Wi-fi problem

The Spectrum tech came in on Friday because the speed test was slow, download was 12.8mb and upload was 7.7mb. I am paying for the max speed possible. So he changed out the connector at the wall, replaced a few cables and replaced the router. This router has 2 wi-fi speeds. 2.4g and 5g. All 3 of the laptops that I have and my cell phone see the 2.4g wi-fi but not the 5g wi-fi. Only my tablet sees both wi-fi's and can connect. Why only my tablet sees the 5g wi-fi?

Steve

Have the others actually got 5g WiFi cards?

Not all devices are fitted with Dual Band (2.4GHz + 5GHz) Wireless cards. Those fitted with Single Band 2.4 GHz cards cannot use 5 GHz.
You would need to look at the Device specs of the Laptops and Phone in detail.

reble said:

The Spectrum tech came in on Friday because the speed test was slow, download was 12.8mb and upload was 7.7mb. I am paying for the max speed possible. So he changed out the connector at the wall, replaced a few cables and replaced the router. This router has 2 wi-fi speeds. 2.4g and 5g. All 3 of the laptops that I have and my cell phone see the 2.4g wi-fi but not the 5g wi-fi.

the 2.4GHz band is not the limiting factor here, it's the broadband connection to your ISP. Even a 2.4GHz WiFi card is capable of higher speeds than most ISPs provide.

Under ideal conditions, 2.4 GHz Wi-Fi will support up to 450 Mbps or 600 Mbps, depending on the class of the router.

What’s the Difference Between 2.4 and 5-Ghz Wi-Fi (and Which Should I Use)?

This router top is 450 mbps on 2.4 ghz. The Speed is back up to top speed after the tech came out on Friday. Now there is no audio drop out's on the remote Amateur Radio transceiver that I use. Thanks for the info on the 2.4g and the 5g wi-fi's. Since I can't use the 5g wi-fi in the router. I turned the 5g off in the router. I can always turn the 5g on if I get a laptop with a dual band wi-fi.

Bree said:

the 2.4GHz band is not the limiting factor here, it's the broadband connection to your ISP. Even a 2.4GHz WiFi card is capable of higher speeds than most ISPs provide.


What’s the Difference Between 2.4 and 5-Ghz Wi-Fi (and Which Should I Use)?

You do not need anything like 450 Mbs for audio, 12.8 Mbs vastly more than is needed, 500 Kbs is more than enough,

Even Wireless G single channel 2.4 GHz at 20 Mbs is vastly more than needed.

Before the tech came out the audio was breaking up and the remote prog was locking up and the prog had to be shut down and restarted. There is no problems with the prog now.

Helmut said:

You do not need anything like 450 Mbs for audio, 12.8 Mbs vastly more than is needed, 500 Kbs is more than enough,

Even Wireless G single channel 2.4 GHz at 20 Mbs is vastly more than needed.