Here's a problem with the windows 10 app.

This developed in the last couple of days. When starting a test, the ping skyrockets up to 500, then the app shows a transfer rate of 5-10 MP download. This happens despite the server that is selected.

Running the test in a web browser shows download speeds of 240MB and pings of 33ms or so.

Pinging from a Windows 10 command line shows pings of 26ms.

The Windows 10 has been uninstalled and reinstalled several times, and the problem persists.

The problem happens only with the Windows 10 app, and there are no problems. has not responded to requests for help.