Cannot Disable Remote Assistance

Page 1 of 2 12 LastLast

  1. Posts : 7
    WIndows 10 Pro x64
       #1

    Cannot Disable Remote Assistance


    This has me baffled and at my wits end, tried just about everything but no success, basically in the Remote Assistance box is agreyed out check box that I cannot uncheck. Secondly if I press the advanced button then in the Remote Control box the Allow this computer to be controlled remotely checkbox isn't greyed out yet everytime I uncheck it then go back in it has somehow re-checked itself?
    Any thoughts anyone ?
    Attached Thumbnails Attached Thumbnails Cannot Disable Remote Assistance-sshot-1.png   Cannot Disable Remote Assistance-sshot-2.png  
      My Computer

  2. Jacee's Avatar
    Posts : 1,586
    Win 10 home 20H2 19042.844
       #2

    Is this a work or school computer?
      My Computers


  3. Posts : 7
    WIndows 10 Pro x64
    Thread Starter
       #3

    It's running W10 pro x64 and it's a personal device
      My Computer


  4. Posts : 715
    win10 home
       #4

    When you uncheck "Allow etc",do you left click on the O.K. box?
      My Computer


  5. Posts : 7
    WIndows 10 Pro x64
    Thread Starter
       #5

    Yes, hit OK, back to the previous box, hit apply then ok there too, then if I click remote settings from system in control panel it's back checked
      My Computer

  6. Brink's Avatar
    Posts : 56,224
    64-bit Windows 10 Pro for Workstations build 21354
       #6

    Odd the settings are grayed out. Are you signed in to an administrator account?

    You might see if you may be able to use option 2 in the tutorial below with a .bat file instead to disable Remote Assistance.

    Enable or Disable Remote Assistance Connections in Windows
      My Computers


  7. Posts : 7
    WIndows 10 Pro x64
    Thread Starter
       #7

    thanks for the suggestion, tried it no difference
      My Computer

  8. Brink's Avatar
    Posts : 56,224
    64-bit Windows 10 Pro for Workstations build 21354
       #8

    Do you have any Remote Assistance group policies configured?

    gpedit.msc Computer Configuration/Administrative Templates/System/Remote Assistance
      My Computers


  9. Posts : 7
    WIndows 10 Pro x64
    Thread Starter
       #9

    No, all that's off, one of the first things I checked, any related services are disabled also

    - - - Updated - - -

    I have possibly had some sort of break through >

    I navigated to :

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server
    &
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\Terminal Services

    then deleted all entries under each of the keys and now I can uncheck/check the options - seems to have worked, well so far so good.
      My Computer

  10. TairikuOkami's Avatar
    Posts : 4,657
    Windows Home Dev 21H1 x64
       #10

    Yes, when it is disabled via policies, it is greyed out like that. For the record:
    Code:
    reg add "HKLM\Software\Policies\Microsoft\Windows\WinRM\Service\WinRS" /v "AllowRemoteShellAccess" /t REG_DWORD /d "0" /f
    reg add "HKLM\Software\Policies\Microsoft\Windows NT\Terminal Services" /v "fAllowToGetHelp" /t REG_DWORD /d "0" /f
    reg add "HKLM\Software\Policies\Microsoft\Windows NT\Terminal Services" /v "fAllowUnsolicited" /t REG_DWORD /d "0" /f
    reg add "HKLM\Software\Policies\Microsoft\Windows NT\Terminal Services" /v "fAllowUnsolicitedFullControl" /t REG_DWORD /d "0" /f
    reg add "HKLM\Software\Policies\Microsoft\Windows NT\Terminal Services" /v "fDenyTSConnections" /t REG_DWORD /d "1" /f
    reg add "HKLM\Software\Policies\Microsoft\Windows NT\Terminal Services" /v "TSAppCompat" /t REG_DWORD /d "0" /f
    reg add "HKLM\Software\Policies\Microsoft\Windows NT\Terminal Services" /v "TSEnabled" /t REG_DWORD /d "0" /f
    reg add "HKLM\Software\Policies\Microsoft\Windows NT\Terminal Services" /v "TSUserEnabled" /t REG_DWORD /d "0" /f
    
    reg add "HKLM\System\CurrentControlSet\Control\Remote Assistance" /v "fAllowToGetHelp" /t REG_DWORD /d "0" /f
    reg add "HKLM\System\CurrentControlSet\Control\Remote Assistance" /v "fAllowFullControl" /t REG_DWORD /d "0" /f
      My Computer


 
Page 1 of 2 12 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 02:05.
Find Us




Windows 10 Forums