Dropping Internet Connection


  1. Posts : 4
    Windows 10 Pro
       #1

    Dropping Internet Connection


    Hi Everyone, hope everyone is well, I wonder if anyone could give me some help, I am asking for my sister as I will be doing the task. She has been having problems with her internet connection, as the laptop keeps dropping her internet connection, I have taken a look at the device manager, it says everything is okay, I have updated her drivers, without success, I have looked on the manufacturers website for any updates and these also haven't solved the problem. I would be extremely grateful of any help if there are things I haven't tried.

    Thank You In Advance

    Unfortunately I am not certain of her Windows Version Number, but I think it is 1803
      My Computer

  2. Superfly's Avatar
    Posts : 3,385
       #2

    Tuffty0071 said:
    Hi Everyone, hope everyone is well, I wonder if anyone could give me some help, I am asking for my sister as I will be doing the task. She has been having problems with her internet connection, as the laptop keeps dropping her internet connection, I have taken a look at the device manager, it says everything is okay, I have updated her drivers, without success, I have looked on the manufacturers website for any updates and these also haven't solved the problem. I would be extremely grateful of any help if there are things I haven't tried.

    Thank You In Advance

    Unfortunately I am not certain of her Windows Version Number, but I think it is 1803
    I had this for seemingly forever - then got new WiFi 6 hardware and now even got 5G (and I'm about 25m and thick walls away from the router)

    for reference: Randomly losing internet connection on a wifi network
      My Computer

  3. AndreTen's Avatar
    Posts : 24,750
    Windows 10 (Pro and Insider Pro)
       #3

    Can you tell us laptop manufacturer and model /version?
      My Computers

  4. Samuria's Avatar
    Posts : 6,379
    windows 10
       #4

    First thing to check is there any other router close on the same channel?
      My Computer


  5. Posts : 4
    Windows 10 Pro
    Thread Starter
       #5

    Hi There,
    Her laptop is an Acer, not sure about the model yet, although I can find out for tomorrow evening

    Also when you say Router on the same Channel, do you mean on the ISP router settings, pardon me, but I can only find this out, when she brings me her laptop tomorrow.

    I really do appreciate all help given so far, please bear with me and I will post more answers on here tomorrow
      My Computer

  6. Samuria's Avatar
    Posts : 6,379
    windows 10
       #6

    Goto MS store and download Wifi analizer run it and it show if next doors router is blocking your on the same channel
      My Computer


  7. Caledon Ken's Avatar
    Posts : 25,575
    Windows 10 Pro x64 Version 21H1
       #7

    and you have to do this at her place of residence. Only way to see what channel her router is using and what neighbours routers are using.
      My Computer


 

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