Cannot connect using an Ethernet  

Hello

I'm trying to connect to my internet through an Ethernet and it doesn't seem to want to connect.

I have listed my ipconfig if this is useful. Anything else just let me know. :)
Windows Version is 1903.

ipconfig.txt

At first glace, it looks like you are getting valid IP addresses, default gateway, etc. Could you possibly run the following commands and return the output?

ping 192.168.1.254 <-- The address here is your default gateway / router
ping 8.8.8.8 <-- This address is a Google DNS Server
nslookup
"www.google.com" <-- Type without the quotes. I used quotes because without them forum kept creating a link
exit
tracert 8.8.8.8
pathping 8.8.8.8 <-- NOTE: This command may take a while to run

Hello

I tried these tests all with just Ethernet. I have attached the results. They didn't look great, but one of them I'm not sure I did correctly. I apologise if I did so.

Here are the results.

Thanks for the help.
Ping.txt

You did well

So, right off the bat, with the very first command (ping 192.168.1.254) we are failing. It does not look like this is a valid address to your router or that router is not responding to pings on your internal network (not likely).

Do you have any other machines connected via ethernet? If so, could you do an "ipconfig" from one of those systems? I'd like to see what the "Default Gateway" IP address is from one of them.

The odd thing is that your WiFi adapter shows the same default gateway, so it looks like that must be a valid address. If you disconnect your ethernet cable, are you able to get to the internet via WiFi? If so, could you just do a "ping 192,168.1.254" while connected with WiFi to see if you are getting a response?

Thanks!

Hello

I don't have any other devices I connect using Ethernet. I usually use WiFi anyway, it's just for some games because my wireless connection is so poor.

However, I can connect just fine wireless and have done another ping with WiFi.
Ping.txt

Thanks!

Okay, that information helps. We know that your router is at 192.168.1.254 and it can be pinged from the WiFi adapter. However, for some reason, we can't even ping your internal router from the Ethernet connection. What's interesting is that it is getting configuration from the router via DHCP.

Let's check a couple fundamentals first and see where we are. This may not resolve the issue yet, but let's at least start with this:

Press Windows Key + R to open the run box. Type in "ms-settings:network-status" and hit ENTER.

Verify that your Ethernet connection shows that it is on a Private network as in the screenshot below:



If it shows Public, do this:

Click on "Change connection properties". Select "Private".



Click the back button (upper left of the screen). Click on "Change advanced sharing options". Under the "Private" section, select "Turn on network discovery", "Turn on automatic setup of network connected devices", and "Turn on file and printer sharing", and then click on "Save changes".



Try once again doing a "ping 192.168.1.254". If that works, see if you can now access the internet.

If not, let me know and we'll proceed to some more troubleshooting.

Hello

I think that has worked :)

I have attached the ping but it looks like it's working now.

Ping.txt


Thanks for all your help

Woo Hoo! Glad to be able to help.

Also, thanks for the Rep!

Just some more information:

Below are links to a couple of tutorials. I thought that you might just be interested in knowing a little bit more about the items we set and why we did so. It might also be a handy reference in case you run into this again.

Set Network Location to Private, Public, or Domain in Windows 10

Turn On or Off Network Discovery in Windows 10

Excellent, I'll give them a read.

Thanks again for all your help.