New computer setup wifi not working

  1. Posts : 1
    Windows 10

    New computer setup wifi not working

    I am trying to set up a new Lenovo IdeaCentre A540 Series all-in-one running Windows 10 Home. When it was walking through the initial setup, it detected several nearby WiFi networks. I had a problem getting the mouse connected and was not able to set the WiFi network. It was turned off and back on and then, upon getting back to that step, did not detect any WiFi. In Network and Internet settings it has no WiFi adapter listed and no WiFi options anywhere. I did make sure network discovery was turned on and I checked in Device Manager that the network adapter was enabled, but it doesn’t show up anywhere but in Device Manager.

    Under Network Properties, it does list WiFi and says “Qualcomm Atheros QCA9377 Wireless Network Adapter”, status not present and connectivity disconnected. Under Device Manager I don’t see that adapter, it shows “Realtek PCle GbE Family Controller”, which appears to be the Ethernet adapter maybe? and a variety of WAN Miniports.

    I’ve pretty much maxed out my knowledge here and I can’t find this exact issue when I search, so any advice would be much appreciated. Trying to help my stepdad set up to work from home during the pandemic...

    - - - Updated - - -

    Welp, now it's working. I realized I could show hidden devices in Device Manager, so I found the wireless adapter there. It was showing as not connected, so I shut down and dragged everything to another room and connected an ethernet cable, whereupon the wireless adapter started working perfectly. Maybe it was turning it off and back on the third time that worked, who knows...
    Last edited by Courtnet85; 15 Mar 2020 at 13:45.
      My Computer

  2. JackHughs's Avatar
    Posts : 166
    Windows 10 Pro 1909

    Lenovo has what it describes as a "critical" update to the Qualcomm Atheros QCA9377 Wireless Network Adapter.

    The link is: Qualcomm Atheros QCA9377 Wireless LAN Driver for Windows 10 (64 bit) - ThinkPad 13 2nd Gen - US

      My Computer


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