Windows network icon always disconnected (even though I can browse)

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  1. Posts : 6
    Windows 10 Pro 64bit
       #1

    Windows network icon always disconnected (even though I can browse)


    So with the latest update, my notification tray icon for network connectivity always says I have 'No Network Access'. This is weird since I'm connected via ethernet and am able to browse, torrent, etc. everything without problems. I thought the issue was purely cosmetic, but I realized that all Windows Apps (like Netflix) or even Office think that I'm not connected to the internet.

    Any idea on how to fix this? I've tried resetting the network adapter, rebooting multiple times, etc.

    Win10: Version 2004 (OS Build 19041.329)
      My Computer


  2. Posts : 2,770
    Windows 11 Pro, 21H2
       #2

    Try maybe performing a full network reset. NOTE: This will require a reboot.

    Windows network icon always disconnected (even though I can browse)-image1.jpg
      My Computers


  3. Posts : 34,926
    Win 10 Pro (1903) (2nd PC is 21H2)
       #3

    with the latest update
    Try uninstalling 'the latest update' and see if the problem is resolved.

    If so, you can block the 'latest update'.

    Build 2004 seems to have several noticeable bugs- might be one?

    Here's 'the latest update' for 2004:
    KB4567523 Cumulative Update Windows 10 v2004 build 19041.331 - June 18
      My Computers


  4. Posts : 11,367
    Windows 10 Home x64 Version 21H2 Build 19044.1706
       #4

    Network Connection Status Icon [NCSI]


    Katylar said:
    So with the latest update, my notification tray icon for network connectivity always says I have 'No Network Access'. This is weird since I'm connected via ethernet and am able to browse, torrent, etc. everything without problems. I thought the issue was purely cosmetic, but I realized that all Windows Apps (like Netflix) or even Office think that I'm not connected to the internet.
    Is there anything non-standard about your anti-malware protection, your network settings or your Firewall & its settings?

    The Network Connection Status Icon [NCSI] shows the not-connected icon unless it gets the proper response from
    www.msftconnecttest.com/connecttest.txt
    so try going to that address manually in your browser. If you do connect to it properly, you'll see a webpage that just contains the text
    Microsoft Connect Test
    If you do not see that page then that explains the response you are getting from the NCSI, Windows Apps & Office [which is why I wondered about your settings].

    Denis
      My Computer


  5. Posts : 3,967
    Windows 10 Pro x64, Various Linux Builds, Networking, Storage, Cybersecurity Specialty.
       #5

    After all is done and successful...

    This is a good program that brings the Win 7 NCSI back to Windows 10:

    GabNetStats: Network activity indicator for Windows – GabSoftware

    Very informative and lightweight - the W10 NCSI is way too basic.

      My Computer


  6. Posts : 6
    Windows 10 Pro 64bit
    Thread Starter
       #6

    Hi Everyone:

    Try maybe performing a full network reset. NOTE: This will require a reboot.
    I've done this. It rebooted the system, the icon still says 'No Internet Access'.

    Try uninstalling 'the latest update' and see if the problem is resolved.
    I'm a bit iffy about doing this, honestly. Because some other updates have been installed since then, and I can't quite remember which update it was the first caused the issue.

    Is there anything non-standard about your anti-malware protection, your network settings or your Firewall & its settings?...
    Nothing beyond the normal VPN (forticlient) and some VMs. Regardless, those were already installed before for months and this issue did not appear until around 2 weeks ago.

    I did try opening the URL you provided, and I was able to see the plaintext "Microsoft Connect Test", so no blocking of that specific URL.

    I'm at my wits end, honestly. I can't use Outlook because of this issue.
      My Computer


  7. Posts : 34,926
    Win 10 Pro (1903) (2nd PC is 21H2)
       #7

    normal VPN
    ? Not heard of that one, and not everyone uses one.

    What happens if you don't use it?

    Try a clean boot. (Google or see tutorial if unsure how). Any change?

    Try creating a new user for test purposes and log in as that user and advise what you see.

    More: Tweaking.com's free repair tool offers network, proxy settings repairs, for example.
      My Computers


  8. Posts : 6
    Windows 10 Pro 64bit
    Thread Starter
       #8

    Apologies, when I mean 'normal VPN', I just meant that it's a regular, run-of-the-mill VPN client. I use it for work since we use VPN-tunnels to access our office workstations via RDP.

    But like I said, I've had this VPN client running for a while now but the NCSI issue only cropped up recently.

    I will try creating a new user and see how it goes.

    UPDATE: Well, apparently I can't even create a new user since when I try to add a family account, Windows tries to sign-in, then gives me an error message:

    Windows network icon always disconnected (even though I can browse)-image.png

    In other news, when I open the microsoft website itself to see a how-to on creating users, I get this error after a few seconds:
    Windows network icon always disconnected (even though I can browse)-image.png

    Note, however, that I can sign-in to my microsoft/live account just fine, and access my Office365. Weird.

    UPDATE 2: I've uninstalled my VPN client and rebooted. Still incorrect NCSI.

    UPTDAE 3: I was able to create a new user via Powershell, but no dice. Still 'No internet' NCSI. Makes sense, because even in the login/lock screen, the NSCI was still offline.
    Last edited by Katylar; 17 Jul 2020 at 05:25.
      My Computer


  9. Posts : 6
    Windows 10 Pro 64bit
    Thread Starter
       #9

    dalchina said:
    ? Not heard of that one, and not everyone uses one.

    What happens if you don't use it?

    Try a clean boot. (Google or see tutorial if unsure how). Any change?

    Try creating a new user for test purposes and log in as that user and advise what you see.

    More: Tweaking.com's free repair tool offers network, proxy settings repairs, for example.
    I did a clean-boot, no fix.

    I uninstalled my VPN and rebooted, no fix.

    I created a new local user, but even in the lock-screen, the NCSI icon was 'not connected'.

    I'm not sure how to use Tweaking.com, but so far I haven't had any luck.
      My Computer


  10. Posts : 34,926
    Win 10 Pro (1903) (2nd PC is 21H2)
       #10

    Have you uninstalled 'the latest update'? I can't immediately see a response to that.

    What do you see if you rt click the network icon and run the troubleshooter?

    Whilst these steps are written around Win 7 they look (at a quick glance) applicable to Win 10:
    Fix Unidentified Network and No Network Access errors in Windows 7 – Actiontec Support

    More:
    Fix Unidentified Network & No Internet In Windows

    Tweaking.com's repair tool- install it, run it, follow the guidance, then select just the repairs you want by unticking those you don't want and apply them.
      My Computers


 

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