No internet on dell - g7 laptop running windows 10


  1. ottiliegirl
    Posts : 2
    Windows 10
       New #1

    No internet on dell - g7 laptop running windows 10


    When I saw the message on my laptop saying "no internet" I called Optimum. They did something and asked if I had connections now. I was on a different laptop and I saw that it did have connectivity but my Dell - G7 still does not. Using troubleshooting on the Dell, the error message said "turn on Wi-Fi". I turned it on but it turned itself off as soon as I tried to use it. Wi-Fi will not stay on. Wi-Fi is available for all my other devices. The laptop is 6 months old and had internet connection until yesterday. I called Dell and they took control of my system and ran diagnostics and found no problem. They are suggesting it could be a software problem that is not covered by the warranty and want me to send it to them (in India?) for a fee. Does anybody have any other suggestions. Please provide me with any and all advice you may have. Thank you in advance to all who read this and try to help me.

    Ottiliegirl
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  3. Caledon Ken
    Posts : 30,193
    Windows 11 Pro x64 Version 23H2
       New #2

    Hi ottiliegirl. Welcome to the TenForums @ottiligirl


    You said Dell took control of your device, I assumed you were wired at that point.

    If you disconnect wire will WiFi stay on?

    Some laptops have switch, either physical or software to control wifi. Do you have such a switch and did it accidentally get moved. For software base switches they are usually embedded on Function keys like F12. When physical they can be along front or side of laptop.


    If you go into Network and Internet, click on Wifi, then "manage known networks", click on your network and then forget it.


    Did you try the Network Troubleshooter? Start > Settings > Update and Security > Troubleshooters
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  4. ottiliegirl
    Posts : 2
    Windows 10
    Thread Starter
       New #3

    The suggestion to click on Manage Your Network did the trick. I can now use the internet again. Thank you so much. I don't know why Dell didn't offer that suggestion. Thanks again.
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  6. Caledon Ken
    Posts : 30,193
    Windows 11 Pro x64 Version 23H2
       New #4

    Excellent.

    That is why everyone comes to this forum.


    Glad it is sorted.
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