HDD not allowing Dropbox or Onedrive connection after new profile add

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  1. thorrrr's Avatar
    Posts : 219
    Windows 10 Pro 64-bit Ver 1909 OS Build 18363.720
       #1

    HDD not allowing Dropbox or Onedrive connection after new profile add


    Hi Guys
    Not sure if this is connected but sounds like it.
    My other half has started working from home and i set up a new profile on my Pc.
    I knew they needed some software to download from work.

    But when i go into my profile i now find OneDrive & Dropbox cannot see the D:/ which they have used for years!
    I have tried adding it back but neither add will allow that drive to be used?

    When i look at what was installed i see a troublesome item Webroot SyncAnywhere Endpoint for the life in me i cannot remove it.
    I have tried everything on their website but it will not go. It looks like it is controlled by a central location.
    I cannot even stop it from booting up I have it disabled but it starts.
    I cannot change any settings again centrally controlled.
    I have tried Control Panel & Terminal Window "C:\Program Files\Webroot\WRSA.exe" –uninstall

    But nothing works anybody help me get rid of it please ?

    Also getting an annoying Splash screen saying i have to belong to my partners organization to use this pc.
    Does not stop me getting in but would like to remove that .

    Installed was MS Teams, Skype for Buisness, MS Office Pro Plus (not needed i had office 365 installed ).

    Also none of my programs have access to my D drive anymore????
      My Computers

  2. Caledon Ken's Avatar
    Posts : 24,430
    Windows 10 Pro x64 Version 2004
       #2

    Any chance your wife can call support and they help remove it, especially if it is controlled centrally. Hopefully they have on-call staff. They have even have a removal document.


    Do you use Restore Points ?


    Do you Image system, if not another reason to start.


    Might need autoruns from sysinternals to get at registry starts.

    https://docs.microsoft.com/en-us/sys...loads/autoruns

    Then with it disabled use

    revo uninstaller.

    Before trying to remove this I would create a System image using a third party tool. This app may not like to be tampered so you will want a restore path. I use Macrium, as do many members, however there are lots of tools out there.

    Backup and Restore with Macrium Reflect


    I this the best courser of action is Image and call company support.



    Ken
      My Computer

  3. thorrrr's Avatar
    Posts : 219
    Windows 10 Pro 64-bit Ver 1909 OS Build 18363.720
    Thread Starter
       #3

    HDD not allowing Dropbox or Onedrive connection after new profile add-see-issue-pc12.pngI have tried a restore point but get an error HDD not allowing Dropbox or Onedrive connection after new profile add-see-issue-pc11.png
      My Computers

  4. Caledon Ken's Avatar
    Posts : 24,430
    Windows 10 Pro x64 Version 2004
       #4

    Can you go back earlier. Restore Points are just not a reliable way to fallback. I know many members have have great success with them, others have not.


    What did company support say?


    Do you have the gear necessary to Image your system?
      My Computer

  5. Lance1's Avatar
    Posts : 664
    Windows 10 Professional x64 20H2
       #5

    I just found this PDF for WebRoot uninstall. Scroll down to page 13 Uninstall Tips

    Also look here for command line uninstall. Running Commands at Endpoints
      My Computers

  6. thorrrr's Avatar
    Posts : 219
    Windows 10 Pro 64-bit Ver 1909 OS Build 18363.720
    Thread Starter
       #6

    Caledon Ken said:
    Can you go back earlier. Restore Points are just not a reliable way to fallback. I know many members have have great success with them, others have not. That RP was my earliest


    What did company support say? Not working today


    Do you have the gear necessary to Image your system?
    I can back up to an Unraid server but what is the point of taking an image of an unsable system.

    My 365 no longer works
    D Drive not accessible
    Some apps not opening like Notepad ++

    It's a garbage show

    - - - Updated - - -

    Lance1 said:
    I just found this PDF for WebRoot uninstall. Scroll down to page 13 Uninstall Tips

    Also look here for command line uninstall. Running Commands at Endpoints

    Tried all these this is centrally managed so none work
      My Computers

  7. Caledon Ken's Avatar
    Posts : 24,430
    Windows 10 Pro x64 Version 2004
       #7

    You back up so if one of the fixes makes it worse you have a path back. Better to have and not need than have and need.

    Those items in Autoruns, did you disable?


    What did company support say?


    There is always the nuclear option although not sure how many programs and customiztions you have.
      My Computer

  8. thorrrr's Avatar
    Posts : 219
    Windows 10 Pro 64-bit Ver 1909 OS Build 18363.720
    Thread Starter
       #8

    Caledon Ken said:
    You back up so if one of the fixes makes it worse you have a path back. Better to have and not need than have and need.
    OK I will do that
    Those items in Autoruns, did you disable? How do you disable them?


    What did company support say? Not working until Monday


    There is always the nuclear option although not sure how many programs and customiztions you have.
    I have also noticed all my HDD (not C;/) are no longer writeable ?????????
      My Computers

  9. Caledon Ken's Avatar
    Posts : 24,430
    Windows 10 Pro x64 Version 2004
       #9

    Remove check mark to disable.


    The corporation is likely protecting all drives so people can't scrape information from their systems and save to local devices.


    Removing check marks may have unexpected consequences as I mentioned before. Did you create and test boot media with your image?
      My Computer

  10. thorrrr's Avatar
    Posts : 219
    Windows 10 Pro 64-bit Ver 1909 OS Build 18363.720
    Thread Starter
       #10

    Caledon Ken said:
    Remove check mark to disable.


    The corporation is likely protecting all drives so people can't scrape information from their systems and save to local devices.
    Removing check marks may have unexpected consequences as I mentioned before. Did you create and test boot media with your image?

    I think your correct I will wait until they reply
    Very naughty installing an image on staff working from home Pc
    Yes that is what the link says staff working from home click here
      My Computers


 
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