.
    While I'm glad you got the issue resolved, I have no clue what you are talking about. There is nothing secret at all about NSLOOKUP for troubleshooting DNS related issues, except maybe to you .

    So what this "rebuke" is about completely eludes me.

    Perhaps you could clarify.
      My Computers


  5. Posts : 651
    Windows 10 Pro (21H2)
    Thread Starter
       #5

    Nothing more (or even less) that just a bit of , well, that is, uh, "humor"; perhaps silliness would be a better choice of words.
      My Computer


  6. Posts : 2,766
    Windows 11 Pro, 21H2
       #6

    Okay, my apologies. I must be slow on the uptake this morning. Have not had caffeine yet
      My Computers


  7. Posts : 651
    Windows 10 Pro (21H2)
    Thread Starter
       #7

    hsehestedt said:
    Okay, my apologies. I must be slow on the uptake this morning. Have not had caffeine yet
    Certainly no need to apologize, you are just another `victim' of my propensity to play with words.

    That aside, it seems that I was not actually far off. I did not read all of the article, as it goes far beyond anything that I could understand, or even care about, but I did find interesting the part that I did read:

    Microsoft Warns of a 17-Year-Old ‘Wormable’ Bug | WIRED
      My Computer


  8. Posts : 2,766
    Windows 11 Pro, 21H2
       #8

    Yeah, that vulnerability is a particularly bad one. Gets patched with the July Patch Tuesday updates.
      My Computers


  9. Posts : 7,450
    Windows 10 Home 20H2
       #9

    hsehestedt said:
    Open a command prompt, and run "nslookup".
    Can "nslookup" find out whether Google DNS server is better than my ISP's DNS server?
      My Computer


  10. Posts : 2,766
    Windows 11 Pro, 21H2
       #10

    Unfortunately, no. With NSLOOKUP you can perform basic querys to see a DNS name server will return valid information but it doesn't do anything that will whether one DNS server is "better" than another.
      My Computers


 

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