Ethernet Adaptor Completely Dropping Out, Restarting Takes 10mins  


  1. Posts : 100
    Windows 10
       #1

    Ethernet Adaptor Completely Dropping Out, Restarting Takes 10mins


    Hi, I'm hoping someone knows the answer to this issue.

    The issue occurring is that the ethernet adaptor will completely drop out, leaving me without network/internet access. Its only affects my windows 10 pro PC, all other devices in the house are unaffected.

    This problem occurs randomly, sometimes during PC use, sometimes after periods of inactivity.

    Sometimes the problem won't occur for hours. Other times its happens consecutively upon restarts.

    When this problem occurs I'm forced to restart my PC to reactive the Ethernet adaptor.

    However, the restart process can hang on the "restarting" screen for 5-10 mins, and sometimes BSOD itself.

    I've tried a Windows 10 reset through advanced recovery options, that helped for 2 days. However the problem has reoccurred.

    I was thinking it must be something ive installed recently, and have tried removing things with revo uninstaller.

    I'm Also thinking maybe the mother board is packing it in? as i cant access EUFI through a USB keyboard, it only responds to PS/2.

    I've updated the EUFI to the latest firmware.

    However, it made no difference to accessing it via USB. UEFI seems to work correctly. The motherboard in question is a Asrock Z87 Extreme 6, my cpu is a 4770 and i have 16 GB DDR 3.

    The motherboard has two intel ethernet ports. Both suffer the same issue.

    Trying to update the ethernet port or rollback the driver causes the problem to happen instantenously.

    Im running Windows 10 PRO Version 1909 OS Build 18363.592.
      My Computer


  2. Posts : 29,345
    Windows 10 Pro x64 Version 22H2
       #2

    Some ideas, worth a shot, maybe you've already done.


    Power down desktop, unplug from wall, wait five minutes, power on and test.

    Have you tried alternate lan patch cable?

    Have you powered off router, yes I saw other devices okay.

    Try running these resets. Run the following five bolded commands. Use a Command Prompt(admin) or Powershell(admin)

    Do not key in info in brackets, there for your information. (run these even if you do network reset as network reset does not reset these.)

    ipconfig /flushdns (Clear the dns cache)
    nbtstat -RR (release and refesh NetBIOS names)
    netsh int ip reset (reset ip settings)
    netsh winsock reset (Reset Winsock Catalog)
    netsh interface ip delete arpcache (Reset Address Resolution Protocol cache)

    There is also a network reset. May have to install special communications packages again if you use, things like VPN's

    Start > Settings > Network and internet > Scroll to bottom of right hand side > Network Reset


    Ken
      My Computer


  3. Posts : 100
    Windows 10
    Thread Starter
       #3

    Faulty NIC Card.


    It turns out the Ethernet port is faulty. I changed ports and it works fine now. I guess nothing lasts forever.
    Last edited by Griff2bad; 16 Jan 2020 at 23:33. Reason: Problem solved. no solutions helped. faulty part
      My Computer


  4. Posts : 29,345
    Windows 10 Pro x64 Version 22H2
       #4

    Glad to hear you got it fixed, or at least you know reason.

    Thanks for marking thread solved.
      My Computer


  5. Posts : 100
    Windows 10
    Thread Starter
       #5

    No problem :) thanks for the help!
      My Computer


  6. Posts : 428
    Windows 11 pro X64 latest
       #6

    @Groggubus If you have malwarebytes i have found a bug that the internet dropping until you exit malware bytes. Even if you disable all the shields the problem continues. Only exit fixes it. It happens usually on restarts. If you have this problem please join malewarebytes forum and give the diagnostics.
    I have tracking this bug private and the affected motherboard is an asrock z97 with Intel port.

    The bsod is fixed today with latest beta.
      My Computers


  7. Posts : 100
    Windows 10
    Thread Starter
       #7

    boombastik said:
    @Groggubus If you have malwarebytes i have found a bug that the internet dropping until you exit malware bytes. Even if you disable all the shields the problem continues. Only exit fixes it. It happens usually on restarts. If you have this problem please join malewarebytes forum and give the diagnostics.
    I have tracking this bug private and the affected motherboard is an asrock z97 with Intel port.

    The bsod is fixed today with latest beta.
    thanks boombastik! i do use malwarebytes. In fact the 2nd pc also started suffering the same issue when malwarebytes updated. Have since uninstalled malwarebytes for the time being.
    Last edited by Griff2bad; 18 Jan 2020 at 20:05.
      My Computer


  8. Posts : 428
    Windows 11 pro X64 latest
       #8

    I understand that your time maybe limited. But it would be helpful to recreate the problem at least in one pc and give the diagnostics in malware-bytes forum.
    If u want to install malware bytes again you can use the latest 3 and disable the application update from settings.
      My Computers


  9. Posts : 100
    Windows 10
    Thread Starter
       #9

    boombastik said:
    I understand that your time maybe limited. But it would be helpful to recreate the problem at least in one pc and give the diagnostics in malware-bytes forum.
    If u want to install malware bytes again you can use the latest 3 and disable the application update from settings.
    Hey boombastik! thanks for your help. that was definitely the problem. its stopped happening. i will reinstall malwarebytes and submit diagnostics to help them fix it.

    thanks!
      My Computer


 

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