New
#1
Download Speed loss
I was recently put on BT fibre. Prior to that I got 17mbps download. On fibre I only get 20mb. I contacted BT who sent an engineer, who did not seem too confident in what he was doing. (I am 300mts from cabinet)
He initially said there was no fault on line, then spoke to someone on phone, and agreed there was line fault. Went away for an hour and said it was fixed. He said he was getting 28mb at main socket, but I was only getting 20.
His conclusion was that because the router is on an extension (3mtr, wired by BT, not plug in) that is why I lose the download. This is the only extension, and has filter.
Before I complain to BT can anyone tell me if he is correct, or fobbing me off.
Thank You.