Recently, when I lose my internet connection and this photograph appears:
the ONLY way to get back online is to sleep the computer and start Windows again. Why? This takes a long time. I can select the network from the list but it will not reconnect. Waiting doesn't work.
This happens on 2 laptops, on 2 networks, in 2 states.
Hi
When did this start?
What changes were made around this time?
What is the version number of Windows 10 and build number? (Right click Start > Run > type Winver, enter)
How old are the laptops?
What wifi adapter is installed on the two devices? (info should be available in device manager)
Within the properties of each adapter there is a power management tab, remove check mark on "Allow the computer to turn off device to save power"
When they die have you ever run trouble shoot problems. Right click on globe, then Troubleshoot
Are you running any special communication software, something from Corporate, a VPN, etc
Ken
When did it start? A few weeks ago! But it happens on another computer on another connection in another state.
No changes.
Windows 1903 (OS Build 18362.836)
Can't tell the age of the laptop but it came with windows 7.
Qualcomm Atheros AR9485 Wireless Network Adapter
Now I've turned that off.
I have not.
False.
Is the same adapter installed in both computers?
Are you traveling with your own router for security reasons?
Perhaps it's a power management issue.
Go to Device Manager, expand Network Adapters, right-click the adapter > Properties > Power Management, and then clear the "Allow the computer to turn off this device to save power" check box.
JackHughs
Can I buy an external wifi card and connect that one instead? My computer is a laptop but I use it as a computer because the screen doesn't work, so if there's an external card I don't care. As long as it doesn't stop the connection. I think perhaps the bigger question is WHY do I have to reboot when this happens? How come I can't just open the menu and choose another connection, or the same connection, and be online again like I do regularly?
I'll bet if you run network trouble shooter you wouldn't have to reboot.
Yes you can buy a modern USB WIFI dongle. So are very small so not a lot a fear of breaking, others are bigger.
I wouldn't buy cheap nor would I but most expensive.
As an example
Rosewill N300 Wireless USB Wi-Fi Adapter, 300 Mbps Data Rate, USB 2.0 - Newegg.com
Buying one that is very fast (AC1200) and plugging into USB 2.0 port defeats the purpose.
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