Cannot Disable Remote Assistance

cr355 · 13 Feb 2020

This has me baffled and at my wits end, tried just about everything but no success, basically in the Remote Assistance box is agreyed out check box that I cannot uncheck. Secondly if I press the advanced button then in the Remote Control box the Allow this computer to be controlled remotely checkbox isn't greyed out yet everytime I uncheck it then go back in it has somehow re-checked itself?
Any thoughts anyone ?

Jacee · 13 Feb 2020

Is this a work or school computer?

cr355 · 13 Feb 2020

It's running W10 pro x64 and it's a personal device

joeandmarg0 · 13 Feb 2020

When you uncheck "Allow etc",do you left click on the O.K. box?

cr355 · 13 Feb 2020

Yes, hit OK, back to the previous box, hit apply then ok there too, then if I click remote settings from system in control panel it's back checked

Brink · 13 Feb 2020

Odd the settings are grayed out. Are you signed in to an administrator account?

You might see if you may be able to use option 2 in the tutorial below with a .bat file instead to disable Remote Assistance.

Enable or Disable Remote Assistance Connections in Windows

cr355 · 13 Feb 2020

thanks for the suggestion, tried it no difference

Brink · 13 Feb 2020

Do you have any Remote Assistance group policies configured?

gpedit.msc Computer Configuration/Administrative Templates/System/Remote Assistance

cr355 · 14 Feb 2020

No, all that's off, one of the first things I checked, any related services are disabled also

- - - Updated - - -

I have possibly had some sort of break through >

I navigated to :

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server
&
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\Terminal Services

then deleted all entries under each of the keys and now I can uncheck/check the options - seems to have worked, well so far so good.

TairikuOkami · 14 Feb 2020

Yes, when it is disabled via policies, it is greyed out like that. For the record:

Code:

reg add "HKLM\Software\Policies\Microsoft\Windows\WinRM\Service\WinRS" /v "AllowRemoteShellAccess" /t REG_DWORD /d "0" /f
reg add "HKLM\Software\Policies\Microsoft\Windows NT\Terminal Services" /v "fAllowToGetHelp" /t REG_DWORD /d "0" /f
reg add "HKLM\Software\Policies\Microsoft\Windows NT\Terminal Services" /v "fAllowUnsolicited" /t REG_DWORD /d "0" /f
reg add "HKLM\Software\Policies\Microsoft\Windows NT\Terminal Services" /v "fAllowUnsolicitedFullControl" /t REG_DWORD /d "0" /f
reg add "HKLM\Software\Policies\Microsoft\Windows NT\Terminal Services" /v "fDenyTSConnections" /t REG_DWORD /d "1" /f
reg add "HKLM\Software\Policies\Microsoft\Windows NT\Terminal Services" /v "TSAppCompat" /t REG_DWORD /d "0" /f
reg add "HKLM\Software\Policies\Microsoft\Windows NT\Terminal Services" /v "TSEnabled" /t REG_DWORD /d "0" /f
reg add "HKLM\Software\Policies\Microsoft\Windows NT\Terminal Services" /v "TSUserEnabled" /t REG_DWORD /d "0" /f

reg add "HKLM\System\CurrentControlSet\Control\Remote Assistance" /v "fAllowToGetHelp" /t REG_DWORD /d "0" /f
reg add "HKLM\System\CurrentControlSet\Control\Remote Assistance" /v "fAllowFullControl" /t REG_DWORD /d "0" /f