New
#11
This is what I found after using the Troubleshooter:-
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PrintWindows Network Diagnostics Publisher details
Issues found
"WiFi" doesn't have a valid IP configuration"WiFi" doesn't have a valid IP configuration Fixed Fixed
Reset the "WiFi" adapter Completed
Investigate router or broadband modem issues Not run
Issues found Detection details
6 "WiFi" doesn't have a valid IP configuration Fixed Fixed
Reset the "WiFi" adapter Completed
This can sometimes resolve an intermittent problem.
InformationalNetwork Diagnostics Log
File Name: 0D74EFD2-058F-42D2-9AFF-B983ECB3A279.Repair.1.etl
Investigate router or broadband modem issues Not run
If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. Once all the lights on the device are off, wait at least 10 seconds. 3. Turn the device on or plug it back in to the power outlet. To restart a router or modem that has a built-in battery, press and quickly release the Reset button.
Detection details Expand
InformationalDiagnostics Information (Network Adapter)
Details about network adapter diagnosis:
Network adapter WiFi driver information:
Description . . . . . . . . . . : Realtek RTL8821CE 802.11ac PCIe Adapter
Manufacturer . . . . . . . . . : Realtek Semiconductor Corp.
Provider . . . . . . . . . . . : Realtek Semiconductor Corp.
Version . . . . . . . . . . . : 2024.0.10.103
Inf File Name . . . . . . . . . : C:\windows\INF\oem21.inf
Inf File Date . . . . . . . . . : 30 January 2020 17:21:23
Section Name . . . . . . . . . : HP8821ce.ndi
Hardware ID . . . . . . . . . . : pci\ven_10ec&dev_c821&subsys_831a103c
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9
InformationalDiagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
Information for connection being diagnosed
Interface GUID: 3b5cc8a1-4f8c-43c1-ab91-cdcfc050ed8c
Interface name: Realtek RTL8821CE 802.11ac PCIe Adapter
Interface type: Native WiFi
Connection incident diagnosed
Auto Configuration ID: 5
Connection ID: 4
Connection status summary
Connection started at: 2020-02-10 16:01:37-741
Profile match: Success
Pre-Association: Success
Association: Success
Security and Authentication: Success
List of visible access point(s): 13 item(s) total, 13 item(s) displayed
BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
-------------------------------------------------------------------------
9C-D3-6D-08-95-E2 Infra <unknown> -58 6 TinyTim
6A-DD-12-2E-7F-25 Infra <unknown> -87 5180000 (Unnamed Network)
6A-DD-12-2E-7F-23 Infra <unknown> -87 5180000 BTWifi-X
6A-DD-12-2E-7F-22 Infra <unknown> -88 5180000 BTWifi-with-FON
78-DD-12-2E-7F-21 Infra <unknown> -87 5180000 BT-JFA2FT
02-37-B7-33-65-D6 Infra <unknown> -82 11 BTWifi-with-FON
22-37-B7-33-65-D6 Infra <unknown> -80 11 BTWifi-X
72-DD-12-2E-7F-26 Infra <unknown> -80 11 (Unnamed Network)
72-DD-12-2E-7F-24 Infra <unknown> -82 11 BTWifi-X
72-DD-12-2E-7F-23 Infra <unknown> -82 11 BTWifi-with-FON
78-DD-12-2E-7F-22 Infra <unknown> -82 11 BT-JFA2FT
00-37-B7-33-65-D6 Infra <unknown> -78 11 BTHub5-RGHW
6A-D3-6D-08-95-E3 Infra <unknown> -75 6 (Unnamed Network)
Connection History
Information for Auto Configuration ID 5
List of visible networks: 7 item(s) total, 7 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 100 Yes TinyTim
Infra <unknown> Yes 35 Yes (Unnamed Network)
Infra <unknown> Yes 25 Yes BTWifi-X
Infra <unknown> No 15 Yes BTWifi-with-FON
Infra <unknown> Yes 15 Yes BT-JFA2FT
Infra <unknown> Yes 35 Yes BTHub5-RGHW
Infra <unknown> Yes 95 Yes (Unnamed Network)
List of preferred networks: 1 item(s)
Profile: TinyTim
SSID: TinyTim
SSID length: 7
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes
Information for Connection ID 4
Connection started at: 2020-02-10 16:01:37-741
Auto Configuration ID: 5
Profile: TinyTim
SSID: TinyTim
SSID length: 7
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 9c-d3-6d-08-95-e2
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: CCMP(AES)
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: Yes
Multicast key received: Yes
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 0
Ndis Tx: 0
Unicast decrypt success: 0
Multicast decrypt success: 0
Unicast decrypt failure: 0
Multicast decrypt failure: 0
Rx success: 271
Rx failure: 0
Tx success: 16
Tx failure: 0
Tx retry: 0
Tx multiple retry: 0
Tx max lifetime exceeded: 0
Tx ACK failure: 0
Roaming history: 1 item(s)
Times: 2020-02-10 16:02:46-606
Roamed from BSSID: 9c-d3-6d-08-95-e2
Reason: 0x00020000
Information for Auto Configuration ID 4
List of visible networks: 7 item(s) total, 7 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 95 Yes (Unnamed Network)
Infra <unknown> Yes 15 Yes BTWifi-X
Infra <unknown> No 35 Yes BTWifi-with-FON
Infra <unknown> Yes 15 Yes BT-JFA2FT
Infra <unknown> No 25 Yes (Unnamed Network)
Infra <unknown> Yes 85 Yes (Unnamed Network)
Infra <unknown> Yes 65 Yes TinyTim
List of preferred networks: 1 item(s)
Profile: TinyTim
SSID: TinyTim
SSID length: 7
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes
Information for Connection ID 3
Connection started at: 2020-02-10 10:13:58-810
Auto Configuration ID: 4
Profile: TinyTim
SSID: TinyTim
SSID length: 7
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 9c-d3-6d-08-95-e2
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: CCMP(AES)
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: Yes
Multicast key received: Yes
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 0
Ndis Tx: 0
Unicast decrypt success: 226
Multicast decrypt success: 0
Unicast decrypt failure: 0
Multicast decrypt failure: 0
Rx success: 1042
Rx failure: 0
Tx success: 342
