Internet Staying Connected Problem; HP Laptop


  1. Posts : 247
    W7
       #1

    Internet Staying Connected Problem; HP Laptop


    Hello,

    Grandson has a hp Laptop about a year old. W10

    Wouldn't connect, but I was lucky enough to note in their manual that the Airplane Logo key controlled
    access to the internet, and was an On/Off key for. Youngster, and must have pressed it inadvertently; easy to do.
    That solved that problem for about a month.

    Now, new problem:

    Connects for about a few seconds to 1/2 minute, and then kicks him off. Every time. Using Comcast.
    Same with house WiFi, or an Ethernet cable to Comcast modem.

    Two other pc's in house work fine.

    Any thoughts as to what might be the problem, and what to check would
    be very appreciated.

    Thanks,
    Bob
      My Computer


  2. Posts : 38,676
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    Please connect the computer using Ethernet.

    Download and install: HP UEFI hardware diagnostics (left side of this webpage)
    https://www8.hp.com/us/en/campaigns/.../pc-diags.html

    Overnight run the test while connected using wifi and ethernet cable detached.

    Run > system > extensive > loop until error
    In the AM if it has made two or more loops click esc > run any component test (many are interactive) as needed

    Find a camera or smartphone camera to take pictures > post images into the thread

    Also run the Windows internet troubleshooter if you notice connection problems > post images into the thread

    Update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

    Run the HP software assistant > make sure drivers and BIOS are up to date
      My Computer


 

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