Windows 10: Windows 10 - No Internet - No path forward or back - 100% stuck Solved

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  1.    09 Aug 2015 #1

    Windows 10 - No Internet - No path forward or back - 100% stuck


    I upgraded 5 Dell machines no issue, but the 6th one, an ASUS on 8.1 was not so good.

    It downloaded fine via Windows Update, installed fine, completing right to the end and then it decide to permanently cut all ties with the internet so it not activate as there was no internet access.

    I checked Device Manager looks perfect. I even uninstalled and reinstalled the network card, Perfect, just no internet access.

    I tried the tip about netsh winsock/ipv4/ipv6 resets - didn't help

    I disabled WIndwos Firewall and disabled Avast antivirus - didn't help

    Rebooted the router and the pc several times- didn't help

    I cant move forward - cannot activate ( no internet access for this machine since the upgrade), so the computer WILL DIE in about 30 days when Windows 10 complains I did not activate it. I cannot move back to Windows 8.1, and it likely needs the internet for that as well.

    Two questions:

    1) Any other fixes to fix for the "no internet" issue? The only thing I can think of it to re-install off a bootable USB, but I truly have zero confidence it will work.

    2) What is the telephone number to speak to someone from Microsoft re Windows 10 install/activation issues? . I will need some help from them to get Windows 10 working so I can activate it.

    Thanks
      My ComputerSystem Spec


  2. Posts : 5,010
    Windows 10 Pro X64 15063.138
       09 Aug 2015 #2

    Can you fill out your System Specs please:

    See here: System Specs - Fill in at Ten Forums

    Also, post the output of the following:

    Open a Elevated Command Prompt:

    XP, Vista or Windows 7:

    Click on the Start button and type cmd.
    DO NOT press Enter or click Go.
    Look at the upper part of the window and you will see cmd.exe.
    Right click on it and select Run as Administrator.

    Windows 8 or 8.1:

    Press WIN + X to open Start context menu.
    Select Command Prompt (Admin)​.

    Paste the following into the Command Prompt window, exactly as shown, including double quotes:

    cmd /c "ipconfig /all > postme.txt & ping yahoo.com >> postme.txt & reg query "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" | find /i "proxy" >> postme.txt & notepad postme.txt & del postme.txt"

    and press ENTER.

    A file will open in Notepad. Please copy and paste the contents here. Close the Notepad window and the file will be deleted and the Command Prompt window will also close. Post results in a reply here.
      My ComputersSystem Spec

  3.    10 Aug 2015 #3

    I will post that info, but this issue is on my mom's machine, so I don't have access right now.

    When googling the Windows 10 No Internet issue, I also found some other tips re flushing the DNS cache, which I will try.

    Anyone know the Microsoft phone number re Window's 10 activation?

    Thanks

    (P.S I typically don't fill the out the My System specs as I have multiple machines and can only fill out one set at a time. In this case, most of those specs are not relevant other than the model number and network card - I will get that info when I can).
      My ComputerSystem Spec


  4. Posts : 18
    windows 10 Home 64bit
       10 Aug 2015 #4

    This is Microsoft Canada's contact info: Microsoft Worldwide Sites and you can call their customer inquiries and I believe they will forward your call to the right place or give you the phone number. BTW, you can also contact Asus support and see if this problem is a general problem to your particular model and see if there is a solution to the problem. Meanwhile, please do post the info that Ztruker wants.
      My ComputerSystem Spec

  5.    10 Aug 2015 #5

    mediaman09 said: View Post
    (P.S I typically don't fill the out the My System specs as I have multiple machines and can only fill out one set at a time. In this case, most of those specs are not relevant other than the model number and network card - I will get that info when I can).
    Manufacture and model number or Ausus model number. Look up on google latest win8 or 7 driver for network card and download to a usb stick. Device manager, upgrade driver and navigate to usb stick select driver.
      My ComputerSystem Spec

  6.    10 Aug 2015 #6

    js1662 said: View Post
    This is Microsoft Canada's contact info: Microsoft Worldwide Sites and you can call their customer inquiries and I believe they will forward your call to the right place or give you the phone number. BTW, you can also contact Asus support and see if this problem is a general problem to your particular model and see if there is a solution to the problem. Meanwhile, please do post the info that Ztruker wants.
    Thanks for the contact info and suggestions. Will post info in few days.
      My ComputerSystem Spec

  7.    10 Aug 2015 #7

    UPDATE:

    This specific problem is actually discussed at length, with no solution in site, on the microsoft community forum** here:Network adapter Driver failure in Windows 10 Realtek PCIe GBE Family - Microsoft Community

    The crux of the issue is that Realtek does not have, and is not planning to have, any Windows 10 network drivers, and Windows 10 incorrectly reports the 8.1 drivers as working fine, even they don't work at all.

    As noted in the forum, neither Realtek nor Microsoft appear to want to solve the problem. On Wednesday (when I have access to the serial number) I can ask ASUS about it , but they will likely just offer more of the same suggestions which don't work. This is actually an ASUS/HP/Samsung issue as well - those Realtek drivers work fine on all my Dell systems -all five machines had no problem.

    So all the troubleshooting to date was pointless. And no point to flush DNS entries or reinstall Windows 10.

    One of the posts summarized it well : "We do NOT require technical support 101 script answers of rebooting pc, or disabling and re-enabling devices, or going back to the manufacturer to download a driver after July 29. And yes it is after July 29th. What we DO require is a solution to solve the fact that our Windows 8.1 Realtek network drivers do not work on a windows 10 operating system. Please contact Software Engineers and request assistances for this problem. A problem that numerous customers are currently having on numerous hardware platforms that was brought to your attention several months back, as early as February."

    I cannot sit around with a dead machine, so the only options that come to mind (other than never buying ASUS again) are:
    • roll back to 8.1, HOWEVER I am not sure if this can be done without an internet connection
    • purchase a new Win 10 certified network card HOWEVER the Ethernet port on the ASUS M11AD is built in ; I am not sure if it can be disabled
    • cannibalize the ASUS for spare parts and buy a real machine.



    Ref:
    ** From Micosoft.com " We’ve got your back Upgrade to Windows 10 with confidence. The Microsoft Answer Desk will be here for you with one-on-one support to get you up and running on Windows 10. For questions about upgrading to Windows 10, take a look at our Windows 10 Q&A or check to see if your question has already been answered in the community forum or post a new one.
      My ComputerSystem Spec

  8.   My ComputerSystem Spec

  9.    11 Aug 2015 #9

    I have used an adapter like that in the past and it worked good. Thanks for sharing your findings with us. Good luck to you with your upgrade.
      My ComputerSystem Spec

  10.    11 Aug 2015 #10

    I ordered a LINKSYS USB3.0 GIGABIT ETHERNET ADAPTER for $17 from NCIX just to have one in the tool box. .

    But I just cancelled it.

    Getting smarter in my old age. Saw some user comments complaining about having to install Windows drivers. This prompted me to contact Linksys tos ask them on their live chat if it worked with Windows 10. Answer was NO.

    If I cant find a Windows 10 network card, my options are down to:

    •roll back to 8.1, HOWEVER I am not sure if this can be done without an internet connection, Anyone know? I really do no want to dig up the images and reinstall from a backup or a WIndows 8 clean install.
    OR
    •cannibalize the ASUS for spare parts and buy a real machine.

    What a complete waste of time this was . Should have never hit "Upgrade", but who knew!
      My ComputerSystem Spec


 
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