Can't get bluetooth to connect on Win10

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  1. Posts : 97
    Windows 10
       #1

    Can't get bluetooth to connect on Win10


    Hi,

    This has been driving me up the wall for ages - and I can't for the life of me work it out. I've installed the drivers that came with my bluetooth dongle ( https://www.amazon.co.uk/EkoBuy%C2%A.../dp/B01D3Q0228 ) . I've tried their website as well (based on a google search), and it seems they have uploaded a crappy test site with lots of "lorem ipsum" content on it - which is useless)

    Anyway - this is what I see in device manager:

    Can't get bluetooth to connect on Win10-2019-10-15-06-50-22.png

    ....and this is what I get when opening the bluetooth terminal ("bluetooth radio" is turned on). Then alongside it is what I see what I try and debug bluetooth connections.

    Can't get bluetooth to connect on Win10-2019-10-15-06-48-19.png

    I just don't get why it won't recognise it :/ (I had issues with my old Win10 machine, but this one I've not managed to connect it once)

    TIA

    Andy
      My Computer


  2. Posts : 35,416
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #2

    Hi, what is the status of these services?
    Can't get bluetooth to connect on Win10-1.png

    I'm a little surprised you had to install specific drivers for your device- was it not recognised when you plugged it in?

    For reference:
    Turn On or Off Bluetooth in Windows 10
    and related tutorials listed under 'Related Tutorials' after the main text.
      My Computers


  3. Posts : 97
    Windows 10
    Thread Starter
       #3

    Hi,

    Yeah me too. The dongle did some with a small CD when I originally purchased it, but I can't find that now. I ended up downloading a driver from a website (as I couldn't find the originals)

    Service wise - they show:

    Can't get bluetooth to connect on Win10-2019-10-15-09-34-19.png

    I think that all looks ok?

    Also, from the Actions Center, I don't see BT anywhere:

    Can't get bluetooth to connect on Win10-untitled.png

    I guess because Windows doesn't think its an option (as its not recognising it)

    Cheers

    Andy
      My Computer


  4. Posts : 35,416
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #4

    FWIW the audio gateway service state is different.

    Device Manager- I see
    Can't get bluetooth to connect on Win10-1.png

    - the last two relate to bluetooth headphones I've paired (not present at the moment)

    It might be a good idea to try your device on another PC, and a known good bluetooth device on yours if possible.
      My Computers


  5. Posts : 97
    Windows 10
    Thread Starter
       #5

    Thanks. I'm actually only going to be using it for my mouse, so audio doesn't matter too much to me.

    Are there any generic drivers I should try installing for BT? I'm sure on my old machine I had 3 or 4 showing up in Device Manager, but I only see the one now. I've tried multiple times uninstalling and re-installing the drivers, but it still doesn't work
      My Computer


  6. Posts : 35,416
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #6

    Is it actually recognised as a usb device when you insert it?
      My Computers


  7. Posts : 97
    Windows 10
    Thread Starter
       #7

    dalchina said:
    Is it actually recognised as a usb device when you insert it?

    Nothing comes up when I plug it in (I've tried all 3 front USB ports). Other stuff runs fine on those same ports
      My Computer


  8. Posts : 35,416
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #8

    Perhaps the device is faulty.. as I suggested, you could try it in a different PC to confirm..
      My Computers


  9. Posts : 97
    Windows 10
    Thread Starter
       #9

    dalchina said:
    Is it actually recognised as a usb device when you insert it?
    Very possible. I'm just booting up an old machine to try it

    Do you have any suggestions for a decent dongle BT adaptor otherwise? I just went for a cheap one - but maybe it's worth spending a bit more on a recognised brand? (I've only had this one in Jan this year, and most of the time its been disconnected!)

    Cheers

    Andy

    - - - Updated - - -

    Hmm well that dongle works fine on my dads laptop.

    Try it on mine, and it pings up with something on the rear USB ports - but not the front ones.

    I also have a second dongle I just tried:

    https://www.amazon.co.uk/Rocketek-Bl...32286611&psc=1

    This one at least makes a "ding" when connecting it to the usb - but nothing more. It still doesn't offer me the BT services (if I try and start it, it says "Starting Bluetooth..." at the bottom right of the screen, and then goes off after a few seconds - but BT isn't started)

    I may just have to get my brother to have a look at this (he does this kinda stuff as a job). So frustrating I can't get it going though (I'm far from tech-savvy, as I build websites all day long)

    Cheers

    Andy
      My Computer


  10. Posts : 35,416
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #10
      My Computers


 

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