Tx failure: 0
Tx retry: 0
Tx multiple retry: 0
Tx max lifetime exceeded: 0
Tx ACK failure: 0
Roaming history: 1 item(s)
Times: 2020-02-10 16:01:31-546
Roamed from BSSID: 9c-d3-6d-08-95-e2
Reason: 0x00020000
Disconnected from BSSID: 00-00-00-00-00-00 Reason: 0x00000205
Information for Auto Configuration ID 3
List of visible networks: 7 item(s) total, 7 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 15 Yes (Unnamed Network)
Infra <unknown> Yes 35 Yes BTWifi-X
Infra <unknown> No 25 Yes BTWifi-with-FON
Infra <unknown> Yes 15 Yes BT-JFA2FT
Infra <unknown> Yes 65 Yes (Unnamed Network)
Infra <unknown> Yes 100 Yes TinyTim
Infra <unknown> No 4 Yes (Unnamed Network)
List of preferred networks: 1 item(s)
Profile: TinyTim
SSID: TinyTim
SSID length: 7
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes
Information for Connection ID 2
Connection started at: 2020-02-08 13:32:36-565
Auto Configuration ID: 3
Profile: TinyTim
SSID: TinyTim
SSID length: 7
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 9c-d3-6d-08-95-e2
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: CCMP(AES)
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: Yes
Multicast key received: Yes
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 0
Ndis Tx: 0
Unicast decrypt success: 0
Multicast decrypt success: 0
Unicast decrypt failure: 0
Multicast decrypt failure: 0
Rx success: 127
Rx failure: 0
Tx success: 24
Tx failure: 0
Tx retry: 0
Tx multiple retry: 0
Tx max lifetime exceeded: 0
Tx ACK failure: 0
Roaming history: 2 item(s)
Times: 2020-02-10 10:13:53-513
Roamed from BSSID: 9c-d3-6d-08-95-e2
Reason: 0x00020000
Times: 2020-02-09 10:35:40-537
Roamed from BSSID: 9c-d3-6d-08-95-e2
Reason: 0x00020000
Disconnected from BSSID: 00-00-00-00-00-00 Reason: 0x00000205
InformationalDiagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
For complete information about this session see the wireless connectivity information event.
Helper Class: Auto Configuration
Initialise status: Success
Information for connection being diagnosed
Interface GUID: 3b5cc8a1-4f8c-43c1-ab91-cdcfc050ed8c
Interface name: Realtek RTL8821CE 802.11ac PCIe Adapter
Interface type: Native WiFi
Result of diagnosis: There may be problem
InformationalDiagnostics Information (Wireless Network Adapter)
Details about wireless network adapter diagnosis:
For complete information about this session see the wireless connectivity information event.
Helper Class: Native WiFi MSM
Initialise status: Success
Information for connection being diagnosed
Interface GUID: 3b5cc8a1-4f8c-43c1-ab91-cdcfc050ed8c
Interface name: Realtek RTL8821CE 802.11ac PCIe Adapter
Interface type: Native WiFi
Profile: TinyTim
SSID: TinyTim
SSID length: 7
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No
Result of diagnosis: There may be problem
InformationalNetwork Diagnostics Log
File Name: 0D74EFD2-058F-42D2-9AFF-B983ECB3A279.Diagnose.0.etl
InformationalOther Networking Configuration and Logs
File Name: NetworkConfiguration.cab
Collection information
Computer Name: LAPTOP-ST4ODMKK
Windows Version: 10.0
Architecture: x64
Time: 10 February 2020 16:04:44
Publisher details Expand
Windows Network Diagnostics
Detects problems with network connectivity.
Package Version: 4.0
Publisher: Microsoft Windows
This is what I got running CMD as administrator:-
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Microsoft Windows [Version 10.0.18362.592]
(c) 2019 Microsoft Corporation. All rights reserved.
C:\windows\system32>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : LAPTOP-ST4ODMKK
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Ethernet:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GbE Family Controller
Physical Address. . . . . . . . . : 80-E8-2C-91-4C-23
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Local Area Connection* 9:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 82-91-33-0C-47-37
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Local Area Connection* 10:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
Physical Address. . . . . . . . . : C2-91-33-0C-47-37
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter WiFi:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8821CE 802.11ac PCIe Adapter
Physical Address. . . . . . . . . : 80-91-33-0C-47-37
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::1020:8174:5920:cb14%8(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 10 February 2020 16:05:12
Lease Expires . . . . . . . . . . : 11 February 2020 16:16:03
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 142643507
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-24-A0-E4-15-80-E8-2C-91-4C-23
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled
What is your network (WiFi) configuration - router, access point etc? Which manufacturer..
From quick google search, this could be the driver issue.
Have this laptop ever worked OK (that is network), or is as you stated new device, and like this from start?
About driver... go to your manufacturer support site, and download drivers (or start update utility to check). What is the manufacturer and model of laptop?
What is your network (WiFi) configuration - router, access point etc? Which manufacturer..
It is a Netgear DGN2200v3
Have this laptop ever worked OK (that is network), or is as you stated new device, and like this from start?
This is an HP Laptop, only a week old.
My router, when running Win7 Home Premium, all I had to do was click my Network SSID insert my password and everything worked perfectly for 6 years.
With Win 10, I need to use the Network Troubleshooter almost everytime.